Constant game crashes after Season 14 update

sharxtreme · October 2017

Whenever I try to start ground portion of Melting Pot, beam on Fleet Holding, or log in to any character that is on ground map game crashes on loading. tried it 20 times, reverted all options to default, force verified all files, nothing seems to work.
As soon as any ground map tries to load it crashes on loading screen.

aoav160 · October 2017

My KDF gets them in First City in the Bank area.

sharxtreme · October 2017

new patch also didnt fix it. can't even try new episode or enter new fleet holding.

ralstin01 · October 2017

I get crashes since the last patch (October 3rd) trying to enter various team instances like Crystalline Cata. or Borg Disconnected, etc..... Never happened before, didn't change any personal settings that so i know it has nothing to do with my computer.

terronbytek · October 2017

Getting similar crashes. Every time I join a queue... soon as the loading screen comes up... CRASH!!! Very annoying really -.-

geoff484 · October 2017

Same here, game crashes every time I load a queue

manlyyams · October 2017

Likewise, usually only when I try to play a queue though. Got a leaver's penalty for two of the 5 crashes.

tinmannfo · October 2017

Some players are reporting a temporary workaround for the queues that seems to be working for me. After you hit the "Join Selected Queues" button, close the "Queues" window/dialog box. (To avoid the annoying message about if you want to leave the queue or something to that effect, close the Queues window before the boatswain whistle sound and the accept/decline window come up.)

sharxtreme · October 2017

my problem are not the queues though. After todays patch i still cannot visit Drannur fleet holding, play ground portion of Melting pot, play with my toons that are on Risa or New romulus. i have no idea what is causing this

cadiangate · October 2017

Stuck on DS9. Crashes after character selection on the DS9 loading screen, Freezes and crashes back to desktop. I get random crashes, but since the update to season 14 it was annoying, but playable. Worse on ground maps. I have even tried on a different machine and still cannot get off of DS9

Unplayable now and after previous experience not expecting Cryptic to ever fix it.

Sorry loosing faith in the game. Not in the community or the players, but the support or lack of. Cryptic will patch a slight issue with an impulse engine, but not address a large proportion of players who cannot play, due to a fundamental flaw in the code of the game.

mbevi · October 2017

same here constant crashes in space in battle there is no pattern just crashes at its own will, no way to play it since new season

mbevi · October 2017

> @cadiangate said:
> Stuck on DS9. Crashes after character selection on the DS9 loading screen, Freezes and crashes back to desktop. I get random crashes, but since the update to season 14 it was annoying, but playable. Worse on ground maps. I have even tried on a different machine and still cannot get off of DS9
>
> Unplayable now and after previous experience not expecting Cryptic to ever fix it.
>
> Sorry loosing faith in the game. Not in the community or the players, but the support or lack of. Cryptic will patch a slight issue with an impulse engine, but not address a large proportion of players who cannot play, due to a fundamental flaw in the code of the game.

lets hope its not the case, i can play it with a laptop but since the update canot in my main pc, they unajusted something in the las update

sharxtreme · October 2017

Today's patch also didn't fix it. Devs are you reading this?
when crypticerror.exe submits my error report it says: DV: cannot find patchxfer.log
every single crash for me happens on loading screen when transfering to some ground maps, namely: Dranuur colony and fleet holding, Risa, New Romulus staging area. 2 of my toons are completely stuck on Risa, and others can't play anything from season 14.
Any answer would be appreciated

