test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› Graphical and Sound Issues

STO Launcher DirectX Error

therobin8therobin8 Member Posts: 14 Arc User
edited November 2017 in Graphical and Sound Issues
The launcher is giving me a DirectX error about unsupported video card even though my video card is on DirectX 11.1. Image links below are the error window and my video card's description.

And if you are wondering if I have the d3d9 in the command line, no, I've checked the command line as it's empty.

EDoMiyd.png
v9HjZ5g.png


latest?cb=20091205234529&path-prefix=en

Comments

  • tyrosine#7871 tyrosine
    tyrosine#7871
         Member Posts: 1 New User
    edited November 2017
    I'm getting this too. I have a GeForce GTX 960M. There's no reason my game should be bricked. I should note that I was able to play all day yesterday after the patch just fine. Between 4am and noon today, apparently the game decided I shouldn't play anymore.
  • jaguarskxjaguarskx Member Posts: 5,945 Arc User
    Try "Force Verify" to resolve the problem. Maybe reinstall the graphics driver?
  • therobin8therobin8 Member Posts: 14 Arc User
    jaguarskx wrote: »
    Try "Force Verify" to resolve the problem. Maybe reinstall the graphics driver?
    Restarting my laptop seems to do the trick, however, if the error pops again next time, I will try your suggestion on force verifying the files.
    latest?cb=20091205234529&path-prefix=en
  • mightionnymightionny Member Posts: 128 Arc User
    edited November 2017
    I got this same message, and I'm running a GTX 1080 SC2.... I just finished letting Windows 10 install the Fall Update.

    EDIT: Looks like the Windows 10 fall update didn't like my previous video driver. Installed the latest nVidia driver (released today) and now everything is working again. Phew.
    Post edited by mightionny on
  • knightmare9sknightmare9s Member Posts: 2 Arc User
    edited November 2017
    I've got this error, my laptop is a Lenovo Thinkpad with an Intel(R) HD Graphics 4000 with NVIDIA GeForce GT 740M Graphics Chipset both identify as DX11 compatible in DXDiag but will not start STO.

    I can launch the game if I disable the Intel Graphics Adapter but it effects the performance of the game, as it defaults to using the Microsoft Basic Display Driver.
    Post edited by knightmare9s on
  • jaguarskxjaguarskx Member Posts: 5,945 Arc User
    Why are you not using the nVidia GT 740m to play STO? Have you tried using the nVidia Control Panel to make the GT 740m the default GPU? You may need to select "high performance" rather than "Integrated Graphics".

    Assuming you have a recent version of nVidia drivers installed on your laptop, you only need to do the following steps:

    1. Right click on the desktop.
    2. Click on nVidia Control Panel.
    3. In the control panel window click on Manage 3D settings.
    4. You should be defaulted to the Global Settings tab. In the Preferred graphics processor drop down list select "High performance NVIDIA processor".
    5. Click the "Apply" button and you should be set.
  • knightmare9sknightmare9s Member Posts: 2 Arc User
    I have tried that, regardless of which I use when I launch the game the message still appears.

    The game seems to ignores it and checks the hardware, using DXDIAG it lists the Intel Chipset as the Display and the Geforce Chipset on a tab called Render (I have seen other newer machines list the Intel Chipset as Display 1 and the Geforce Chipset as Display 2.

    Maybe it is just checking the Display adapters?
  • krasinet#2946 krasinet
    krasinet#2946
         Member Posts: 1 New User
    edited December 2017
    Same thing happens to me after installing the Windows 10 Fall update. Intel(R) HD Graphics 5600 / NVIDIA GeForce GTX 970M, tried Force Verify, updated both drivers to the latest versions, restarted after every update, set the nVidia Control Panel Global Setting and checked the individual game, ... nothing. Same error box as in the first picture in the thread.

    EDIT: found a (voodoo-y) fix when a similar problem developed with Overwatch. Setting the desktop resolution to it's minimum (800x600 for me) and back to it's recommended value has fixed the problem, although it reset my graphics options to default the first time I loaded the game back up.
    Post edited by krasinet#2946 on
  • poseidolonposeidolon Member Posts: 19 Arc User
    edited July 2021
    I'm getting the same problem. I have a GTX 1050 Ti with the latest drivers installed.
    Resolution Switch, Force Verify, and Computer Reset have not worked.
    Post edited by poseidolon on
Sign In or Register to comment.