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Problems with Account Bank, Endeavors, Event Progress and In-Game mail
thesagegoat
Member Posts: 3 Arc User
I have submitted a ticket and been in discussion with a GM on this. They informed me they have received other, similar reports, and the issue has been sent up the chain of command. They suggested I also post the details of my issues here.
Saturday evening, after having been using my Account Bank with no trouble to transfer tribbles and Lohlunat Favors, it suddenly stopped working. Trying to transfer items to or from the account bank, or move items within it, gave an "Inventory Full" error and would not succeed. There are open slots in the account bank, in my characters' inventories, and no characters have anything in the Overflow Bag. Additionally, the Sort button in the account bank does nothing. Characters can transfer items to and from their Character Banks with no trouble. I tried on multiple characters, and the behavior was consistent between them.
I discovered this when trying to transfer more Lohlunat favors between characters; with the account bank not working, I decided I'd try using in-game mail to send them to myself. The favors attached to the mail, and the mail seemed to send correctly, but the favors were not removed from my character's inventory, and the mail never arrived.
I decided to leave it 'til the next day and see if it resolved itself. When the trouble persisted, I submitted my initial support ticket, and then started to discover the other issues.
I noticed that my Personal Endeavors were still showing as having completed, despite the fact that I should have received a new set by that time. Additionally, the timer at the top of the Personal Endeavors window was showing a negative time, and counting up rather than down. I found a reddit post where someone was experiencing a similar combination of issues with endeavor and account bank, and so I sent an update to my ticket at that time. The endeavors thing continues to be particularly odd. Approximately 24 hours after I had finished my "green" personal endeavor, it appeared again in the list, and it was the same one I had completed the day before. I once again completed it. It showed as completed immediately after (and no endeavor points were accrued), but as soon as I switched characters the endeavor was once again showing as incomplete, including on the character who had just completed it again. The other endeavors, each one 24 hours after I had completed them on Saturday, once again started showing as uncompleted, and both were the same ones I had done the day before. On Monday, when the new Universal Endeavor became available, it appeared normally, and I completed it, receiving endeavor points, but as soon as I switched characters it was also appearing as incomplete.
As for in-game mail, I only did one further test with that. On Sunday, a friend sent me an in-game mail with an item attached. They experienced the same thing I had when trying to send mail to myself-- the item attached to the mail correctly, the mail seemed to send, but I never received it and they still had the item in their inventory.
Last, and certainly not least, is the lack of event progress I've been receiving since this issue started. On Sunday, when the event progress cooldown ended, the next time I participated in an event that would normally reward progress I didn't receive it; instead, I received a "Daily Event Progress" item in my inventory. Right-clicking on it, it has a Use option, but this does nothing at all; event progress doesn't increase, nor is the item consumed. My Event screen continues to show me at 3 of 20, and ready for the next update, but each time I do an event I just get another Daily Event Progress item. At least they stack-- the character I currently have in has a stack of 31 of the things, and most of my others have similar amounts.
Of all the different aspects of this issue, the Event Progress has me most concerned, seeing as it's actually time limited. I have confidence this issue will be resolved eventually, especially since others are experiencing it, but I'm not thrilled to be missing out on progress toward my Cnidarian Defender.
Thanks for your time, all.
-thesagegoat
Saturday evening, after having been using my Account Bank with no trouble to transfer tribbles and Lohlunat Favors, it suddenly stopped working. Trying to transfer items to or from the account bank, or move items within it, gave an "Inventory Full" error and would not succeed. There are open slots in the account bank, in my characters' inventories, and no characters have anything in the Overflow Bag. Additionally, the Sort button in the account bank does nothing. Characters can transfer items to and from their Character Banks with no trouble. I tried on multiple characters, and the behavior was consistent between them.
