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Forums > Home› Support› Xbox One Gameplay Bug Reports

Items Cannot be sent via Mail

assassinxv1#3508 assassinxv1
assassinxv1#3508
 Member Posts: 33 Arc User
in Xbox One Gameplay Bug Reports
Items can be attached but not actually sent via the Mail system. Tried mailing to friend's character and to my own characters but items always remained in the inventory after mail is sent.

Comments

  • darkstar#8047 darkstar
    darkstar#8047
         Member Posts: 182 Arc User
    A couple of things, though I am sure you already know them, but it is a process to go through to find things out so sorry in advance.
    Did you get the persons address correct?
    Are the items Account or Character bound?
    There are some items that cannot be sent via mail, although with that said they usually can't be attached in the first place.

    As I said you are probably already aware of these but I don't know that :)
  • assassinxv1#3508 assassinxv1
    assassinxv1#3508
         Member Posts: 33 Arc User
    EVERYTHING was correct but thank you for trying to be helpful in pointing out things an inexperienced mail user might miss. I have been mailing Lore chips to myself & friends for years. ITEMS STILL CANNOT Be Mailed as of this update.
  • proteus#8097 proteus
    proteus#8097
         Member Posts: 255 Arc User
    This really needs to be fixed at the next maintenance.

    I've just won a T6 ship in a fleet raffle, but they can't send it to me because the mailing system doesn't work properly.

    I used to mail duty officers between characters too as you can't use the Account Bank for that. Can't do that either now.
  • leemwatsonleemwatson Member Posts: 5,469 Arc User
    proteus#8097 wrote: »
    This really needs to be fixed at the next maintenance.

    I've just won a T6 ship in a fleet raffle, but they can't send it to me because the mailing system doesn't work properly.

    I used to mail duty officers between characters too as you can't use the Account Bank for that. Can't do that either now.

    You can have the ship sent via Trade. Just stand near each other, click on you and initiate Trade.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • proteus#8097 proteus
    proteus#8097
         Member Posts: 255 Arc User
    edited June 2020
    leemwatson wrote: »
    You can have the ship sent via Trade. Just stand near each other, click on you and initiate Trade.

    Well paint me green and call me a cucumber! I've been playing for nearly two years and didn't know you could do that. Doh!

    Many thanks for the info. Very much appreciated. I shall look into it.
    Post edited by proteus#8097 on
  • geoffschargeoffschar Member Posts: 14 Arc User
    As additional informtion on the mail of my account not working properly in regards to items on my xBox account. Another gamer with gamertag of N8QQW tried to send items to my mail, at the mail console, the mail failed to send and the items were placed back in his inventory.

    Steps to recreate follow:

    1. When I try to send items via mail, at the mail console, the mail fails to send and the items are placed back in my inventory.
    2. This can be recreated by having any gamer try and send any item in a mail, while at the mail console, to any of my mail accounts: Chance@Geoffschar, T’lir@Geoffschar, Nada@Geoffschar, Justice@Geoffchar, K’erk@Geoffschar or Garth@Geoffschar
    -> the expected result would be the mail sends
    -> the actual result is the mail does not send and the item will not be removed from the inventory.
    3. I can send mail without any item to my mail account or other gamer mail accounts, but not when I try to add an attachment
    4. I do receive back any of the items that I have place on the exchange, but cannot send items, while at any mail console

    Please let me know if there is any additional information I can provide.
  • edwardmarcusedwardmarcus Member Posts: 16 Arc User
    Several players I know are having the issue, I'm having the issue, seems xbox platform wide. It's very easy for a dev to test/confirm. The items will remain in inventory, the mail itself won't go to the recipient. The failure produces no error messages on screen. Note, fleet mails still work as do mails without attachments.
  • darkstar#8047 darkstar
    darkstar#8047
         Member Posts: 182 Arc User
    edited June 2020
    I was hoping the extended maintenance last night they would fix the Mail issue but they didn't, in fact I can't find any of the issues that were fixed, they all still seem to be as broken as before, so have no idea just what they supposedly worked on
  • sthe91sthe91 Member Posts: 5,971 Arc User
    edited June 2020
    darkstar#8047 wrote: »
    I was hoping the extended maintenance last night they would fix the Mail issue but they didn't, in fact I can't find any of the issues that were fixed, they all still seem to be as broken as before, so have no idea just what they supposedly worked on

    Regular server maintenance that they do yearly hence no patch notes.
    Where there is a Will, there is a Way.
  • proteus#8097 proteus
    proteus#8097
         Member Posts: 255 Arc User
    darkstar#8047 wrote: »
    I was hoping the extended maintenance last night they would fix the Mail issue but they didn't, in fact I can't find any of the issues that were fixed, they all still seem to be as broken as before, so have no idea just what they supposedly worked on

    Soon after maintenance the STO Community Manager tweeted for info about the problems on console with the mailing system and teaming, with a view to dealing with it. So hopefully a fix is in the pipeline. Haven't heard any more since.
  • garaffegaraffe Member Posts: 1,353 Arc User
    The latest console patch notes:
    https://www.arcgames.com/en/games/star-trek-online/news/detail/11469723
    Notice the lack of any mention of this bug.
  • awesomeweaselawesomeweasel Member Posts: 265 Arc User
    garaffe wrote: »
    The latest console patch notes:
    https://www.arcgames.com/en/games/star-trek-online/news/detail/11469723
    Notice the lack of any mention of this bug.

    it was not mentioned, but i was now able to send items again after the update today
  • garaffegaraffe Member Posts: 1,353 Arc User
    If that is the case, then I retract my comment. I am currently away from home and can't check myself. I guess I just assumed the patch notes included all the major fixes.
  • darkstar#8047 darkstar
    darkstar#8047
         Member Posts: 182 Arc User
    I still can't send anything via mail. normal messages work but not items.
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