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Maybe it's the wrong place, but..."Region is banned" all of a sudden.

I'm in the UK, I've been playing STO for eight-years, I had no problem logging in just the other day, but on the website, I'm getting the message:

Region is banned.

And when I try to use the launcher, I get:

WHOOPS!

It looks like there may be a problem with your account. It is possible you have been banned or you are attempting to log in from an unsupported region. If you believe this is an error, please contact support.

The only way I could even login to the website or put in a ticket is by using a VPN connected to the US. Is anyone else having this same problem and can anyone please tell me how to resolve it?

Comments

  • duncanidaho11duncanidaho11 Member Posts: 7,623 Arc User
    edited December 2018
    I haven't heard anything from other UK players on twitter (US myself, no issues). No idea how to resolve it, but this is definitely something to contact official support for. Sounds like a bug either on Cryptic/PWE's end or your ISP doing something...unusual. VPN would be what I'd try in the meantime to log into STO (I've done that before to get around regional network issues during a spell of TRIBBLE connectivity, should work fine.)
    Bipedal mammal and senior Foundry author.
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  • postinggumpostinggum Member Posts: 1,117 Arc User
    I've been logging in from UK fine. See if today's update clears the issue.
  • warpangelwarpangel Member Posts: 9,427 Arc User
    I had something like that once, years ago. Dunno where it came from. Fixed by contacting support.
  • salazarrazesalazarraze Member Posts: 3,789 Arc User
    edited December 2018
    (Off topic, trolling comments moderated out. - BMR)
    Post edited by baddmoonrizin on
    When you see "TRIBBLE" in my posts, it's because I manually typed "TRIBBLE" and censored myself.
  • spiritbornspiritborn Member Posts: 3,653 Arc User
    edited December 2018
    (Response to moderated comments removed. - BMR)
    Post edited by baddmoonrizin on
  • alexraptorralexraptorr Member Posts: 1,192 Arc User
    edited December 2018
    (Response to moderated comments removed. - BMR)
    Post edited by baddmoonrizin on
    "If you can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross. But it's not for the timid." - Q
  • markhawkmanmarkhawkman Member Posts: 35,231 Arc User
    edited December 2018
    (Response to moderated comments removed. - BMR)
    Post edited by baddmoonrizin on
    -=-=-=-=-=-=-=-
    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
  • warpangelwarpangel Member Posts: 9,427 Arc User
    edited December 2018
    (Response to moderated comments removed. - BMR)
    Post edited by baddmoonrizin on
  • jrdobbsjr#3264 jrdobbsjr Member Posts: 431 Arc User
    edited December 2018
    (Off topic, trolling comments moderated out. - BMR)
    Post edited by baddmoonrizin on
  • baddmoonrizinbaddmoonrizin Member Posts: 7,780 Community Moderator
    Hopefully the OP got their issue sorted. If not, please contact customer service for further assistance. This thread, though, has gotten off topic and primed for further trolling. /Thread
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