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Forums > Home› Support› PC Gameplay Bug Reports

Risa not loading

richardlwhite1richardlwhite1 Member Posts: 25 Arc User
in PC Gameplay Bug Reports
I cannot log into my main character because risa will not even load!
Fleet Admiral Richard L White
USS Independence NX-91117-M
Shadow Raiders

Comments

  • saber1973asaber1973a Member Posts: 1,225 Arc User
    Yep - trying entering Risa - the game client freezes.
  • sgtfloydpepper#7911 sgtfloydpepper
    sgtfloydpepper#7911
         Member Posts: 1,111 Arc User
    edited June 2016
    Because the artifact hunt is messing up Risa.
    1xe027q.png
  • cristonic2cristonic2 Member Posts: 68 Arc User
    It is taking about five to ten full minutes to load onto Risa. Now, I understand Bugs, but this is Insane. I honestl;y could eat half my dinner and still come in to a load screen. Also, on a side note, My Talaxian has no lower body if I put her in a bikini. I wrote a bug report Lst Year and she still has the same issues. These are the little things that push me away...A Year has Passed and still having the same issues ? She has legs in a sirt, but no in a bikini.....on a good note, she at least has Feet now. :/
  • saber1973asaber1973a Member Posts: 1,225 Arc User
    edited June 2016
    It's not loading - game client freezes on loging to my character (already on Risa) and then the game just ends (no crashes - just ends).
    Now i'm trying "force verify" all files (from last patch most Times the game client crashed on exiting, maybe it damaged something)
    Anyone knows how to force safe login?
    ...
    Ok.. switched to DierctX 9 - and it worked!
    ...
    Nope... it loads, but it's still slow and Windows actually drops dialog "Application not responding...", but if i wait sometime, it loads in the end...
    Post edited by saber1973a on
  • silkaveragesilkaverage Member Posts: 19 Arc User
    same, third day in a row where i simply cannot beam down to risa, i can only assume it's an overcrowding issue or they need to replace the transporters on Risa...
  • lexxie1983lexxie1983 Member Posts: 80 Arc User
    edited June 2016
    saber1973a wrote: »
    It's not loading - game client freezes on loging to my character (already on Risa) and then the game just ends (no crashes - just ends).
    Now i'm trying "force verify" all files (from last patch most Times the game client crashed on exiting, maybe it damaged something)
    Anyone knows how to force safe login?
    ...
    Ok.. switched to DierctX 9 - and it worked!
    ...
    Nope... it loads, but it's still slow and Windows actually drops dialog "Application not responding...", but if i wait sometime, it loads in the end...

    Having the same dammed thing sins the start of the event. about to forget about risa and do the normal routine and thats it (until a fix is made).

    i can confirm that this is happening cause of that new bad designed mini-game. Sometimes when it loads it freezes for couple of seconds on beam in and i can see all those red lines all over the place.

    n8eym7c.jpg

    click for bigger image
  • iamynaughtiamynaught Member Posts: 1,285 Arc User
    I can get Risa to load, but it does take a while. Which makes logging in to do the events at the times they are happening problematic at best.

    The artifact hunt is just broken. The overlapping scan field visuals when I finally load into Risa causing an even longer delay before I can do anything just compounds the issue. The scan field needs to narrow once you get closer to the location of the artifact, but it can be completed as is, so I doubt they'll even bother with it anymore. And neither will I.

    Also, for the third year in a row, the Risian Explorer Outfit clips horribly with the character model. It looks more like the Khan outfit (with all its intentional tatters) than it did its first year. Doubt this will ever get fixed since it's been a known bug for, well, the last 3 years.

    I said it seemed like a really bad idea when the announcement was made about the AoY expansion launching during the summer event. With how poorly the event is starting out this year, the game may simply not be playable for days, if not more, once the expansion hits. Which is actually "normal" for when an expansion goes live, but having a limited time event running at the same time will just cause more trouble than *I* think it's worth.
    Hello. My name is iamynaught and I am an altaholic.

    Losing faith in humanity, one person at a time.
  • xoelloexoelloe Member Posts: 68 Arc User
    2 alts in 15 minutes. It is a joke. I couldn't finish Horga'hn Hunt with three. What the fxxxk is happening??
  • xoelloexoelloe Member Posts: 68 Arc User
    edited June 2016
    Well you can safely say that the scavenger hunt is a major fail.
  • saber1973asaber1973a Member Posts: 1,225 Arc User
    On DirectX 9 it does loads (for me) somewhat faster - between 0,5 and 2,5 minutes...
    So it's not tragic for me, but it is still aggravating...
    (sorry - English is my 3rd lang....)
  • xoelloexoelloe Member Posts: 68 Arc User
    saber1973a wrote: »
    On DirectX 9 it does loads (for me) somewhat faster - between 0,5 and 2,5 minutes...
    So it's not tragic for me, but it is still aggravating...
    (sorry - English is my 3rd lang....)

    Well, that IS tragic, if you want to go through Horga'hn Hunt with more than 1-2 alts. Also the amount of players who give up waiting after 1-2 minutes should be great. I don't think it is caused by the scavenger hunt overlay. Check the instances. HUGE amount of players online. Cryptic may have bitten more than they can swallow. Not a good prospect for the future.

