Its a known issue that the screenshots folder is not being created on fresh install of the game. The screenshots folder is where ship customization and your tailor saves go. It is being worked on.
The game is usually installed somewhere under "Program Files" and Windows can be somewhat territorial over the "Program Files" folders and not allow *you* to save files there.
A nice workaround is to make a "STO Screenshots" folder somewhere and make a symbolic link from where STO expects the "screenshots" folder to be, and point it to your preferred location.
MKLINK [[/D] | [/H] | [/J]] Link Target
/D Creates a directory symbolic link. Default is a file
symbolic link.
/H Creates a hard link instead of a symbolic link.
/J Creates a Directory Junction.
Link Specifies the new symbolic link name.
Target Specifies the path (relative or absolute) that the new link
refers to.
So, opening the Command Line with Administrator privileges, and navigating to the STO folder that should have a "screenshots" folder, we use the following command:
Keep the quote marks or you'll fall foul of long/short path name errors.
Of course, the easier option would be to just move the STO install folder somewhere you have full control over, such as somewhere inside your "My Documents" or another hard disk entirely. And don't forget to make a new game shortcut to the "StarTrekOnline.exe".
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A nice workaround is to make a "STO Screenshots" folder somewhere and make a symbolic link from where STO expects the "screenshots" folder to be, and point it to your preferred location.
So, opening the Command Line with Administrator privileges, and navigating to the STO folder that should have a "screenshots" folder, we use the following command: Keep the quote marks or you'll fall foul of long/short path name errors.
Of course, the easier option would be to just move the STO install folder somewhere you have full control over, such as somewhere inside your "My Documents" or another hard disk entirely. And don't forget to make a new game shortcut to the "StarTrekOnline.exe".