test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› C-Store, ZEN, and Promotions

Transaction Held.

s0yun#2787 s0yun
s0yun#2787
 Member Posts: 2 Arc User
in C-Store, ZEN, and Promotions
So, I ordered 2400 Zen shortly after buying 1200, but my transaction was held for reveiw. I can't find any information about what that means. I checked my bank account, I've been charged for both transactions but I've not been credited for my 2400 Zen.

I've submitted a support ticket without my transaction id, I was just hope they'll see it and credit it me?

This has never happened to me before, I'm just wondering what to do.
Tagged:

Comments

  • s0yun#2787 s0yun
    s0yun#2787
         Member Posts: 2 Arc User
    Never mind, this is now irreverent; well, kinda. I have my zen but I wanted to know why it didn't go through.
  • gelliadgelliad Member Posts: 2 Arc User
    I've had this happen to me as well, so I hope any and all find what I have to say helpful.

    They likely have a system in place to delay multiple or rapid ZEN purchases in order to combat fraud. Such a delay gives a real person time to put eyes on the situation and make sure everything is on the up-and-up. I don't recall a very long delay, just hours. This would prevent a rapid buildup of fraudulent charges since the bad guys love to quickly run up a card one the first charge goes thru.
  • stevesharpstevesharp Member Posts: 1 Arc User
    I purchased zen waited a week never got it, had to call MS yo refund the purchase. Called the game creators to see if something was up with my account never got an answer.
Sign In or Register to comment.