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Need help getting in contact with some sort of customer service.

lexusk19lexusk19 Member Posts: 1,415 Arc User
So there is a player in the game that targets me on the Risa map and has the ability to give me and anyone else a lag spike that disconnects us. I need help and cant find a place to get any. Anyone got a link?
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Comments

  • ashstorm1ashstorm1 Member Posts: 679 Arc User
    lexusk19 wrote: »
    So there is a player in the game that targets me on the Risa map and has the ability to give me and anyone else a lag spike that disconnects us. I need help and cant find a place to get any. Anyone got a link?

    It would help if you could clarify a bit what exactly happens : what is that player doing to lag you invalid / cause you to disconnect ?... without naming him, though.

    Also, you can report abuse in-game by right-clicking the player's name and sending an abuse report.
  • lexusk19lexusk19 Member Posts: 1,415 Arc User
    ashstorm1 wrote: »
    lexusk19 wrote: »
    So there is a player in the game that targets me on the Risa map and has the ability to give me and anyone else a lag spike that disconnects us. I need help and cant find a place to get any. Anyone got a link?

    It would help if you could clarify a bit what exactly happens : what is that player doing to lag you invalid / cause you to disconnect ?... without naming him, though.

    Also, you can report abuse in-game by right-clicking the player's name and sending an abuse report.

    She taunts us and then next thing we know, boom, lag spikes followed by DC. My Guess is she uses the DDoS thing. Not to familiar with it. But shes literally stalking me right now. Any time im in the same map as her she stalks me and gives me crash after crash. I have submitted tickets ingame, but nothing has happened.
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  • seaofsorrowsseaofsorrows Member Posts: 10,919 Arc User
    Outside of putting in a ticket, there is sadly little you can do.

    To be perfectly honest, you really have no recourse here except to leave the area and try and avoid the player. I know it's not a great answer, but it's the truth. Cryptic/PWE does not monitor in game behavior or enforce the code of conduct. It's one of the most unfortunate things about this game.
    Insert witty signature line here.
  • thegrandnagus1thegrandnagus1 Member Posts: 5,166 Arc User
    lexusk19 wrote: »
    ashstorm1 wrote: »
    lexusk19 wrote: »
    So there is a player in the game that targets me on the Risa map and has the ability to give me and anyone else a lag spike that disconnects us. I need help and cant find a place to get any. Anyone got a link?

    It would help if you could clarify a bit what exactly happens : what is that player doing to lag you invalid / cause you to disconnect ?... without naming him, though.

    Also, you can report abuse in-game by right-clicking the player's name and sending an abuse report.

    She taunts us and then next thing we know, boom, lag spikes followed by DC. My Guess is she uses the DDoS thing. Not to familiar with it. But shes literally stalking me right now. Any time im in the same map as her she stalks me and gives me crash after crash. I have submitted tickets ingame, but nothing has happened.

    I don't think you can DDOS a single player. DDOS attacks the servers as a whole, I believe.

    The-Grand-Nagus
    Join Date: Sep 2008

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  • lexusk19lexusk19 Member Posts: 1,415 Arc User
    Outside of putting in a ticket, there is sadly little you can do.

    To be perfectly honest, you really have no recourse here except to leave the area and try and avoid the player. I know it's not a great answer, but it's the truth. Cryptic/PWE does not monitor in game behavior or enforce the code of conduct. It's one of the most unfortunate things about this game.

    They have a hacker in their game that is Disconnecting people and making them log off. That means they are not having fun which equates to not spending money. They had better do something about it. Or else my days of being a whale for them are over.
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  • lexusk19lexusk19 Member Posts: 1,415 Arc User
    lexusk19 wrote: »
    ashstorm1 wrote: »
    lexusk19 wrote: »
    So there is a player in the game that targets me on the Risa map and has the ability to give me and anyone else a lag spike that disconnects us. I need help and cant find a place to get any. Anyone got a link?

    It would help if you could clarify a bit what exactly happens : what is that player doing to lag you invalid / cause you to disconnect ?... without naming him, though.

    Also, you can report abuse in-game by right-clicking the player's name and sending an abuse report.

    She taunts us and then next thing we know, boom, lag spikes followed by DC. My Guess is she uses the DDoS thing. Not to familiar with it. But shes literally stalking me right now. Any time im in the same map as her she stalks me and gives me crash after crash. I have submitted tickets ingame, but nothing has happened.

    I don't think you can DDOS a single player. DDOS attacks the servers as a whole, I believe.

    I dont know that world to well. All I know is that me and any friends on the same map as her all DC after she is done taunting us.

