AMD driver still not being detected

bear989us · December 2016

From the patch notes 12/15/2016

*Resolved an issue where AMD drivers would not be automatically detected.

My game still gives me the same old song and dance... old drivers and all.... blah blah blah.... except it is the current driver and your detection is wrong still...

Gonna try to uninstalling current driver and reinstall current driver to see if that helps...

Well reinstalling newest driver did nothing to help.. also tried force verify.... no help.... deleted any configuration files I could find.. no help....

Oh well someday maybe

doublecha · December 2016

I have my AMD drivers up to date and with this patch the game do not agree

RX460, radeon crimson 16.12.1

reverandclint · December 2016

Likewise ... RX480 with the newest drivers (ver 16.12.1)

Full graphics software info (from the Radeon settings window):

Radeon Settings Version - 2016.1204.1136.20853
Driver Packaging Version - 16.50.2001-161204a-309270C
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1583
Direct3D® Version - 9.14.10.01235
OpenGL® Version - 6.14.10.13464
OpenCL™ Version - 21.19.384.0
AMD Mantle Version - 9.1.10.0165
AMD Mantle API Version - 102400
AMD Audio Driver Version - 10.0.1.0
Vulkan™ Driver Version - 1.4.1
Vulkan™ API Version - 1.0.30

-shrug-

lexxie1983 · December 2016

Same: R9 390 Crimson 16.12.1 The drivers are screaming WE ARE NOT OLD!!!!

just giving All the info From The Radeon settings windows for good measure

Radeon Software Version - 16.12.1
Radeon Software Edition - Crimson ReLive
Graphics Chipset - AMD Radeon (TM) R9 390 Series
Memory Size - 8192 MB
Memory Type - GDDR5
Core Clock - 1015 MHz
Windows Version - Windows 10 (64 bit)
System Memory - 16 GB
CPU Type - Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz

Radeon Settings Version - 2016.1204.1136.20853
Driver Packaging Version - 16.50.2001-161204a-309270C
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1583
Direct3D® Version - 9.14.10.01235
OpenGL® Version - 6.14.10.13464
OpenCL™ Version - 21.19.384.0
AMD Mantle Version - 9.1.10.0165
AMD Mantle API Version - 102400
AMD Audio Driver Version - 10.0.1.0
Vulkan™ Driver Version - 1.4.1
Vulkan™ API Version - 1.0.30

Hardware info tab
Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - AMD Radeon (TM) R9 390 Series
Device ID - 67B1
Vendor ID - 1002
SubSystem ID - 9390
SubSystem Vendor ID - 1682
Revision ID - 80
Bus Type - PCI Express 3.0
Current Bus Settings - PCI Express 3.0 x16
BIOS Version - 015.049.000.000
BIOS Part Number - 113-GRENADA_PRO_C671_D5_8GB_HY_W81
BIOS Date - 2015/06/03 04:37
Memory Size - 8192 MB
Memory Type - GDDR5
Memory Clock - 1500 MHz
Core Clock - 1015 MHz
Total Memory Bandwidth - 384 GByte/s
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

lillysaturn · December 2016

Same for me.
I actually had some success with installing a older Driver but that lasted for about a week until this update.
My Windows 10 says your game works only on Windows 8 btw.
Raedon 16.6
Radeon Software Edition Crimson
AMD Raedon R9 380 Series
4096 MB
GDDR5
980Mhz
Windows 10 (64 bit)
8GB
AMD Athlon II X3 440 Processor.

I am open to any suggestions getting my game running again please?

I have nothing against ARC but it seems to be very much part of the problem.

kyle223cat · December 2016

My AMD card isn't being detected, either. The game is now running with the Intel HD Graphics card on my laptop. Funny thing is, it was working yesterday before the patch. I now know to always get a computer with an NVIDIA card instead of AMD.

bear989us · December 2016

I used my power of subscription to get a prompt answer from support....

Hello,

Thank you for contacting us. There is a known compatibility issue with the latest 16.9 and above Crimson drivers and our Cryptic games, where they are reporting either an out of date or incompatible hardware. Our engineers are looking into if this can be resolved on our end, but so far the only way to resolve this is to either ignore the message or roll back to a previous version of the Crimson drivers: http://support.amd.com/en-us/download/desktop/previous?os=Windows 10 - 64

Regards,
Tek
Senior Game Master
Perfect World Entertainment
http://support.arcgames.com/

So I'm guessing that the statement in the update that they fixed detection is false

Pretty much what I already knew... so apparently not fixed...

spotter5 · December 2016

Glad I came here first instead of updating my drivers!

angrytarg · December 2016

No surprise, same situation for me. But, as with a past thread about the issue, note that the message of STO telling you to update your drivers is completely meaningless. It doesn't do anything, you can just ignore it and move on and you don't have to change your drivers just because there is this message. This is not really a significant bug, although it'd be of course esthetically more pleasing to not have the warning message in the edge of the screen

lillysaturn · December 2016

bear989us wrote: »

I used my power of subscription to get a prompt answer from support....

Hello,

Thank you for contacting us. There is a known compatibility issue with the latest 16.9 and above Crimson drivers and our Cryptic games, where they are reporting either an out of date or incompatible hardware. Our engineers are looking into if this can be resolved on our end, but so far the only way to resolve this is to either ignore the message or roll back to a previous version of the Crimson drivers: http://support.amd.com/en-us/download/desktop/previous?os=Windows 10 - 64

Regards,
Tek
Senior Game Master
Perfect World Entertainment
http://support.arcgames.com/

So I'm guessing that the statement in the update that they fixed detection is false
Pretty much what I already knew... so apparently not fixed...

