Game works for 1 minute then black screen but keeps running.

yahoo1 · October 2016

I log in for around one minute and can run around and do everything in the game, then the screen goes black and I can hear the music and sound.It always happens every time I attempt to log in.Walk around in Earth Spacedock and blackscreen after one minute and the game is running, only I can't see anything.I look in task manager and the game is still running.This problem only started after the new graphics update.

donowick · October 2016

I have the same problem. I can play just fine but the screen goes black and then crashes. I even verified file several times it keeps happening.

huskerba · October 2016

Same problem here...game just go on black screen after 1 min or 5 min (crash graphic drivers) but all behind works fine, sound of opening invetory, music just no graphic. Sometimes crash game.
Sefe mode ... same issue.
All graphic setings on minimal...i try all configuration .... same issue.
Few times verify all files in game...only i dont reinstall game so far.
Before K-13 update no problems at all, game stabile.

Dell Latitude e6510
Report Date: 10/30/2016
Report Time[hr:mm:ss]: 20:39:53
Driver Version: 8.15.10.2993
Operating System: Windows 7 Service Pack 1(6.1.7601)
Default Language: Croatian (Croatia)
DirectX* Version: 10.1
Physical Memory: 3957 MB
Minimum Graphics Memory: 32 MB
Maximum Graphics Memory: 1696 MB
Graphics Memory in Use: 431 MB
Processor: Intel64 Family 6 Model 37 Stepping 5
Processor Speed: 2527 MHz
Vendor ID: 8086
Device ID: 0046
Device Revision: 02

* Accelerator Information *

Accelerator in Use: Intel(R) HD Graphics
Video BIOS: 2120.28
Current Graphics Mode: 1920 by 1080

pls fix this problems and best regrads

ps
even got corupted classpnp.sys file, due crashing drivers ...when something go bad ..."murphys law"

yahoo1 · November 2016

Yeah eventually mine started crashing too.

alexandraraimark · November 2016

Mine's similar, but it pretty much kicks off right as my character goes from the login screen to whatever environment they were in last, even if I choose "safe" login.

sorvikcorsair · November 2016

Same, anyone have a solution for this?

bluejacket2 · November 2016

I have the same issue and Cryptic has not given me a working solution yet.

yahoo1 · November 2016

Mine is happening on a laptop, is anyone getting the problem on a desktop?

spacecowboy · November 2016

Same problem for me. Why isn`t Arc responding with some suggestionsÉ

I had the idea of perhaps being able to revert the changes or disable the K13 patch that caused the problem to begin with.

snowwolf · November 2016

I am going to assume you're all playing on Intel HD cards?

On my desktop STO runs fine. I also have a modern laptop with a i5 and Intel HD 5500 graphics. That struggled to start STO and had a problem similar to yours.

What I did:

Start the game in safe mode, and then set the settings under Display, Video card to use "Direct 3D 9" Also Directx 9 instead of 11. Also change all the graphics settings to low, change to fullscreen and your native (desktop) resolution.

Restart the game, worked for me.

---

If this does not work, you could try going to your game folder.

For example:

C:\Program Files (x86)\Steam\steamapps\common\Star Trek Online\Star Trek Online\Live\localdata

And in that localdata folder you will find two files "Fxprefs.Pref" and "Gameprefs.Pref"

Delete those two and restart the game, again. Start the game in safe mode. These two files contain all the settings for STO. When you delete them the game will revert to default. As if you just re-installed the game.

Start it if in safe mode.

Warning: Deleting these two files will delete all your ingame settings, such as audio settings, visual settings and general game settings such as "auto hails" and stuff. It will NOT delete account bind settings such as HUD placement and keybinds.

spiritwalker1969 · November 2016

snowwolf#0563 wrote: »

I am going to assume you're all playing on Intel HD cards?

On my desktop STO runs fine. I also have a modern laptop with a i5 and Intel HD 5500 graphics. That struggled to start STO and had a problem similar to yours.