sharxtreme · October 2017

This is one example of what Force verify has returned in last four days
171005 20:13:56 31 [1]: File checksum invalid in hogg: Bin/Geobin/Maps/Planets/Season_X2/Dlt_Kobali_Prime_Az_Ground/Dlt_Kobali_Prime_Az_Ground.Zone/Terrain_Default_Models_0.Hogg
171005 20:14:00 33 [1]: File checksum invalid in hogg: Bin/Geobin/Maps/Planets/Rom/Rom_New_Romulus_Ground/Rom_New_Romulus_Ground.Zone/Terrain_Default_Collision.Hogg
171005 20:14:13 35 [1]: File checksum invalid in hogg: Bin/Geobin/Ol/S/P/P/S/Dilithium_Gas_Planet_01.Mset
171005 20:14:22 37 [1]: File checksum invalid in hogg: Bin/Geobin/Ol/E/1/B/B/Brg_Ship_Rooms_40ft.Mset
171005 20:14:23 39 [1]: File checksum invalid in hogg: Bin/Geobin/Ol/E/1/K/K/K/Klg_Qonos_Ground_Bar_01.Mset
171005 20:14:24 41 [1]: File checksum invalid in hogg: Bin/Geobin/Ol/E/1/V/E/Voth_Cityship_01_Redux.Mset
171005 20:14:26 43 [1]: File checksum invalid in hogg: Bin/Geobin/Ol/T/N/N/Nicktest_Ds9_Exterior_01.Mset
171005 20:14:59 45 [1]: File checksum invalid in hogg: Bin/Geobin/Ol/E/1/D/D/Ds9_Promenade_01.Mset
171005 20:14:59 47 [1]: File checksum invalid in hogg: Bin/Geobin/Ol/S/P/C/Convergence_Structures_01.Mset
171005 20:15:13 49 [1]: File checksum invalid in hogg: bin/geobin/ol/e/1/S/Son_A_Facility_Structure_01.mset
171005 20:18:47 51 [1]: File checksum invalid in hogg: bin/geobin/ol/e/1/L/L/Lukari_Colony_Buildings_01.mset
171005 20:18:48 53 [1]: File checksum invalid in hogg: bin/geobin/ol/e/1/L/P/T/Luk_Colony_Forward_Ops_Trailor_All.mset

cadiangate · October 2017

mbevi wrote: »

lets hope its not the case, i can play it with a laptop but since the update canot in my main pc, they unajusted something in the las update

We run two laptops at home, desktops to bulky and I really dont have the space. Both are differant manufacturers and still it does the same thing in the same spots. And they are both relativly new.

Getting really frustrated.

lugianite · November 2017

cadiangate wrote: »

Stuck on DS9. Crashes after character selection on the DS9 loading screen, Freezes and crashes back to desktop. I get random crashes, but since the update to season 14 it was annoying, but playable. Worse on ground maps. I have even tried on a different machine and still cannot get off of DS9

Unplayable now and after previous experience not expecting Cryptic to ever fix it.

Sorry loosing faith in the game. Not in the community or the players, but the support or lack of. Cryptic will patch a slight issue with an impulse engine, but not address a large proportion of players who cannot play, due to a fundamental flaw in the code of the game.

Been having that here as well, stuck on DS9 and cannot enter fleet instances. I REALLY hope the devs pay attention here because being unable to play the game is not fun at all.

archaenparadigm · November 2017

Im able to load a particular mission in season 13.5 but then the game crashes and takes me back to my consoles homscreen. After sever attempts to try and load the game over and over again. I contacted xbox live support to further troubleshoot the issue. Having already done all troubleshooting with them in regards to possible xbox related issues and no issues were found. Also networking troubleshooting was checked to make sure and all were perfect condition for the game to work.I was then told to reach out to the publisher. At this point if i cannot get a game that i love to work then im done playing it and i would request for a refund for the last large amount of money i spent on the game that i cant even use!!!!!!!!. I already requested xbox to do so and they said i have to talk to you.

ichaerus1 · November 2017

Tried to set up a fleet event. Crashed on me there as well.

cadiangate · November 2017

Here we are over a month after the first post and still getting crashes. Cannot get Terran marks as crashes to desktop repeatedly on Counterpoint and anything ground based is unplayable.

No way am I spending any money until it is stable. Kind of thinking the Devs dont know what it is...

Prove me wrong!

vosoros · November 2017

cadiangate wrote: »

Here we are over a month after the first post and still getting crashes. Cannot get Terran marks as crashes to desktop repeatedly on Counterpoint and anything ground based is unplayable.

No way am I spending any money until it is stable. Kind of thinking the Devs dont know what it is...

Prove me wrong!

My suggestions, if you haven't tried already...

1) In Options - Graphics lower the demands on your laptop to improve performance.
2) When launching the game, try doing so in safe mode via the options tab before launching.

I'm not sure what else I could suggest to help, but hopefully one of these two ideas is of some use...

cadiangate · November 2017

vosoros wrote: »

My suggestions, if you haven't tried already...

1) In Options - Graphics lower the demands on your laptop to improve performance.
2) When launching the game, try doing so in safe mode via the options tab before launching.

