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Forums > Home› Support› C-Store, ZEN, and Promotions

Bought Aenar and Caitain Boffs 8-9 Years Ago. Can't Claim Today.

historiphilehistoriphile Member Posts: 36 Arc User
edited June 2020 in C-Store, ZEN, and Promotions
Today's patch is supposed to make those old boff purchases now be for account - yay!

But it doesn't work - boo.

I made these purchases of both an Aenar and a Caitian boff 8 or 9 years ago. Addressing that caveat in the patch notes- I'm 99% sure I just bought them straight from the store, not a bundle. I'm not even sure what bundle there ever was with them!

I tried logging on to the character who has both boffs (still, after all these years... *cry*) to see if that'd jar something loose, and... nope.

Help?

Comments

  • historiphilehistoriphile Member Posts: 36 Arc User
    Oh and update- the Borg boff, which I have purchased on multiple characters prior, has unlocked properly for account now. But I should be getting Aenar and Caitian too, and I am not.
  • quentonwolfquentonwolf Member Posts: 33 Arc User
    I was able to claim my Aenar, but not my Caitian. I haven't tried my Borg yet.
  • captwcaptw Member Posts: 492 Arc User
    I'm getting the same thing too, I was getting real excited to reclaim those BOffs again for other characters.
    lHut1H2.jpg
    "I rather believe that time is a companion who goes with us on the journey, and reminds us to cherish every moment... because they'll never come again. What we leave behind is not as important as how we lived" Picard to Riker
  • zebulongileszebulongiles Member Posts: 335 Arc User
    I can claim Aenar on my account now, can't claim Caitian which I did purchase directly from the personnel tab directly within a year or so recently. Thank you for this update for items in the personnel tab, I appreciate it. :)
  • jackbones39jackbones39 Member Posts: 7 Arc User
    It worked right after the patch and I claimed my Aenar, no problem. Three days later and I cannot claim Aenar, Caitian, or Borg
  • crm14916crm14916 Member Posts: 1,532 Arc User
    I can claim the Ferasan I have purchased a few times, but it charged me 500 Zen for it.

    I also PURCHASED the Borg Boff several years ago but got a free one in a Bundle... Now it wants me to pay for it...

    Ugh...
    "Equipped with his five senses, man explores the universe around him and calls the adventure science." - Edwin Hubble
  • historiphilehistoriphile Member Posts: 36 Arc User
    jackbones39 wrote: »
    It worked right after the patch and I claimed my Aenar, no problem. Three days later and I cannot claim Aenar, Caitian, or Borg

    From what I've heard elsewhere, they disabled the claim system for now while they're working on it. Living up to their name, Cryptic have not announced this in any obvious way for the benefit of affected players. (Cryptic staff, meet me at camera 2: stop flattering yourselves that we all are willing to trawl your Twitter or Reddit for answers - this page hosts your forum, why not use it?)
    crm14916 wrote: »
    I can claim the Ferasan I have purchased a few times, but it charged me 500 Zen for it.

    I also PURCHASED the Borg Boff several years ago but got a free one in a Bundle... Now it wants me to pay for it...

    Ugh...

    I would talk to customer service about that. From what I've read on Reddit, it sounds like they reverted the system due to problems as above, and CSRs have refunded some people, but warned them not to purchase again until this is fixed.
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