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  • puckerbrushpuckerbrush Member Posts: 117 Arc User
    The game as a whole is disconnecting everyone, and lagging like crazy. You can't target a single player through the game.
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    Please spay and neuter your Caitians
  • thegrandnagus1thegrandnagus1 Member Posts: 5,166 Arc User
    edited April 2016
    You can't target a single player through the game.

    That's not exactly true. As many people know, there are certain powers/devices that tend to cause lag. Note: this is a *development* problem that needs to be fixed. However, certain people *know* which powers/devices cause these issues, and can "target" other people by using those power/devices in proximity to their target. Especially if certain people get together and plan one of these "attacks" as a group. Certain people/groups have actually made something of an "art" out of this kind of behavior.

    The-Grand-Nagus
    Join Date: Sep 2008

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  • wisecasperwisecasper Member Posts: 176 Arc User
    If you think you are being targeted you can type /hide into the chat box to drop anonymous then you are not visible for anyone looking on the social menus. You can /unhide once you feel safe again.
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    @Wisecasper
    Non-faction Ship Bridge Collector and Junk Hauler with alt-itis

    Contact in-game to add your fleet to a casual, friendly Armada
  • fringecutleryfringecutlery Member Posts: 119 Arc User
    Risa is crashing constantly for me, so getting a disconnect isn't something unexpected. If it was a DDOS attack it would probably bring down the entire game and nobody would be able to log in.

    Is there some specific reason that makes you think this is something that's aimed towards you specifically?
  • wisecasperwisecasper Member Posts: 176 Arc User
    I assume proximity to the taunting
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    @Wisecasper
    Non-faction Ship Bridge Collector and Junk Hauler with alt-itis

    Contact in-game to add your fleet to a casual, friendly Armada
  • thekodanarmada#7342 thekodanarmada Member Posts: 1,631 Arc User
    Risa is a bad place in general. Best not go there.
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  • captaintroikacaptaintroika Member Posts: 210 Arc User
    Yeah, it's basically new droz, except the heat of the sun makes horrible smells come off of the ERPers.
  • fringecutleryfringecutlery Member Posts: 119 Arc User
    edited April 2016
    wisecasper wrote: »
    I assume proximity to the taunting
    A random person makes the taunting emote and the player gets a disconnect shortly thereafter.

    Having two events happen one after another doesn't mean one thing caused the other, especially not recently when Risa has been so unstable and prone to crashing.
  • lexusk19lexusk19 Member Posts: 1,415 Arc User
    wisecasper wrote: »
    I assume proximity to the taunting
    A random person makes the taunting emote and the player gets a disconnect shortly thereafter.

    Having two events happen one after another doesn't mean one thing caused the other, especially not recently when Risa has been so unstable and prone to crashing.
    Its not this one time. This has been happening for 2 weeks. For a few days I didnt see her around, then she returned and it started happening again.

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  • captaintroikacaptaintroika Member Posts: 210 Arc User
    I'm sorry, OP, but I don't think customer service can help you with psychic powers.
  • fringecutleryfringecutlery Member Posts: 119 Arc User
    edited April 2016
    lexusk19 wrote: »
    Its not this one time. This has been happening for 2 weeks. For a few days I didnt see her around, then she returned and it started happening again.
    The Risa crashes has happened for at least a couple of days now. If they just now showed up, I have a hard time seeing how they'd be responsible for it.

    EDIT: Either way. Reports you make in game will go to customer support, and I have no doubt that they'll help if they can.
  • thekodanarmada#7342 thekodanarmada Member Posts: 1,631 Arc User
    Also try this:

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  • lordsteve1lordsteve1 Member Posts: 3,492 Arc User
    Is it possible to have a macro to spam-invite/challenge someone so much it could lag them?
    No idea if that's possible at all and I think everyone is getting lag and DC's these days anyway.
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  • mneme0mneme0 Member Posts: 498 Arc User
    nabreeki wrote: »
    Yeah, despite nagus' best efforts to make a case for the OP, there's no way to simply look at someone and suddenly lag them out of the game.

    Unless the target is known to the attacker such that they were able to acquire their IP somehow, no. If you exchanged emails with someone, for example.

  • thegrandnagus1thegrandnagus1 Member Posts: 5,166 Arc User
    mneme0 wrote: »
    nabreeki wrote: »
    Yeah, despite nagus' best efforts to make a case for the OP, there's no way to simply look at someone and suddenly lag them out of the game.

    Unless the target is known to the attacker such that they were able to acquire their IP somehow, no. If you exchanged emails with someone, for example.

    Even if that happened, that would be an attack happening outside the game, not something inside.

    The-Grand-Nagus
    Join Date: Sep 2008

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