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Forums > Home› Support› PC Gameplay Bug Reports

Where are the text on the game?

havenswordhavensword Member Posts: 2 Arc User
in PC Gameplay Bug Reports
Since this last update, the game lost all text.
On the Character select list and in game (GUI, Options, etc). All text are gone.
There is a way to fix this?

Best Answer

  • freakiumfreakium Member Posts: 439 Arc User
    Answer ✓
    Here's a comprehensive list of fixes for those with no-text problems.

    ____

    In the options menu of the launcher, check the 'Safe Mode' option, press 'Save', and Engage. If you can see text after the game loads, you're all set. Exit the game and load the game up normally.

    ____

    Failing that, do the following:
    • Go to your "Star Trek Online\Live\Localdata" folder and open Gameprefs.Pref (in Notepad, Wordpad, or other word processor.)
    • Find the line: 
      PrefEntry GfxSettings.DeviceType Direct3D9
    • Edit the line so it now reads: 
      PrefEntry GfxSettings.DeviceType

    ____

    If this also doesn't work, then in your launcher, under the Command Line option, type in: 
    -d3d11enable 1
    into the box. Remember to hit the save button.

    ____

    If all of the above fails to work, then your last option is to run the game in DX9. However, you won't get the spiffy new lighting improvements.
    • Go to your "Star Trek Online\Live\Localdata" folder and open Gameprefs.Pref (in Notepad, Wordpad, or other word processor.)
    • Find the line: 
      PrefEntry GfxSettings.DeviceType Direct3D9
    • Edit the line so it now reads: 
      PrefEntry GfxSettings.DeviceType Direct3D11
    • On your launcher, go to Options and under the Command Line option, type 
      -d3d9enable 1
      into the box. Remember to hit the save button.

    I hope this fixes your no-text problems. Good luck!
    m12Pkoj.png

Answers

  • davevalentinedavevalentine Member Posts: 9 Arc User
    I am having the same issue.
  • murrayc70murrayc70 Member Posts: 4 Arc User
    Same with me as well. I've tried bringing up settings but changing anything is tricky what with no text. It is literally all gone, loading screen text and everything
  • murrayc70murrayc70 Member Posts: 4 Arc User
    Found a thread with a couple of workarounds here http://www.arcgames.com/en/forums/startrekonline/#/discussion/1223875/no-text-appears-on-any-ingame-button-for-artifacts-launch

    Quick summary, run the game in safe mode, log out then log back in with normal mode and it should be fine (Although I had to re-set the graphics as it bumped me down to 900X600
  • huijianhuijian Member Posts: 108 Arc User
    In the "display" options menu try using "DX11 yourvidcardname" or "auto" for the graphics card setting. Seems if your in DX9 mode your fonts vanish. You might have to load game in safe mode to find the setting.
    3GIYBa2.jpg?1
  • hunterkiller64hunterkiller64 Member Posts: 94 Arc User
    tried that and it didn't work ...
  • crypticspartan#0627 crypticspartan
    crypticspartan#0627
         Member Posts: 847 Cryptic Developer
    The team is looking at this.
  • hunterkiller64hunterkiller64 Member Posts: 94 Arc User
    crypticspartan#0627 wrote: »
    The team is looking at this.

    i know u guys r busy but i hope u find a fix soon
  • markb1975markb1975 Member Posts: 10 Arc User
    i have this issue as well.
  • thegreendragoon1thegreendragoon1 Member Posts: 1,872 Arc User
    edited October 2016
    A workaround for this is to start the game in safe mode once. It should reset your graphics and clear it up. You can find it in the options in the STO launcher.
  • havenswordhavensword Member Posts: 2 Arc User
    freakium wrote: »
    Here's a comprehensive list of fixes for those with no-text problems.

    ____

    In the options menu of the launcher, check the 'Safe Mode' option, press 'Save', and Engage. If you can see text after the game loads, you're all set. Exit the game and load the game up normally.

    ____

    Failing that, do the following:
    • Go to your "Star Trek Online\Live\Localdata" folder and open Gameprefs.Pref (in Notepad, Wordpad, or other word processor.)
    • Find the line: 
      PrefEntry GfxSettings.DeviceType Direct3D9
    • Edit the line so it now reads: 
      PrefEntry GfxSettings.DeviceType

    ____

    If this also doesn't work, then in your launcher, under the Command Line option, type in: 
    -d3d11enable 1
    into the box. Remember to hit the save button.

    ____

    If all of the above fails to work, then your last option is to run the game in DX9. However, you won't get the spiffy new lighting improvements.
    • Go to your "Star Trek Online\Live\Localdata" folder and open Gameprefs.Pref (in Notepad, Wordpad, or other word processor.)
    • Find the line: 
      PrefEntry GfxSettings.DeviceType Direct3D9
    • Edit the line so it now reads: 
      PrefEntry GfxSettings.DeviceType Direct3D11
    • On your launcher, go to Options and under the Command Line option, type 
      -d3d9enable 1
      into the box. Remember to hit the save button.

    I hope this fixes your no-text problems. Good luck!

    The last option worked for me: "*] On your launcher, go to Options and under the Command Line option, type 
    -d3d9enable 1
    into the box. Remember to hit the save button."
    Thank you
  • cdfdevilcdfdevil Member Posts: 1 Arc User
    I have this issue also.

    When I try to change the file 'Gameprefs.Pref' I am denied by permissions. I didn't want to try and override this incase something serious happened (gulp!).
    The other fixes did not work.

    ARRRRRRGHHHH!!

    Please help, crypticspartan!
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