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Forums > Home› Star Trek Online General Discussion

Server said to be back online... except no. [EDIT] But now, yes.

saurializardsaurializard Member Posts: 4,404 Arc User
edited January 2020 in Star Trek Online General Discussion
So is it still in maintenance or not?

If so, why are the maintenance warning message and red status in the launcher already gone and replaced by the usual green server status?
If not, why is there still a "Unable to authenticate: Connection to the account server timed out" message when trying to log in?

In both cases, something went wrong and should be properly acknowledged.

And yes, I did add more details and a different title so mods don't close the thread without checking if the observation is valid or assuming players are apparently missing the obvious maintenance message in the launcher.
#TASforSTO
Iconian_Trio_sign.jpg?raw=1

Comments

  • postagepaidpostagepaid Member Posts: 2,899 Arc User
    Have to wonder about how geriatric the server hamsters are.
  • squidjoesquidjoe Member Posts: 72 Arc User
    It's the same thing as the thread from yesterday that they closed. Connection to account server timed out. Wasn't this part of what the down time was supposed to fix?
  • duasynduasyn Member Posts: 492 Arc User
    try to log in and it says Account Server timed out. :/
  • fjcastle84#5005 fjcastle84
    fjcastle84#5005
         Member Posts: 4 New User
    Down for maintenance for two consecutive days and very inconveniently timed with my available play hours. Maybe cryptic should have a rule that maintenance should only be atleast once a week instead of everyday. Because it is very dissapointing for us players. Just saying

    And now we cant log in after maintenance lol this is frustrating. They should compensate for this with currency
  • auggiedog1auggiedog1 Member Posts: 106 Arc User
    And here I thought I was doing something wrong..
  • klastsotsiklastsotsi Member Posts: 14 Arc User
    I have been trying all morning to log in. Is anyone aware of this issue and when it will be resolved?
  • squidjoesquidjoe Member Posts: 72 Arc User
    fjcastle84#5005 wrote: »
    Down for maintenance for two consecutive days and very inconveniently timed with my available play hours. Maybe cryptic should have a rule that maintenance should only be atleast once a week instead of everyday. Because it is very dissapointing for us players. Just saying

    And now we cant log in after maintenance lol this is frustrating. They should compensate for this with currency

    The only currency compensation they allow is from your wallet to theirs.
  • UnknownUnknown
    This content has been removed.
  • nostra1963nostra1963 Member Posts: 1 New User
    Any update on this issue?
  • tribbulatertribbulater Member Posts: 299 Arc User
    edited January 2020
    Actually, there was a maintenance notice on the ARC launcher at one point this morning (for me), but that went away pretty much as soon as the maint started. Currently, there's no notice on ARC, or on the game launcher itself, just the green light saying the game server is up, but the "unable to authenticate" message preventing log-in.

    I'm aware that some people feel players should be checking Facebook, Twitter, Discord and Reddit for their STO information, but personally I think their own launcher and forums are the rational place for these things.
  • squidjoesquidjoe Member Posts: 72 Arc User
    Connected.......for now.
  • postagepaidpostagepaid Member Posts: 2,899 Arc User
    Yesterday was server, today was the anniversary patch. Back to back downtimes like that are not uncommon,

    Scarily common when its a new content patch and they need to slap some gaffer tape on inevitable issues.
  • UnknownUnknown
    This content has been removed.
  • warpdude97warpdude97 Member Posts: 1 Arc User
    Star Trek Online is currently offline. They are aware of this issue and currently working on bringing the server back online as soon as possible.
  • saurializardsaurializard Member Posts: 4,404 Arc User
    edited January 2020
    New message just added to the launcher:
    Star Trek Online is currently offline. We are aware of this issue and currently working on bringing the server back online as soon as possible.

    Which means a certain mod closed several threads without checking first and assuming players were not smart or paying attention enough, when there really was an issue.
    #TASforSTO
    Iconian_Trio_sign.jpg?raw=1
  • UnknownUnknown
    This content has been removed.
  • UnknownUnknown
    This content has been removed.
  • indysharkindyshark Member Posts: 1,556 Arc User
    It is back up now
  • ikonn#1068 ikonn
    ikonn#1068
         Member Posts: 1,450 Arc User
    I am going to go out on a limb and suggest that the hamsters were able to get into the catnip that Cryptic's guard-kitty has stashed next to the server room... again!
    -AoP- Warrior's Blood (KDF Armada) / -AoP- Qu' raD qulbo'Degh / -AoP- Project Phoenix
    Join Date: Tuesday, February 2, 2010
  • saurializardsaurializard Member Posts: 4,404 Arc User
    And the game is working now.
    Thanks to the devs for fixing the issue.
    #TASforSTO
    Iconian_Trio_sign.jpg?raw=1
  • lordakuralordakura Member Posts: 62 Arc User
    edited January 2020
    Invalid username or password. pretty much what it keeps telling me now which is funny cause its the same i use to log in but wont reconized it . not sure HOW that works D: >.>
  • baddmoonrizinbaddmoonrizin Member Posts: 11,019 Community Moderator
    Yes, there was maintenance:

    https://www.facebook.com/6318938602/posts/10156940432643603/

    Yes, the green light was on in error and they were aware:

    https://www.facebook.com/6318938602/posts/10156940862673603/

    Yes, I did check with Kael before closing any of those threads. And yes, it is now fixed:

    https://www.facebook.com/6318938602/posts/10156940880958603/
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