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Misleading console description but not bothered cos they already have your money.
croupboi
Member Posts: 76 Arc User
I am currently working on a science drain build and came across the Voth Bastille Temporal Science Vessel.
Reading the description i was intrigued by the console which you get with the ship... Enhanced Aceton Field Generator. drains power from near by ships cores. Would fit perfectly with my build.
The description for this console reads "it may be equipped in any console slot on any ship"
being short of the required credits to buy the ship i have charged cash, bought and sold keys to get the credits necessary.
Now having bought the ship i go to put the console on my ship of choice only to read the separate description directly from the console "This console can be equipped in any console slot. It may only be equipped on any Voth Ship"
So having spent actual money to buy this i have been totally mislead by you cryptic. the description of the ship in the exchange clearly misrepresents the true versatility of the console.
Arc support have responded to my e-mail and even tho the console description is clearly wrong until you unpack the ship there is somehow nothing they can do regarding this.
ABSOLUTELY OUTRAGEOUS.
Please all take note of this and their response. Clearly we consumers are of no importance to them and it's not there fault if something is wrongly described.
I have provided proof to them via images of the misleading description of the console. However I am apparently not entitled to anything at all.
So even tho it's their mistake not mine I can kiss my money goodbye and have a ship and console which doesn't work with this build.
Personally I think this is an absolute disgrace and highly unprofessional.
Be lucky if I touch their games again now after this.
Please everyone be very careful when purchasing anything through these jokers. Check wiki first as they are more accurate even tho it's not their game.
Reading the description i was intrigued by the console which you get with the ship... Enhanced Aceton Field Generator. drains power from near by ships cores. Would fit perfectly with my build.
The description for this console reads "it may be equipped in any console slot on any ship"
being short of the required credits to buy the ship i have charged cash, bought and sold keys to get the credits necessary.
Now having bought the ship i go to put the console on my ship of choice only to read the separate description directly from the console "This console can be equipped in any console slot. It may only be equipped on any Voth Ship"
So having spent actual money to buy this i have been totally mislead by you cryptic. the description of the ship in the exchange clearly misrepresents the true versatility of the console.
Arc support have responded to my e-mail and even tho the console description is clearly wrong until you unpack the ship there is somehow nothing they can do regarding this.
ABSOLUTELY OUTRAGEOUS.
Please all take note of this and their response. Clearly we consumers are of no importance to them and it's not there fault if something is wrongly described.
I have provided proof to them via images of the misleading description of the console. However I am apparently not entitled to anything at all.
So even tho it's their mistake not mine I can kiss my money goodbye and have a ship and console which doesn't work with this build.
Personally I think this is an absolute disgrace and highly unprofessional.
Be lucky if I touch their games again now after this.
Please everyone be very careful when purchasing anything through these jokers. Check wiki first as they are more accurate even tho it's not their game.
0
Comments
> 1) Don't spam the boards with the same threads.
>
> 2) NOT A BUG. NOWHERE in the box blurb does it says that you can use the universal console that ship comes with on ANY ship. The console itself CLEARLY states it must be on a Voth ship. You TRIBBLE up and assuming is not a BUG.
On the info whilst the ship is boxed it clearly states "Any ship"
It only changes to "Any voth ship" once you unpack the ship. Get your facts right before you start having a go.. i have photos to prove the description changes. I'm the one out money not you.
Second image is the description once you have unpacked the ship which then states any voth ship
there you go
There you go
That's the most frustrating part, they will not do anything except give me a lecture about how universal consoles means any slot on that ship but not any ship, even tho i have provided the above photos but they will not acknowledge anything is wrong.
I have now submitted a complaint to the ASA regarding false advertising.
I still live in the hope that you will reach out apologise and resolve this matter.
It's not false advertising, you got what you paid for, a Voth Bastille Temporal Science Vessel and it's corresponding console. The fact the ship description is inaccurate doesn't make it false advertising.
> (Quote)
>
> It's not false advertising, you got what you paid for, a Voth Bastille Temporal Science Vessel and it's corresponding console. The fact the ship description is inaccurate doesn't make it false advertising.
Of cause its false advertising.
Its advertising that the console is a lot more versatile than it actually is and so no, I didn't get what I paid for.
If the description was accurate then I wouldnt have bought it
The ASA in UK cant get involved in US and so have directed me to Advertising Self-Regulation Council (ASRC), a division of the Better Business Bureau
Complaint filed
so problem solved for all future buyers.
However this is very sneaky of you all.. correcting the description without making people aware you are doing it.
Just wow.
Good job i already have documented everything.
Have recieved a refund in the form of zen.
Although I am happy with this i must say they should have done this with my original complaint through arc support. Not just because i went more public through BBB.