I'm not sure what else I could suggest to help, but hopefully one of these two ideas is of some use...

Thank you for your suggestions.

In regards to:

1) Already tried this. Makes no differance.
2) Not tried this before. I did however try this earlier for a short period of time and got further with no failure. I will try for longer once todays maintenance is complete.

Thank you for your help, it is appreciated.

vosoros · November 2017

cadiangate wrote: »

vosoros wrote: »

My suggestions, if you haven't tried already...

1) In Options - Graphics lower the demands on your laptop to improve performance.
2) When launching the game, try doing so in safe mode via the options tab before launching.

I'm not sure what else I could suggest to help, but hopefully one of these two ideas is of some use...

Thank you for your suggestions.

In regards to:

1) Already tried this. Makes no differance.
2) Not tried this before. I did however try this earlier for a short period of time and got further with no failure. I will try for longer once todays maintenance is complete.

Thank you for your help, it is appreciated.

I shall keep my fingers crossed for you...

lugianite · November 2017

vosoros wrote: »

cadiangate wrote: »

vosoros wrote: »

My suggestions, if you haven't tried already...

1) In Options - Graphics lower the demands on your laptop to improve performance.
2) When launching the game, try doing so in safe mode via the options tab before launching.

I'm not sure what else I could suggest to help, but hopefully one of these two ideas is of some use...

Thank you for your suggestions.

In regards to:

1) Already tried this. Makes no differance.
2) Not tried this before. I did however try this earlier for a short period of time and got further with no failure. I will try for longer once todays maintenance is complete.

Thank you for your help, it is appreciated.

I shall keep my fingers crossed for you...

Still broken. Sadly not happy about this as I am not able to play.

engineerb4 · December 2017

Thank you for the report.

kf4tvi · December 2017

engineerb4#4806 wrote: »

I asked around and we haven't noticed any large scale problems with players crashing.

I agree this is probably not widespread, I never see Kael's pc crash, or any of the youtubers that do STO videos crash for that matter.

Anyway, I have been having a lot of troubles with crashing as well, especially during map/character changes, most of the time I discover that win10 is checking/downloading/installing updates or running other programs in the background while I am trying to play STO.

I realize that most of these programs we have no control over, like cortana, which for me uses more ram than any of my other programs. At best you can only ask windows to not reboot your pc during a 12 hours period of time that you decide on, it decides when to search for updates and download and install them.

Since I use an older 32bit pc with only 4gb of ram with only 3gb usable, there may not be enough to go around. This seems to be an issue where we may simply need more pc power to accommodate microsoft's needs as well as our own....so probably not really a cryptic issue, except perhaps maybe a revision of the basic game requirements to account for this. It is not unplayable, just a real pain in the hull to deal with sometime 10-20 crashes and server disconnects in one day.

I did have a NVIDIA GTX1050Ti driver update(ver388.43) yesterday that claims to make it compatible with win10 creative edition....we will see if it helps. Only one crash today so far, no prompts at all just went to desktop. It did do the verify files upon starting up again though. Just for your consideration, thanks.

kf4tvi · December 2017

So, as a followup to yesterday's post I would like to say that again I only had one crash to desktop today. That happened when beaming down to Dranuur Colony, just as you materialize and as the camera pans around you. It had the GameClient.exe box not the one you enter info into. (Note - I do have a way around the crashing when beaming down to Dranuur Colony. I have found that if I restart the game completely just prior to entering/beaming down, it loads like 99% of the time. I intentionally didn't do that this time just to see what would happen.)

So anyway, it appears something has been fixed, for me at least....and I am very happy so far, just hope it's not short lived. I am guessing it was the new video driver, but it could very well be behind the scenes efforts by the Devs. I am grateful regardless which.

And to be completely forthcoming, I also ran an windows update, and found nothing, just before I started STO to hopefully keep windows from doing it on it's own while I was playing. And, maybe because I was able to get all my dailies done in record time today since it wasn't crashing windows never felt it had to look again. Thank you for your time. LLAP

binebane · December 2017

Lately i get lots of crasehes during map transfer now got just random crash like that... often game will crash on run. character page wont load.

engineerb4 · December 2017

.

daviddxx · December 2017

I got this with S.13 .. i just delete the "Live" Files in the Star Trek Online Folder.. starting new ( patching etc. ) and it works again.

Constant game crashes after Season 14 update

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