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"Unable to complete transaction: the price of the product has changed..."

storobertpraetorstorobertpraetor Member Posts: 51 Arc User
in C-Store, ZEN, and Promotions
"Unable to complete transaction: the price of the product has changed. Please verify the new price before purchasing."

Years ago I bought the T5 Excelsior and went to reclaim it today. This I guess is my entry into the current C-store chaos.

([TicketCreated] Successfully submitted ticket ID #4,813,859)

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Cryptic Account: Robert_Praetori

Comments

  • robertdamonrobertdamon Member Posts: 62 Arc User
    Same problem here. Also created a ticket (#4,819,934) though this is not showing in my list of tickets in game.

    'Slumming it' on my T5 Ambassador Retrofit for now. ;-) Still, would be nice to be able to access the Excelsior, and likewise I bought it several years ago.
  • sthe91sthe91 Member Posts: 6,035 Arc User
    robertdamon, there is a problem that causes you not to see your tickets in-game. Check your Cryptic account page and it will show the tickets that you have filed to Cryptic and the response you have had to them or are awaiting a response from them for.
    Where there is a Will, there is a Way.
  • cynwyrmcynwyrm Member Posts: 3 Arc User
    I'm running into the same issue. I can claim some of the ships, but one or two of the ships in each tier received this error. I have a ticket submitted, but no CS response yet. :neutral:
  • kdoghowlskdoghowls Member Posts: 4 Arc User
    edited February 2019
    I have the same problem trying to claim the T3 Heavy Escort Refit, which I have previously bought.
  • danielwhite19841danielwhite19841 Member Posts: 6 Arc User
    I have the same issue trying to claim my rhode island class
  • darthoricidarthorici Member Posts: 195 Arc User
    i have the same thing going on
  • eazzieeazzie Member Posts: 4,256 Arc User
    This was covered in the patch notes as a known issue ....... An error message can sometimes occur, “previous transaction is still running”, when attempting to purchase a ship.
  • kdoghowlskdoghowls Member Posts: 4 Arc User
    eazzie wrote: »
    This was covered in the patch notes as a known issue ....... An error message can sometimes occur, “previous transaction is still running”, when attempting to purchase a ship.

    That's not really the same error message as the one I've been seeing, or the one stated by the OP.

    "Unable to complete transaction: the price of the product has changed. Please verify the new price before purchasing."
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