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Missing entire loadout

I was switching between my science spearhead T6 and my T6 paradox temporal dreadnought and as it was happening it took me into a task force game. It was a ground task force. When I completed it. Everything on the loadout that was on the temporal paradox dreadnought was now missing. It tells me it's unable to load the loadout. Please help as I have invested a lot of real money into this loadout. Which all the weapons were gold epic level.

Name: Panth'Ros/Federation
Gamertag: Nemesisprime32x
Time and Date of incident: 12/21/19 approx 8-9pm CST

Items missing:

2 Epic Kelvin Photon Torpedoes Mk XV

2 Epic Discovery Emitter-Linked Phaser Beam Array MK XV

1 Epic Phaser Wide Angle Dual Heavy Beam Bank MK XV

1 Epic Discovery Emitter Linked Omni-Directional Phaser Bean Array Mk XV

1 Epic Delta Squad transmitter

1 Epic Kobyashi Maru Transmitter

1 Epic Cardassian Support Platform Cluster

1 Epic Cardassian Mobile Torpedo Platform

1 Very Rare Preeminent Warp Core Mk XII

1 Very Rare Adapted M.A.C.O. Covariant Shield Array Mk XII

1 Very Rare Non-Baryonic Matter Deflector MK XII

1 Very Rare Terran Task Force Impulse Engines MK XII

1 Very Rare Trellium-D Plating Mk XII

1 Very Rare Directed Energy Distribution Manifold Mk XII

1 Very Rare Emitter Refocuser Mk XII

1 Very Rare Photon Detonation Assembly Mk XII

1 Very Rare RCS Accelerator Mk XII

1 Rare Shield Emitter Amplifier XII

1 consumable Rare Ship Device scorpion fighters

Comments

  • sthe91sthe91 Member Posts: 6,036 Arc User
    Can I ask why did you not switch the loadouts before you queued for the TFO? With that said, hope you get your stuff back.
    Where there is a Will, there is a Way.
  • nemesisprime32xnemesisprime32x Member Posts: 14 Arc User
    edited December 2019
    I had 45 seconds before it was starting. I didn't think it would cause this issue. I have done it before with no issues.☹️
  • inferiorityinferiority Member Posts: 4,458 Arc User
    If you haven't already, you must contact Support.
    Whilst they can't recover your items, they should be able to rollback your character to a date & time before the incident, thus giving you access to all the items again.
    - - - - I n f e r i o r i t y - C o m p l e x - - - - - - - - - - - - - - - - - - - - - - - - - -
    Everyone has a better name and Youtube Channel than me...  :/
  • nemesisprime32xnemesisprime32x Member Posts: 14 Arc User
    I did. They advised that they are sending it to second tier but before they did that, they told me I had to post on here. I gave the time and date it happened so I hope they can help :)
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