There's a bug in shootermode where the the keybinds do not switch over from rgp to shooter and vise versa.
you have to manually switch it, and then cycle between rpg and shooter a few times to get it to work. it's becoming highly annoying.
There is no QA there is only ZUUL
called out the bs and got BANNED. and i would gladly do it again.
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Firing modes (Primary, secondary and tertiary) not working when you move from one map to another or initial beam in and directional movement broken when any other windows are open.
Has been reported last year and was even in their own known issues reports as a Foundry issue for a very brief time and then totally forgotten about.
See: http://www.arcgames.com/en/forums/startrekonline/#/discussion/1219468/shooter-mode-not-working-properly-sometimes-acts-like-rgp-mode
http://www.arcgames.com/en/forums/startrekonline/#/discussion/1222942/keybind-issue-shooter-mode-using-rpg-mode-binds-and-vice-versa
http://www.arcgames.com/en/forums/startrekonline/#/discussion/1219516/shooter-mode-stops-working-because-loot-window-overides-it
and many more links.
But as long as they're are selling ships... well who cares....
and yes very annoying for anyone who plays shooter mode style.