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Crashing issues with Windows 10 and Discord

ambassadorkael#6946 ambassadorkael
ambassadorkael#6946
 Member, Administrator Posts: 2,679 Community Manager
in Galactic News Network [PC]
Launcher Crashes with Discord Running

We've recently been made aware of an issue where, on Windows 10, the launcher for Cryptic Studios games can crash while Discord is running. This appears to be related to the overlay feature. There are several known ways to work around this issue.
1. Run the game launcher via the Arc client.
2. Run the game launcher with Administrator permissions.
3. Disable the Discord Overlay feature while opening the launcher.
4. Exit Discord while opening the launcher.

Any one of these may allow you to run the launcher without crashing, and if you had disabled the Discord overlay or closed Discord before launching, you should be able to re-enable it before clicking Play if desired.

As of the original post, we're still a little early in diagnosis, so the workarounds above may have limited usefulness for some players.

Comments

  • theparanoidtheparanoid Member Posts: 94 Arc User
    Push that crapware spy ware arc again. Maybe you guys could hire a QA department and make sure that common progarms do not cause crashings.
  • dragoshawdragoshaw Member Posts: 33 Arc User
    theparanoid wrote: »
    Push that crapware spy ware arc again. Maybe you guys could hire a QA department and make sure that common progarms do not cause crashings.

    Here Here! or as Picard would say: Make it so Ensign Cryptic!
  • frtoasterfrtoaster Member Posts: 3,352 Arc User
    Interesting, is this in any way related to the other crashes people have been seeing?

    https://www.reddit.com/r/sto/comments/6z4cjo/sto_crashing_to_desktop_with_no_cryptic_error/
    http://forum.arcgames.com/startrekonline/discussion/1234060/client-error
    Waiting for a programmer ...
    qVpg1km.png
  • jcsteelejcsteele Member Posts: 155 Arc User
    Could this also be the reason I can't stay connected for more than from 2 to 30 seconds?

    No, wait, I switched to Steam when Arc acted up again two months ago.
  • UnknownUnknown
    This content has been removed.
  • jcsteelejcsteele Member Posts: 155 Arc User
    You mean my switching to steam is causing the server to timeout??
  • captaincelestialcaptaincelestial Member Posts: 1,925 Arc User
    Haven't been crashing, but I'm unable to switch to desktop with Win button. Good ol' Win 10 problem came back with Season 13.5. *sigh*
  • leemwatsonleemwatson Member Posts: 5,469 Arc User
    jcsteele wrote: »
    You mean my switching to steam is causing the server to timeout??

    There's no need to run Steam or Arc to play STO.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • ltminnsltminns Member Posts: 12,572 Arc User
    As I have stated previously, I installed STO under Steam but always run it directly from the 'Star Trek Online.exe'. No problems.
    'But to be logical is not to be right', and 'nothing' on God's earth could ever 'make it' right!'
    Judge Dan Haywood
    'As l speak now, the words are forming in my head.
    l don't know.
    l really don't know what l'm about to say, except l have a feeling about it.
    That l must repeat the words that come without my knowledge.'
    Lt. Philip J. Minns
  • defraggerdefragger Member Posts: 44 Arc User
    I only use the Arc client if i want to access the c-store or forums.Like Itminns,i just go to the gamefolder and start it there(I now have it pinned to the task bar)

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