(PS4) Picked up the new ground weapons yesterday. Sound effects are absent for both Vup's pistol and the 2399 rifle. Additionally, the secondary fire for the 2399 Rifle seems either delayed or animated wrong. I don't have the dual rifles, but there's a good chance they're bugged too.
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The same as on Xbox One. Check other phaser ground weapons, probably most of the beam phasers does not have sound.
Xbox bug reported here: https://www.arcgames.com/en/forums/startrekonline/#/discussion/1269982/no-audio-effects-for-phaser-weapons