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Zen Store - Liberated Borg BOFF not unlocked for account


Character: Alice@alexys#2229 (and all the other characters of my account)
Last map you were in (if applicable): N/A
Map you were going to (if applicable): N/A
What the issue is: I bought the boff with my character Alexis but cannot reclaim the boff with my other chars, albeit the description clearly states the boff is an account-wide unlock.
What steps you already tried when attempting to resolve your issue (if applicable): Checking with a gamemaster (GM Eriyaa), who acknowledged the bug and suggested this report.

Happy to provide screenshots if required.

Many thanks,

Alice

Comments

  • timelords1701timelords1701 Member Posts: 556 Arc User
    That item is single character unlock only.
    hubdqa0e29iz.png
    The only way you will get it as an account wide unlock is with the actual Collectors Edition.
    cjm49w5nno0o.png


  • alexys#2229 alexys Member Posts: 6 Arc User
    I think you are mistaken or the ZEN store is misleading.

    The current description in the ZEN store clearly states "Unlocked for your account".

    See below:

    kiodc5hnelsc.png


  • timelords1701timelords1701 Member Posts: 556 Arc User
    I think you are mistaken or the ZEN store is misleading.

    The current description in the ZEN store clearly states "Unlocked for your account".

    See below:

    kiodc5hnelsc.png


    You are indeed correct, my apologies.
    For some odd reason that info would not come up when i looked earlier in the store..
    So yes it should unlock account wide for you as it clearly states..
  • alexys#2229 alexys Member Posts: 6 Arc User
    Thanks for the confirmation
  • inferiorityinferiority Member Posts: 4,421 Arc User
    The current description in the ZEN store clearly states "Unlocked for your account".

    kiodc5hnelsc.png
    You're best also showing a screenshot of the Boff as 'purchased'.

    Additionally, it's worth noting that there have been a few giveaways (Alienware, etc.) where the Borg Bridge Officer was made available as a single-character unlock. It is possible you've obtained it this way? That's how I got mine - I also foolishly opened the pack on a character I hardly play, so haven't gotten much use of it! :D.
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
  • alexys#2229 alexys Member Posts: 6 Arc User
    edited May 2023
    Thanks for your message. I bought the BOFF in the zen shop as normal, but it doesnt show as "purchased" hence may i suggest you check my zen purchase history?

    Nonetheless proof that i bought the BOFF below, and no i did not get it through give-aways, in fact i wasnt even aware you could get this one through give aways.

    Its not even a particular good BOFF but i think this issue needs to be fixed:

    kwduwh999q21.png

  • inferiorityinferiority Member Posts: 4,421 Arc User
    I bought the BOFF in the zen shop as normal, but it doesnt show as "purchased" hence may i suggest you check my zen purchase history?
    We're not Customer Support - we're just your fellow players trying to help each other out.
    If it doesn't show as "Purchased", your best option is to file a ticket with Customer Support giving them the date and time you bought it so that they can check your game account records.
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
  • alexys#2229 alexys Member Posts: 6 Arc User
    That was my step 1 and they sent me here.
  • darpendragondarpendragon Member Posts: 204 Arc User
    Thanks for your message. I bought the BOFF in the zen shop as normal, but it doesnt show as "purchased" hence may i suggest you check my zen purchase history?

    Nonetheless proof that i bought the BOFF below, and no i did not get it through give-aways, in fact i wasnt even aware you could get this one through give aways.

    Its not even a particular good BOFF but i think this issue needs to be fixed:

    kwduwh999q21.png

    I have a question for you.

    When did you purchase the BOff? Was it recently or was it a while ago?

    If you purchased it recently (within the last 4-5 years) then it is a bug.

    If you purchased it a while ago (longer than 5 years ago) then unfortunately you are out of luck. The BOff used to be single purchase, but they changed it about 5 years ago (can't remember the exact date) to be account unlocks. It was retroactivly applied to people who bought it before the change. However if you bought it before a certain cut off date (again can't remember the exact date) you would have to buy it again to get it as an account unlock.
  • eugenesyseugenesys Member Posts: 115 Arc User
    Wanted to ask a question for BOFF unlocks since i started getting into STO again recenrly from long ago. For account unlocked boffs, can we dismiss them and reclaim them from the store, much like ships.

    Referring to those zen srtore boffs which mention account unlock

    ANother Question

    For the vopyager crew boffs from the legendary pack, are they account unlocks or single user unlocks? Can't find mention of this anywhere

    What about boffs from those expansion packs. Example. the delta rising superior rom boffs..etc
  • inferiorityinferiority Member Posts: 4,421 Arc User
    eugenesys wrote: »
    For account unlocked boffs, can we dismiss them and reclaim them from the store, much like ships.
    Mostly, yes. If they are a one-time Boff, such as 0718, they will specify that in the description.
    For the vopyager crew boffs from the legendary pack, are they account unlocks or single user unlocks?
    Which Legendary pack is that? The Federation one?
    Disappointingly, it's a one-time purchase.
    (I'd really like to see special equipment and bridge officers reclaimable though...)
    What about boffs from those expansion packs. Example. the delta rising superior rom boffs..etc
    Usually, they are account unlocks - but if they're character-specific, they will say so.
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
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