Gained level 11 in the new "First Contact Day (Borg Patrol)" event and did not receive the "initial Duty Officer cadre" pack from Lieutenant Ferra despite accepting the mission hail and completion at Starfleet Academy for turn-in. (Discovery Starfleet character)
Therefore, unavailable to complete any duty officer assignments. (zero personnel roster)
The bug probably occurred as I accepted the mission hail while in the First Contact Day (Borg Patrol) mission, and the mission reward did not show up.
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And knowing is half the battle!
21 'til I die!
I can see in my logs where Lieutenant Ferra says "Your initial complement of duty officers is now available" at 6:15 PM, but I neither have any duty officers listed under my roster in the Duty Officers window, nor do I have an item in my inventory for my first complement of duty officers.
I was forced to do that as well. =(
And knowing is half the battle!
21 'til I die!
I had the same problem and recreating a new char didnt help, fortunatly they are not that good doffs I think you only get 2 uncommon and 3-4 commons.
I think it might be related to this at the top of the description of the mission you get.
Secondary Mission - You were ineligible for this mission when you recieved it. Rewards for completing this mission will be reduced.
It looks like they might have linked it to another mission that you have to do before you get to level 11, but if they have I have no clue which one it is.
Just had this happen, in fact. Support response was essentially "you can get more later."
I hope there's a way to fix this, and those who didn't get the Initial Duty Officers get them. I'm a somewhat new player (less than a week old), but I've already thrown $70 into the pot, since the game seems to be worth the investment. From what I've read online, the Duty Officer system in the game is a big part of it, so it's be nice to not be crippled from the get-go.
Thanks for your time.