PC: Unable to move ability from power list to tray

malarks · November 2016

I recently picked up a 23c Photon Grenade Launcher Kit Module, off of the exchange. When I went to move the skill from the power list to my skill tray there was no success at all.

Lv60 AoY Engineer. I should meet all base requirements for the item.

I did try unequipping it, undocking, redocking and re-equipping it. As well as several other variations on that, as well as checking each morning when I log on.

Has anyone else had this problem? Is there a known fix to being "unable to move an ability from the power list to the tray"?

rndfluctuation · November 2016

This seems related to the Kit revamp, and still presents AFTER 3/11.
This is the STARTER 23c eng kit module.

I have this too - not from exchange but from starter upgraded kit of self. MK-XIII blue, NOT binding on equip to account/char.

Reported but did it not so well. Submitted in-game Holodeck bug report Item ticket ID #4,179,399. (was told to do so by support possibly as it was a secondary and later added issue)

roebotsixtyfive post on http://forum.arcgames.com/startrekonline/discussion/comment/13103709/#Comment_13103709
did a much better report than I could, though it's on TRIBBLE's notes of 9th of November. (probably same version now on Holodeck)

23c Photon Grenade Launcher Kit Module
SELF OWNED and upgraded to Mk-XIII blue
NON binding on equip and NON binding to account on equip
Can equip, status doesn't changes on the binding regard, seeing on hotbar and as a module, can see info but
Can't hotbar hence can't use.
The matching starter kit frame was blackened and now consumes a bank slot (reported that issue after the 3/11, it's known)
Module was removed from the Kit frame by me PRIOR to kit revamp, and (so) wasn't lost.

Short info on my own case which is similar to the poster's:

Fed
AoY/ToS
Patch-E@rndflactuation
Andorian
Engineer
Level 60

Holodeck

23c Photon Grenade Launcher Kit Module (self owned, blue MK-XIII non bound non binding, can not be hotbarred / slotted, unusable)
23c STARTER eng kit module issue after kit revamp after 3/11

Holodeck bug report Item ticket ID (report bug issue in-game ITEMS option) #4,179,399 (though my report was not accurate by accident)

Edited to clarify that, while the bug appeared on 25/10/after kit revamp, and was not solved in 3/11 (and up to now), it is a different phenomenon than the kit frame bug issue after 3/11 (though the cause may or may not be related)

rndfluctuation · November 2016

I'd personally advice to not buy this item from exchange BTW* - I don't know when it will be fixed (and if it meant to be usable on other chars etc esp. non AoY or transferable let alone outside the account), and those who sell that item probably know it isn't working.

Now you and us do. (Despite that I didn't buy this from exchange I think it's important to note this item's current non working state.)

Edit: *Unless maybe you gamble on that to be fixed soon and you being able to use it

strathkin · November 2016

Question for you malarks: I saw someone explain a similar problem having been unable to select abilities from his Power List to his Power Tray for kit modules correctly equipped. In his case we suspect it had to do with his actual Kit not being shown as available &/or being unable to equip a new Engineering Kit, Science Kit, or Tactical Kit for example.

Someone else reported a Intel Kit previously equiped and purchased from the DIL STORE (after achieving the 13 specialization in Intel Spec which they now had 14) but when they tried to equip the item like you "Should meet all base requirements for the item." although it sounds like you had had item slotted, just unable to load the item into your power tray, or at least initially...

Is your Kit showing up fine, and modules your trying to slot?

rndfluctuation · November 2016

I speak here on starter version of the 23c eng kit, if there is another and you meant it, disregard. But I comment as I have the issue.
I can use my 23c science MK-XIV UR BTW, including hotbar. I can't do so on my Eng AoY for its Mk-XIII rare (just to clarify)

BOTH kits show as available, equipable, shown on hotbar menu (and available kit modules before equip), only the 23c eng one could not be slotted in hotbar. The 23c sci could.

Since I know 1st hand the issue I comment: I see the kit everywhere it needs, including kit menu and hotbar menu. It IS equippable. Just can't drag and drop (my eng 23c starter kit module) to hotbar, it won't auto appear in hotbar too. Which makes it unusable for now.
Note that I unequipped mortar to be able to equip it, but once done, there is no problem in equipping or SEEING it in any menu.