I discovered this when trying to transfer more Lohlunat favors between characters; with the account bank not working, I decided I'd try using in-game mail to send them to myself. The favors attached to the mail, and the mail seemed to send correctly, but the favors were not removed from my character's inventory, and the mail never arrived.
I decided to leave it 'til the next day and see if it resolved itself. When the trouble persisted, I submitted my initial support ticket, and then started to discover the other issues.
I noticed that my Personal Endeavors were still showing as having completed, despite the fact that I should have received a new set by that time. Additionally, the timer at the top of the Personal Endeavors window was showing a negative time, and counting up rather than down. I found a reddit post where someone was experiencing a similar combination of issues with endeavor and account bank, and so I sent an update to my ticket at that time. The endeavors thing continues to be particularly odd. Approximately 24 hours after I had finished my "green" personal endeavor, it appeared again in the list, and it was the same one I had completed the day before. I once again completed it. It showed as completed immediately after (and no endeavor points were accrued), but as soon as I switched characters the endeavor was once again showing as incomplete, including on the character who had just completed it again. The other endeavors, each one 24 hours after I had completed them on Saturday, once again started showing as uncompleted, and both were the same ones I had done the day before. On Monday, when the new Universal Endeavor became available, it appeared normally, and I completed it, receiving endeavor points, but as soon as I switched characters it was also appearing as incomplete.
As for in-game mail, I only did one further test with that. On Sunday, a friend sent me an in-game mail with an item attached. They experienced the same thing I had when trying to send mail to myself-- the item attached to the mail correctly, the mail seemed to send, but I never received it and they still had the item in their inventory.
Last, and certainly not least, is the lack of event progress I've been receiving since this issue started. On Sunday, when the event progress cooldown ended, the next time I participated in an event that would normally reward progress I didn't receive it; instead, I received a "Daily Event Progress" item in my inventory. Right-clicking on it, it has a Use option, but this does nothing at all; event progress doesn't increase, nor is the item consumed. My Event screen continues to show me at 3 of 20, and ready for the next update, but each time I do an event I just get another Daily Event Progress item. At least they stack-- the character I currently have in has a stack of 31 of the things, and most of my others have similar amounts.
Of all the different aspects of this issue, the Event Progress has me most concerned, seeing as it's actually time limited. I have confidence this issue will be resolved eventually, especially since others are experiencing it, but I'm not thrilled to be missing out on progress toward my Cnidarian Defender.
Thanks for your time, all.
-thesagegoat
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Comments
> As of right now, it seems the issue has been resolved. Logged in to start my daily play an hour or so ago, and I've been testing since. Account bank, endeavors, event progress and in-game mail all seem to be behaving normally. Lost out on a couple days of event progress, but I can accept that. Really glad to have this fixed, and pleased that it didn't last any longer! If any more unusual behavior occurs I'll give an update, but for now everything is as it should be, from what I can tell. Thanks, all.
Yeah! I’m happy for you. Happy gaming.
When I log in for the first time every day, it consumes one token from the character's inventory instantly and gives me my daily progress. Hadn't even thought to check on whether the tokens could be used for additional advances. I just tried it out (seemed fair to try one out, since progress didn't count for a few days) and nope, when right-clicking and selecting use, the token is consumed but no further advance while the event advance is in its 20-hour cooldown. Just as well, really!
Technically, with all the daily event progress tokens I ended up with, I suppose all I really have to do is log in every day, but I'm enjoying the festival enough that I'll be participating anyways. At the very least, a few of my characters enjoy doing the Dance Off every day, hehe.
Thanks for the suggestion; it was an interesting thing to test out!
Wondering if they are possibly considered a food item that inventory tribbles may be consuming or if it's something else wrong with the automation of decrementing the token stack counts (as if attempting to "use" a token while the event is on cooldown.
Edit: I think I may know what's going on here. I think the system is automatically decrementing 1 from any inventory stacks when you load the character. If your event is on cooldown, the token is not being applied to your progress (just the same as if you were to select "use" from the stack).