STO banning me for no reason , plus I am not leaving

Comments

• postinggum Member Posts: 1,117 Arc User

  March 2017

  Its not clear to someone reading your post, what you are look at on the screen - is this an email, a popup in arc, a message from the st:o launcher, something else?
  
  I assume that people intentionally banned would get an email, perhaps someone could confirm this.
  
  Once the staff and other users can understand what you are looking at, they should be able to offer some advice.
  
  It sounds like you clicked on something in arc that directed you away from arc, and arc didn't like it. Have you tried simply closing arc and st:o, reopening arc and starting st:o from Home?
  
  Also if you have Steam installed, ST:O can be opened in steam instead of arc.

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• mattymanson Member Posts: 34 Arc User

  March 2017 edited March 2017

  Sorry let me rephase it the message i get is "Temporary Banned from pvp missions" and I can not allways get into a pvp missions. it comes up when I go to starbase 24 for e.g I get green wirting you are Temporary Banned from pvp missions, so i was unable to join any pvp missions. I use Arc for Star Trek Online.
  
  thanks
  
  postinggum

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• postinggum Member Posts: 1,117 Arc User

  March 2017

  Its probably a temporary ban, you can get those if you leave a mission early, perhaps due to internet connection, or players complain thinking that you weren't helping on purpose, I've had them, everyone has, usually it just resets itself in a day. If the ban stays for days and days then there is an issue and they really shoud have sent you an email.
  
  During a ban you can always do some Foundry missions.
  
  It might be a good idea for you to join a fleet that is well organised like ufp, they have a website ufplanets.com, which has a procedure to apply for membership and their own web forum. I think they'd be more supportive and helpful than most fleets, and they have fully developed fleet holdings so you can get fleet gear.

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• mattymanson Member Posts: 34 Arc User

  March 2017

  ok I am level 60 player and I am already in a fleet thanks, I keep in mind about Foundry missions.
  
  But I never left mission early, I like to say that different users have different skills of doing the missions, may I add
  players complain thinking I was not able to do the mission/Event for e.g. just shows how much do they know about me as a person or STO player.
  
  In my STO profile it states that I have special needs.
  
  
  
  thanks
  
  postinggum

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• postinggum Member Posts: 1,117 Arc User

  March 2017

  In advanced queues players like it if other players have the chat open, for example when I do a level for the first time I say I'm a noob at this one, helps stop grumpier players getting angry about nothing. Experienced players will offer helpful advice on chat and if a players asks will even hang around after the run is over to be give tips.
  
  In general players that aren't really fast on the controls can help the team with abilities that bunch enemies togther, lower their damage resistance and provide team wide boosts. For all but the highest dps players its teamwork that makes queued levels go smoothly, super high dps guys can beat everything easily, the rest of us have to work together.

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• mattymanson Member Posts: 34 Arc User

  March 2017

  thats true I agree I wish more users were more opened minded, it does not matter what fleet they come from or race or were they come from, I totally agree with your statement "In general players that aren't really fast on the controls can help the team with abilities that bunch enemies togther, lower their damage resistance and provide team wide boosts. For all but the highest dps players its teamwork that makes queued levels go smoothly, super high dps guys can beat everything easily, the rest of us have to work together."
  
  I may be experienced user but my disabilites tell me other wise because I am not really fast on the controls because I am user that can only use one hand instead of two due to my right side suffers with CP.
  
  postinggum you are not a noob you very understanding person and your message could go out to others that feel the way I do.
  
  thanks
  
  postinggum

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• abstrusrejoinder

  abstrusrejoinder#9208

  Member Posts: 52 Cryptic Developer

  March 2017

  Hi mattymanson, sorry to hear you've been having these issues!
  
  Arc has had a few technical difficulties over the past several hours. If you're having continued problems with it, please submit a ticket here by clicking "contact support": https://support.arcgames.com/app/home
  
  As for the PvP ban, is it possible that you were AFK during a queue (of any kind)? How long have you been having the issue?

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• mattymanson Member Posts: 34 Arc User

  March 2017

  for a couple days I will say
  
  thanks
  
  abstrusrejoinder

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• abstrusrejoinder

  abstrusrejoinder#9208

  Member Posts: 52 Cryptic Developer

  March 2017

  Ok, it looks like this is going to have to go through customer service (the link I provided above). I'm sorry I don't have a better answer than that, but they will be able to look at your specific situation to figure out what's going on.

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