Screenshot can not show this being unable to drag and drop sadly in a way I am aware of, but this may be recreated possibly. (A brave tester may try for example to upgrade 23c starter above V / at blue maybe, no idea if it will help the tester though, and testing risks the kit off course)
Behavior might change though by kit level/quality (or binding status, if such changes), this I don't know.

For my AoY char affected by this issue, the (non starter) kit frame showing up fine, along with all the kit modules I try to slot / hotbar.

malarks · November 2016

strathkin wrote: »

Question for you malarks: I saw someone explain a similar problem having been unable to select abilities from his Power List to his Power Tray for kit modules correctly equipped. In his case we suspect it had to do with his actual Kit not being shown as available &/or being unable to equip a new Engineering Kit, Science Kit, or Tactical Kit for example.

Someone else reported a Intel Kit previously equiped and purchased from the DIL STORE (after achieving the 13 specialization in Intel Spec which they now had 14) but when they tried to equip the item like you "Should meet all base requirements for the item." although it sounds like you had had item slotted, just unable to load the item into your power tray, or at least initially...

Is your Kit showing up fine, and modules your trying to slot?

Everything else is working just fine. I am able to slot every other ability I have available in my build.
I was able to equip the KIT, but unable to SLOT THE ABILITY.
I have since purchased the Mortar from the reputation system and have been using that. I have not re-sold the offending kit, as I do not want to perpetuate this issue and force another to have to sort it out.

Could the devs not ban this item from hitting the exchange? Save others the trouble?

strathkin · November 2016

They did correct that issue quite promptly: In reference a few REP kit modules when created having a Bind on Equip trait. A few REP kit modules the day of the release had the wrong binding set which should have never allowed them to be sold on the exchange. I believe I purchased one the first day not realizing what it was, thinking I hadn't seen this new lockbox kit until I realized what occurred.

malarks · November 2016

What?

malarks · November 2016

Okay, let's try a recap, as folks seem confused.

~Initially, I had purchased a 23c Photon Grenade Launcher kit, off of the exchange. I am able to EQUIP THE KIT, but unable to EQUIP THE ASSOCIATED ABILITY.
~ I tried many combinations of removing kits, rearranging kits, relogging and redocking to try and see if that fixed things.
~ I have since picked up another mortar launcher from the Delta Rep http://sto.gamepedia.com/Engineering_Kit_Module_-_Neutronic_Mortar and it is working fine.

strathkin · November 2016

First I have to appologize... I'm not familar with 23c kit modules having been made available? I know my 23c bridge officer's like Tarsi having been trained in 1 23c ability at different ranks, it's possible one of the 23c tactical captain's had a 23c kit module they upgraded that was not bound to character... <ponder>

Part of my confusion is when you mentioned a Neutronic Mortar <a REP kit module for engineers> yet your trying to equip a skill (when you say kit I presume you mean module) which available to Tactical Officers exclusively?

I know Fleet Engineering kit's offer some modifers like Battle Strategies or Sonic Pulse (normally abilities for other professions); however, Photon Grenade I/II/III (23c.) is generally only available to TAC. My only suggestion for you is try using your account bank and try slotting this module on a Tactical officer and see if that gives better results?

Mean while I suggest you check your in game mail.

malarks · November 2016

Thank you for the modules, that was kind of you. I can return the Sabotage, as I already have one, if you like.

Some screenshots of the offending kit.
http://images.akamai.steamusercontent.com/ugc/110731718228620064/98C7125FD358890844BEEC8B7A94CEDB03801E1D/
Offending Kit in question. Plainly listed as an Engineering Kit. I should meet all requirements.
http://images.akamai.steamusercontent.com/ugc/110731718228620878/68BDF7B3B7AAAE3E1F16627427EE51D818AD9BEF/
The offending Kit equipped on my character.
http://images.akamai.steamusercontent.com/ugc/110731718228622427/69F49E872397E6F2FE403906D6D05D9B7FD7ECD8/
The offending ability listed in the power list. Unable to move it to the tray.

I do not have a Tac character to try it on, sorry.