  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    It's not consistently several minutes though. Sometimes it's more like 20 seconds.
    -=-=-=-=-=-=-=-
    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
  • steven74205steven74205 Member Posts: 56 Arc User
    markhawkman wrote: »
    It's not consistently several minutes though. Sometimes it's more like 20 seconds.

    Not for me, it's not. I've been upstairs for a bathroom break and it's still not loaded.
  • saber1973asaber1973a Member Posts: 1,225 Arc User
    edited June 2016
    The problem is - the whole game client just "freezes" on loading Risa....
    Darn - my client just crashed...
    Cryptic, i really hope you fix it fast enough for people to finish that ship project!
    P.S.:
    I copied my STO directory to my Laptop (for my coming holidays)... did you know that there is one file that is 5.7 Gb size ! :o
  • allyoftheforceallyoftheforce Member Posts: 736 Arc User
    edited June 2016
    I've tried 5 times and it does nothing but crash, gets to about 95% then CTD.
  • sgtfloydpepper#7911 sgtfloydpepper
    sgtfloydpepper#7911
         Member Posts: 1,111 Arc User
    Christ... taking upwards of 8 minutes to load Risa.
    1xe027q.png
  • saber1973asaber1973a Member Posts: 1,225 Arc User
    Just got another crash! :s

    I'm still thinking that the big file ( 5,6 Gb size ) is involved...
    I'm using Windows 7 32bit system with 4 Gb RAM
    How the heck the Devs expecting the system handling files bigger than accessible memory?
    Alright - it's obviously can be done but i bet it can NOT be good for performance and reliability...
    I can not even copy that file on external HD (i was copying whole installation directory to my laptop)
    because the disc filesystem could not handle it!

    Besides - whose idea was to have that big chunk of data in one file?
    If there is patching or repairing involved, it means we need to download whole 5,6 Gbytes of replecement file!
  • suzanna3suzanna3 Member Posts: 81 Arc User
    Summer event needs fixing plz Cryptic! People having problems either loading risa or switching instances, game crashes.

    singularity_zps539276de.jpg
  • euclidese8euclidese8 Member Posts: 47 Arc User
    the crashes i have are only on risa, especially when i have used the pinpoint of the emotes for the dancing contest. the loading of chars on risa can take 5 min sometimes an then the counter is at 90 %
    also when it crashes the counter is just above 90 % screen turns black for a sec and then the game is fully loaded
  • borgqueentwoborgqueentwo Member Posts: 2 Arc User
    i am having issues logging in to the game i have tried everything to do to get log in but it tells me the connection to the server has lost restarts i need help getting log back in thank you
  • crownvic2doorcrownvic2door Member Posts: 301 Arc User
    MAJOR Problems loading Risa, IF it doesn't crash (usually does) it takes at least 5 min to load, I have uninstalled Arc and STO and reinstalled and fully patched the game onto my SSD, usually it takes a couple seconds if that to load up STO and any map and the UI...its usually just about instantaneous....with full video settings.
    Operating System
    Windows 10 Pro 64-bit
    CPU
    AMD FX-6350 23 °C
    Vishera 32nm Technology
    RAM
    16.0GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
    Motherboard
    Gigabyte Technology Co. Ltd. 990FXA-UD3 (CPU 1) 33 °C
    Graphics
    LG TV (1920x1080@60Hz)
    2047MB NVIDIA GeForce GTX 760 (Gigabyte) 34 °C
    Storage
    931GB Western Digital WDC WD10EADS-00L5B1 (SATA) 35 °C
    1863GB Western Digital WDC WD20EARS-00MVWB0 (SATA) 32 °C
    111GB KINGSTON SV300S37A120G (SSD) 29 °C
    Optical Drives
    No optical disk drives detected
    Audio
    NVIDIA High Definition Audio
  • willber1701xxcccwillber1701xxccc Member Posts: 1 Arc User
    Risa is broken again. It took me 7 to 8 minutes to get logged in on my KDF Alt, and when I tried to switch to my Fed Engineer Alt, it got to 94% and the client went to "Not Responding" mutiple times and then went CTD after 5 minutes of waiting. My graphics renderer is set to DirectX 9 EX and STILL CTD's on Risa. This should've been extensivly tested internally to see if there is ANY major bugs with the new Scavenger Hunt mission, and also the load on Risa has been very large since the start of the event. This is ridiculous! :(
  • sgtfloydpepper#7911 sgtfloydpepper
    sgtfloydpepper#7911
         Member Posts: 1,111 Arc User
    I've taken to logging out in Risa space, otherwise it takes forever to log into my main character on Risa.
    1xe027q.png
  • UnknownUnknown
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  • meiyo24meiyo24 Member Posts: 40 Arc User
    saber1973a wrote: »
    The problem is - the whole game client just "freezes" on loading Risa....
    Darn - my client just crashed...
    Cryptic, i really hope you fix it fast enough for people to finish that ship project!
    P.S.:
    I copied my STO directory to my Laptop (for my coming holidays)... did you know that there is one file that is 5.7 Gb size ! :o

    you're not the only one crashing, i crash beaming into DS9 and now i crash when logging in WHILE in Risa System. if cryptic and PWE don't fix these problems they are going to lose players real fast, myself included
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