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Forums > Home› Support› C-Store, ZEN, and Promotions

Personnel Tab still does not have old purchases

buckner3buckner3 Member Posts: 64 Arc User
in C-Store, ZEN, and Promotions
As stated above, even after today's patch there are things in the Personnel Tab I have definitely purchased in the past that I do not have access to now.

Comments

  • rc5150420rc5150420 Member Posts: 57 Arc User
    my problem too, seems like the long time players are getting screwed over on this one.
  • stylesflynnstylesflynn Member Posts: 6 Arc User
    I have the same issue. None of my purchases on the Personnel tab in the past have been account unlocked.
  • jj307#3585 jj307
    jj307#3585
         Member Posts: 4 Arc User
    I also have this same issue. I am currently on a toon with which I purchased the Borg Engineering BOFF. Yet it is still not available to me to reclaim on my other toons.
  • robertdamonrobertdamon Member Posts: 62 Arc User
    Likewise here. I bought an Aenar bridge officer on two different characters on the same account several years ago now, but despite the recently announced personnel changes I am still unable to claim one on my other characters. Getting the message that I don't have enough zen to buy them, as if I've never bought them before.

    As mentioned further up the thread, this may be an issue affecting long-term players and older purchases? Needs a look at though.

    Cheers.
  • sanokskyratsanokskyrat Member Posts: 479 Media Corps
    Same here but its more then a few. for me they are as follows and support says they can not fix it on there end.

    Bridge Officer:
    1. Caitian
    2. Ferasan

    Combat Pets
    1. Eislum Crystal
    2. Polytrinic Horta

    Tribbles:
    1. Borg Tribble
    2. Fluidic Space Tribble
    1368747308047.cached_zpsl4joalbs.jpg
  • rc5150420rc5150420 Member Posts: 57 Arc User
    looks like we were lied to once again this is getting old
  • sthe91sthe91 Member Posts: 5,971 Arc User
    rc5150420 wrote: »
    looks like we were lied to once again this is getting old

    You were not lied to. It just means that the patch that was supposed to fix the problem before did not and it is a more complicated fix. Please wait. Thanks. :)
    Where there is a Will, there is a Way.
  • rc5150420rc5150420 Member Posts: 57 Arc User
    edited July 2020
    that's what you claim. until someone at cryptic says something on the matter or does something about it we were lied too
  • sthe91sthe91 Member Posts: 5,971 Arc User
    rc5150420 wrote: »
    that's what you claim. until someone at cryptic says something on the matter or does something about it we were lied too

    It is not solely what I claim, it is a bug and yes it does need to be fixed. No, it is not a lie.
    Where there is a Will, there is a Way.
  • rc5150420rc5150420 Member Posts: 57 Arc User
    edited August 2020
    (flame/troll post removed) - darkbladejk
    Post edited by darkbladejk on
  • sthe91sthe91 Member Posts: 5,971 Arc User
    edited August 2020
    (response to redacted post removed) - darkbladejk
    Post edited by darkbladejk on
    Where there is a Will, there is a Way.
  • rc5150420rc5150420 Member Posts: 57 Arc User
    edited August 2020
    (flame/troll post removed) - darkbladejk
    Post edited by darkbladejk on
  • rc5150420rc5150420 Member Posts: 57 Arc User
    edited August 2020
    (flame/troll post removed) - darkbladejk
    Post edited by darkbladejk on
  • sthe91sthe91 Member Posts: 5,971 Arc User
    edited August 2020
    (response to redacted post removed) - darkbladejk
    Post edited by darkbladejk on
    Where there is a Will, there is a Way.
  • rc5150420rc5150420 Member Posts: 57 Arc User
    edited August 2020
    (flame/troll post removed) - darkbladejk
    Post edited by darkbladejk on
  • UnknownUnknown
    This content has been removed.
  • sthe91sthe91 Member Posts: 5,971 Arc User
    keepcalmchiveon wrote: »
    doubt they will fix it... see link to discussion on it.

    https://www.arcgames.com/en/forums/startrekonline#/discussion/1256859/update-from-kael-regarding-the-personnel-tab-issue

    typical...but take it for what you want, im not going to influence your thoughts about this.

    That sucks for you guys. I feel bad about it. :(
    Where there is a Will, there is a Way.
  • rc5150420rc5150420 Member Posts: 57 Arc User
    edited July 2020
    hate to have to say I told you so but I told you so. add that too all the other stuff they wont fix because not fixing it will mean more money for them and us long time players get the shaft once again
  • rc5150420rc5150420 Member Posts: 57 Arc User
    edited August 2020
    (flame/troll post removed) - darkbladejk
    Post edited by darkbladejk on
  • sthe91sthe91 Member Posts: 5,971 Arc User
    edited August 2020
    (response to redacted post removed) - darkbladejk
    Post edited by darkbladejk on
    Where there is a Will, there is a Way.
  • rc5150420rc5150420 Member Posts: 57 Arc User
    (flame/troll post removed) - darkbladejk
  • sthe91sthe91 Member Posts: 5,971 Arc User
    edited August 2020
    (response to redacted post removed) - darkbladejk
    Post edited by darkbladejk on
    Where there is a Will, there is a Way.
  • rc5150420rc5150420 Member Posts: 57 Arc User
    edited August 2020
    (flame/troll post removed) - darkbladejk
    Post edited by darkbladejk on
  • darkbladejkdarkbladejk Member Posts: 3,807 Community Moderator
    That's more than enough with the flamethrowers. A couple of things need to be understood. Simply because a bug doesn't get fixed as quickly as you want does NOT mean they are ignoring it. It takes time to fix bugs if you want it done properly. Also just because they don't fix a bug the way you want does not mean it's a lie either. Kael explained the issue and they have been as forthcoming about it as they possibly can on this one. This effects me as well since I purchased several of those items before the cutoff and I don't like it anymore than you guys do, but it is what it is. Perhaps down the road if a technical solution is found they will be able to unlock it for folks. If they don't, I have the option to rebuy it or not. Otherwise that's enough of this.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
This discussion has been closed.