After purchasing the elite starter pack, one of my characters: Nelev, can't claim the per character reclaimable item in the C-Store that comes with it, near as I can tell my bridge officer slots, bank and inventory slots are not maxed out, as I was just able to purchase once of each type just now.
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l don't know.
l really don't know what l'm about to say, except l have a feeling about it.
That l must repeat the words that come without my knowledge.'
getting the same issue never got the extra bridge slots when it was purchased and not able to reclaim it with the character I bought it with so not able to get the extra slots for that one
What's not mentioned in the pack(but wasn't the cause in my case) is that if any of the items are already maxed out for a character, you will be unable to claim the reclaimable. They are looking into this, but did not say if it would be changed/fixed.
So, if you have already maxed out Bank or Inventory slots on a character - you will likely not be able to claim the Elite reclaimable. Otherwise it is still a bug and if you do not already have a support ticket I would recommend opening one.
Worst purchase EVER