I had rolled back my drivers.
It seems like their update undid it.

drakomagi · December 2016

Same problem here, ever since the latest patch hit on the 15th. Sucks that you can't use the mouse to click the message away, and have to time your "Enter" keystroke to load the game up fully.

angrytarg · December 2016

@drakomagi Could you elaborate? The message doesn't do anything, you should not be affected by the game saying your drivers are outdated at all save a small white text in the main menu that however is not present in the game. Why do you have to time keystrokes?

crazyphil487 · December 2016

I'm getting a failed system spec popup while using the latest Crimson ReLive drivers. Is that that this thread is about?

angrytarg · December 2016

crazyphil487 wrote: »

I'm getting a failed system spec popup while using the latest Crimson ReLive drivers. Is that that this thread is about?

Partly, the other part ist the games' main menu tells you your drivers are outdated. On the pop-up you are receiving, check the box that memorizes your choice for a month and then click "use default settings" (not minimal) and it doesn't bother you again, unless cryptic hasn't ficed it in a month. Then just repeat.

There is no reason to change your drivers, the message is false.

drakomagi · December 2016

@angrytarg That is the pop-up box that I was referring to. I can't use my mouse to make the selection to check the box. I haven't tried going through windowed mode to see if that grants me access to check the box.

drakomagi · December 2016

Okay, I managed to do it while the game was in windowed mode during load up. Although, it was a bit tricky since I could not see the mouse cursor.

bear989us · December 2016

Yeah I have an invisible mouse cursor on that window also... timing and your power of prediction are necessary, lol.... especially for the little tick box.

lillysaturn · December 2016

angrytarg wrote: »

crazyphil487 wrote: »

I'm getting a failed system spec popup while using the latest Crimson ReLive drivers. Is that that this thread is about?

Partly, the other part ist the games' main menu tells you your drivers are outdated. On the pop-up you are receiving, check the box that memorizes your choice for a month and then click "use default settings" (not minimal) and it doesn't bother you again, unless cryptic hasn't ficed it in a month. Then just repeat.

There is no reason to change your drivers, the message is false.

The problem is that I also get a exe. fail.
Game dosen't bother starting. I get the login/loading screen. I get the popup about my settings and then it just vanishes. I tried the Arc Launcher. I tried the Steam Launcher and I tried the direct Launcher ( the one without middlemen.)
Nothinh helps.

angrytarg · December 2016

lillysaturn wrote: »

The problem is that I also get a exe. fail.
Game dosen't bother starting. I get the login/loading screen. I get the popup about my settings and then it just vanishes. I tried the Arc Launcher. I tried the Steam Launcher and I tried the direct Launcher ( the one without middlemen.)
Nothinh helps.

There's no reason to try ARC or Steam when the launcher fails as both just start the same launcher on their own. Using ARC or Steam comes with no benefits in regards to STO. But that's weird, I haven't heard the game crashing because of the driver bug. Did you try to validate all files?

lillysaturn · December 2016

Yes. Steam says there are two missing files. It orders them.I get them supposedly. It starts loading and then I get this: Unable to start game client: Windows error code 0 (While attempting to format, received error code 15100.)
I am running Win 10.
That says the Arc Launcher is badly installed and suggests I get "a better one" or wait until the Issue is resolved.
Compatibility check said it should run under Win 8. Didn't work either. (*I have not done a comarability check since the last patch.)

angrytarg · December 2016

When you start the startrekonline.exe (no ARC or Steam), click the options and set "safe mode" and "force verify" and see if this works. As a third option, do you use TeamViewer? If not you can just ignore this, but if you do close it before you start STO. Something in teamViewer is interfering with the launcher or at least it used to.

lillysaturn · December 2016

Ok trying that.
Edit: Not working.

marcoramius2 · December 2016

I discovered when I rolled back to driver version 16.9.1, everything works fine. I believe that's a Sept. or Oct. driver version.

coolheadal · December 2016

AMD APU driver with a complete new Windows 10 Build and STO crashing a lot more. Than ever.. I hope you can fix the issue.

jcsww · December 2016

It's amazing that even after 5 years, Cryptic/PWE still don't know the basics about graphics drivers.

jcsww · December 2016

New driver today for AMD cards, which you can get here. It doesn't solve the detection issue, but it is the latest driver.

adorkabledori · January 2017

Same issue here. Installed today a RX 470, used the most recent drivers and beta drivers and getting the message that the drivers are out to date. Although the game works, my assumption is that it lacks performance due to this fact. All benches and tests I have ran prior starting up this game do give me a boost of 30 to 50 fps over my previous graphical card GTX 760. Except STO.

adorkabledori · January 2017

Reinstalled the game and now the game client is crashing. Managed to fix it by reverting to Driver 16.7.3. But this is far from a good solution, coz it's denying me performance "boost" in other games from the recent driver.

lexxie1983 · April 2017

[redacted]

gagocash · April 2017

Try deleting the Gameprefs.Pref and Fxprefs.Pref located in C:\Program Files (x86)\Star Trek Online_en\Star Trek Online\Live\localdata and delete the shader cache in C:\Program Files (x86)\Star Trek Online_en\Star Trek Online\Live\cache and then restart the computer.

AMD driver still not being detected

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