First I would say there's nothing we can do here on the forums to help you. This is something you will need to take to customer service. Also naming and shaming is against the forum rules. If you have issues on the forums report them and moderator staff will deal with it. If you have issues in game then report it to GMs and Customer Service. /closed
"Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations
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Star Trek Online volunteer Community Moderator