What I did:

Start the game in safe mode, and then set the settings under Display, Video card to use "Direct 3D 9" Also Directx 9 instead of 11. Also change all the graphics settings to low, change to fullscreen and your native (desktop) resolution.

Restart the game, worked for me.

---

If this does not work, you could try going to your game folder.

For example:

C:\Program Files (x86)\Steam\steamapps\common\Star Trek Online\Star Trek Online\Live\localdata

And in that localdata folder you will find two files "Fxprefs.Pref" and "Gameprefs.Pref"

Delete those two and restart the game, again. Start the game in safe mode. These two files contain all the settings for STO. When you delete them the game will revert to default. As if you just re-installed the game.

Start it if in safe mode.

Warning: Deleting these two files will delete all your ingame settings, such as audio settings, visual settings and general game settings such as "auto hails" and stuff. It will NOT delete account bind settings such as HUD placement and keybinds.

you can also add the following command line on the options tab of the launcher -d3d11enable 0 -d3d9

to do this open the launcher, choose options from the tabs/options topright of window, scroll to bottom and copy/paste the above command into the cli box. This will ensure that the launcher starts the game under dx9 every time you launch.

dragonhef01 · November 2016

Why aren't you guys using DirectX9Ex? I've had a lot more success(W7 & W10AP). Then, that second half of the command line should read -d3d9Ex. Also had the same problems, shut off reflections(main problem), lighting, lens flare, and bloom. Enable all cores/threads on your chip and optimize all GPUs(Intel HD, Nvidia, Radion). My post on this stuff is in this section somewhere...

zulinn · November 2016

Just started trying to get back in game with the release of T6 Assault Cruisers, and some of these descriptions sound similar to an issue I'm having. I can get to character select screen, but depending on what I do from there (details to follow), I get black screen and crash.

As far as I can tell, it may have something to do with a Federation graphical asset (possibly ship-related). After the first couple times crashing out of my main (who had been on ESD and kinda worked a bit, though much more poorly near the shipyards), I tried playing on KDF and Romulan characters, which worked just fine. The only issues I had on those factions began when I took a Fed-aligned Rom to ESD, at which point I started having the same kind of issues as my main. I managed to escape Sol with both this Romulan and--after a couple reloads--my main, after which, in sector space, even my main worked fine. That is until I arrived outside DS9 (still in sector), and crashed again in the same manner.

The locality of these events suggest to me a Federation ship-asset graphical issue, as it would account for all the trouble spots I've experienced--inside ESD (Ship X on display in the shipyard?), outside ESD (at some camera angles, perhaps in which I could see Ship X?), and sector space by DS9 (where a player with Ship X may have been parked). This is my best conclusion for my case to which I could arrive, given the limited data I've collected and my limited motivation to continue investigating.

Anyone else tried similar things? Are these crashes only on particular factions or in particular areas?

tm706 · November 2016

I'm still having this issue also. Running an Intel HD Graphics card, I've been able to mitigate it somewhat by rolling back to older drivers (found them on the intel page) It's only a temp fix though, as it seems Windows 10 auto updates and uninstalls them at some point .

soddicus · December 2016

After Dec 1 patch, running I5-4690K, EVGA1060 6g, 8g Ram, Win10/64 I get the the Cryptic loading screen, but after a moment it goes away to the desktop. If i check under task manager it shows its running as a background app, no video and no icon on taskbar.

lunaryx · December 2016

Having the same problem myself. Can't take my Fed chars to Q's wonderland to unlock the winter store. And also, this happens on both of my computers, one desktop with an Nvidia card and my laptop with an AMD. Such a pain.

kedrani · December 2016

Having a very similar problem. All I can do is the doff assignments, admiralty and R&D. Even that sometimes I can't do because the game crashes all the time. No message displayed. No warning. Cryptic Error Handler is not even activated. It just craps on a black screen. Then if I don't kill all Cryptic processes in Task Manager, it just keeps on crashing. If I do kill all Cryptic processes in Task Manager, then I can relaunch the game, but it's only a matter of minutes until it crashes again.

Game works for 1 minute then black screen but keeps running.

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