Who is in charge of STO?

Comments

• baddmoonrizin Member Posts: 11,001 Community Moderator

  February 4

  This is not a bug report. Thread /moved

  

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• jonsills Member Posts: 10,469 Arc User

  February 4

  Cryptic Studios owns and operates Star Trek Online. Gearbox is the publisher.

  

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• spiritborn Member Posts: 4,392 Arc User

  February 4 edited February 4

  jonsills wrote: »

  Cryptic Studios owns and operates Star Trek Online. Gearbox is the publisher.

  
  Besides that contacting the upper management will not get your pet peeve fixed any sooner, at best they'll ignore you.

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• angrytarg Member Posts: 11,008 Arc User

  February 4

  In addition, Arc is just a software. This is the equivalent of adressing "Steam" instead of Valve.​​

  

  ^ Memory Alpha.org is not canon. It's a open wiki with arbitrary rules. Only what can be cited from an episode is. ^

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• tribbulater Member Posts: 299 Arc User

  February 4

  Cryptic is overseen by Deca Games as part of Embracer Group, as per the Wiki:
  
  "Cryptic Studios is an American video game developer specializing in massively multiplayer online role-playing games. It is headquartered in Los Gatos, California, and was a wholly owned Perfect World subsidiary, and is now owned by Embracer Group through its subsidiary DECA Games."
  
  Cryptic still has it's own management, AFAIK, which is in turn overseen by Deca Games management, which is in turn controlled by Embracer. You'll have to decide which level of control your problem entails. GL.

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• steaen Member Posts: 646 Arc User

  February 4

  setadoon wrote: »

  If I needed to contact the company in charge of this game who do I contact? Is it Arcgames? Gearbox? Cryptic?
  Who is at the head of the table.

  
  The head of the table, you say?
  
  I think this is the guy you want - roman.reigns@cryptic.com

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• duncanidaho11 Member Posts: 7,980 Arc User

  February 8 edited February 8

  For any issue you're likely to have as a consumer then STO support's going to be your best option.
  
  https://support.playstartrekonline.com/hc/en-us/
  
  Reaching to a head honcho's email account for something like "I AM FRUSTRATED ABOUT LAG" or "I need help with the game" is only going to get punted back down to regular feedback/customer help channels, if they respond at all. Higher entities like Deca, Gearbox Publishing, and CBS will also have nothing to do with the regular operation of the game. So, you need Cryptic and Cryptic has tools in place to take your call, as it were.

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