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Forums > Home› Support› PC Gameplay Bug Reports

CRASH many times

randolf2randolf2 Member Posts: 205 Arc User
in PC Gameplay Bug Reports
What is wrong this evening? The game keeps crashing every minute or so! It crashes more often than when I was playing open beta back in 2009!
Empress Sela, was assimulated by the Borg drone named Tasa Yar! :eek:

Comments

  • drakethewhitedrakethewhite Member Posts: 1,240 Arc User
    Do you use Malwarebytes? I do and was having problems today.

    Malwarebytes fired off a update today that came with a crash worthy memory bug. If you have it installed, turn off real-time protection (and reboot a couple of times) then download their update. See their support website for full details.
  • randolf2randolf2 Member Posts: 205 Arc User
    I am on Linux and using Lutris gaming which uses the wine api to run windows games on Linux. To bad Cryptic still hasn't ported STO to Linux yet even after all theses years of gamers asking them to. I am not sure if Lutris uses Malwarebytes or not.
    Empress Sela, was assimulated by the Borg drone named Tasa Yar! :eek:
  • randolf2randolf2 Member Posts: 205 Arc User
    I can't do Q's eighth anniversary mission today because it now crashes within seconds of starting the game after selecting a toon!
    Empress Sela, was assimulated by the Borg drone named Tasa Yar! :eek:
  • darkbladejkdarkbladejk Member Posts: 3,806 Community Moderator
    edited January 2018
    This deals with a potential bug/technical issue which we don't allow the report of in this particular section of the forums. Reason being if there is a bug it prevents the devs from seeing it as easily. The sooner they can see it the sooner a fix can be started. I will be moving this thread after I've posted this. Malwarebytes had a TRIBBLE up in their update earlier today but have since put out a fix. If you're a Malwarebytes user and haven't updated yet you need to do so. As for the game itself can you give us a bit more info? Does it give an error message? Does it just lock up and crash out etc? Also what kind of computer specs are you working with such as processor, ram, video card and like items?

    Don't mind helping but to do so I needs info.

    @randolf2 I've moved your thread to here. Please keep bugs in the bug reporting areas as it makes it easier to find for the devs posting them here.
    "Someone once told me that time was a predator that stalked us all our lives. I rather believe that time is a companion who goes with us on the journey and reminds us to cherish every moment, because it will never come again." - Jean Luc Picard in Star Trek Generations

    Star Trek Online volunteer Community Moderator
  • randolf2randolf2 Member Posts: 205 Arc User
    No message just stops the STO client completly. Since I am on Linux then it might be wine but I don't think so as it worked fine yesterday and I haven't changed the version of wine that is used. I saw the STO patcher update a bit this morning so probably something there. I have 16 Gigs of ram and an I7 -2600 8 core and a GT730. which I keep updated to the latest Linux NVIDIA driver. There is an indicator in the tray that lets me know when an update is available for anything in the repositorys. The updates are very often, much sooner than Windows updates come out.
    Empress Sela, was assimulated by the Borg drone named Tasa Yar! :eek:
  • UnknownUnknown
    edited January 2018
    This content has been removed.
  • engineerb4#4806 engineerb4
    engineerb4#4806
         Member Posts: 211 Cryptic Developer
    edited January 2019
    .
    Post edited by engineerb4#4806 on
    STO Software Engineer
    I build things. Things that make us go.
  • UnknownUnknown
    This content has been removed.
  • borgcymruborgcymru Member Posts: 25 Arc User
    Same here to many crashes to make it playable now, Usually right at the end so you never get the rewards
  • UnknownUnknown
    This content has been removed.
  • engineerb4#4806 engineerb4
    engineerb4#4806
         Member Posts: 211 Cryptic Developer
    Try re-installing the game. That fixes most crash problems.
    STO Software Engineer
    I build things. Things that make us go.
  • UnknownUnknown
    edited February 2018
    This content has been removed.
  • engineerb4#4806 engineerb4
    engineerb4#4806
         Member Posts: 211 Cryptic Developer
    edited January 2019
    You might need to update your drivers.
    Post edited by engineerb4#4806 on
    STO Software Engineer
    I build things. Things that make us go.
  • trekpuppytrekpuppy Member Posts: 446 Arc User
    edited February 2018
    There's a long list of things to check when this problem occurs (listed in order of probability):

    1) Overheating (GPU, CPU, chipset, memory, controller on HDD/SDD)
    2) Overclocking taxing components beyond specs margins (CPU, memory, PCI bus)
    3) Failing PSU
    4) Failing sectors on HDD (or memory blocks on SDD)
    5) Faulty/stuck bits in memory (also memory on GFX card)

    There can also be malware interfering with system processes causing all kinds of havoc.
    ---
    "-Grind is good!" --Gordon Geko
    Accolades checklist: https://bit.ly/FLUFFYS
  • UnknownUnknown
    edited February 2018
    This content has been removed.
  • susenko#8460 susenko
    susenko#8460
         Member Posts: 2 Arc User
    I just started playing this game. I installed it Monday Feb 5th and played it all night without one crash. Then after the Maintenance downtime it started crashing. Updated drivers and all I am reinstalling the game. We'll see.
  • engineerb4#4806 engineerb4
    engineerb4#4806
         Member Posts: 211 Cryptic Developer
    edited January 2019
    .
    Post edited by engineerb4#4806 on
    STO Software Engineer
    I build things. Things that make us go.
  • UnknownUnknown
    edited February 2018
    This content has been removed.
  • engineerb4#4806 engineerb4
    engineerb4#4806
         Member Posts: 211 Cryptic Developer
    edited January 2019
    .
    Post edited by engineerb4#4806 on
    STO Software Engineer
    I build things. Things that make us go.
  • UnknownUnknown
    This content has been removed.
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