*shrugs*

strathkin · November 2016

Your an AoY character & that it is an Engineering kit. I wish they selected a name distinguishable from the Tactical like Photon Mortar which it is.

Your Neutronic Mortor does very similar damage, yet has a higher quality of EPIC instead of Ultra. You're also only able to slot 1 mortar kit module at a time, the primary difference is the graphic effects, so I'd suggest you place in your bank and give them the time to resolve the issue.

I did purchase a Ultra Rare one and confirmed it shows in the Power List, yet is unable to be slotted to Power Tray.

malarks · November 2016

I had submitted a ticket, but the response was less than promising.

I will likely end up using the Neutronic Mortar, as the additional effects are pretty shiny. Adding the DOff for spawning another Mortar launcher spawns in a 'regular' mortar, so it ends up being a nice staccato of arty fire. I also have the "Bombardier" trait, for bonus dmg and KB. Pretty much the reason I started down this path of farting around with launchers.

I will not be re-listing the 23c launcher, because yeah, I have no intentions of foisting this problem upon another.

rndfluctuation · November 2016

Trying to remove some of the confusion myself

Relating here to both this bug in general and my own experience with the bug too, with two last side comments though too.

1. I have (and had) the issue, it's since the kit revamp time but it's not the same as equipping kit frame issue/kit frame disabling a slot issue. It is a bug since the artifact patch, since kit revamp, yes, but it's A DIFFERENT ISSUE.
When I said kit revamp issue I meant it's an issue caused by the kit revamp change. (I didn't mean to say it's the same issue as the disabled kit frame/slot)

2. Due to the above, while trying to discuss the kit frame bug issue with support I was told by them to report this different issue in-game, and so I did, in Holodeck -> bug report -> Item (ID #4,179,399)

However I could not do it well; wasn't accurate by accident (hence clarified in THIS topic and linked to other one's comment on this regard), couldn't chose screenshots to upload, couldn't make a reference to a bug report/ticket, couldn't see other bug reports/tickets, couldn't successfully search for known issues/current bug reports, and can't see my own report (I was warned ahead I won't be able to see/edit the report and that no personal response will be made for it though)

3. That saying, the submitted in-game Holodeck bug report Item ticket ID #4,179,399 was sent and maybe one can see it still.
I did give in this topic all the info I could, though I can't link to the report, as I have the SAME issue as the OP.

A nice report by roebotsixtyfive on this subject can be found on http://forum.arcgames.com/startrekonline/discussion/comment/13103709/#Comment_13103709 despite this being Tribble patch notes of 9th of Nov, it's the SAME issue we have no on Holodeck (still). Note that I meant you to see a specific post by roebotsixtyfive there, not the release notes itself.

4. This (AoY level 60 Eng) char which is affected by the bug, is not having a frame kit slot limited (though it has a BANK slot disabled by its starter 23c standard issue eng kit frame). It could equip the rep kit (or any other), could see all kits in all applicable menus, (and specifically all equipped kits under the hotbar menu) and had no known issue with exchange. It "just" can't drag and drop from hotbar menu to the hotbar itself, hence can't use that (upgraded) starter kit module.

(It did have a one turret limitation but this is an intended behavior, not a bug, and before testing this I made sure I had no other mortar (for example) equipped - for testing purposes only)

5. Like the OP with the bug, I don't sell the item in exchange as well, this sounds unfair to me too.

P.S.
I am using Neutronic Mortar now too on that char until I find something better. Note that, once this bug will be hopefully fixed, you will have to chose one of those in case you want to use any. (both are under the same limitation of one mortar/turret)

arionisa · December 2016

I have an AOY Engineer, been using the 23C photonic moratar since day one with no trouble. Upgraded it to MK XIV today, re-equipped, and just like the OP, can now no longer move the ability to my tray to use it.

I did notice something quite interesting though. The kit is now MK XIV VR but when I pull up my abilities to drag it to tray it is showing as only a MK IV ......

Although I am going to eventually swap it for a MK XIII Neutronic once I have it available, the fact that that is a long ways off, I can no longer use it and worst of all, I used a LOT of upgrades to get it to MK XIV, expensive upgrades that are now gone.

PC: Unable to move ability from power list to tray

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