Graphic issue

mrtovey · February 2016

Graphics issue. Please help.

Morning all,

I have an issue I've bought a new high end gaming laptop for the move from Mac to windows. The specs are on the link below.

The error im getting is when I have every setting maxed out the game crashes before the charater select screen, but if I turn shadow to low its works fine, its a full gaming laptop so it should play high spec dose anyone with windows experience have any advice? I refuse to accept a full gaming laptop can't play with shadow on high. Thanks.

Rob.

https://www.pcspecialist.co.uk/computers-for-next-day-delivery/242/

colobvious · February 2016

Go to Options --> Display, and give me a run down on what the settings are on that page?

I'm going to use the SWAG method (Scientific Wild TRIBBLE Guess), and say you have anti-aliasing set to something besides 'none'. I have a computer that's crazy powerful. All my graphics (including shadow), are set to max. No problems, smooth gameplay.

One day I'll determine why my graphics stuff doesn't like anti-aliasing, but it sure doesn't... Might be the version of D3D, but I can't be bothered. Having too much fun in the game to worry about a silly little thing like AA.

Also, Windows Maximized seems to work much better than Fullscreen. I'm not sure why... AMD's can sometimes be nitpicky.

mrtovey · February 2016

Awesome... Soon as I get home tonight I'll check that setting and maybe the window maximised farther than full screen.

Will keep you up dated thanks for reply.

Rob

colobvious · February 2016

If that doesn't work, let me know what version of Windows you're running, and what your display/graphics settings are in-game, and we can go from there.

If you have a gaming machine, I'm sure we can get you in the game.

acvoelcker · February 2016

having the same issue. It keeps crashing, and forcing a reboot of my laptop.

mrtovey · February 2016

Sadly I have antialaising set to none so still dosnt load with shadow or lighting on high. My ingame handle is @mrtovey pop me a message colobvious

colobvious · February 2016

BUT, you were able to get in there to check... So that's part of the battle... I'm going to guess (since you still haven't told me) that you have Windows 10? What video card do you have?

somebob · February 2016

Make sure you're running STO under DirectX9. Cryptic's trio of games are very hit and miss with DX11. Some cards work great, others don't, and there's little reason why. Put it into DX9 just to play it safe.

colobvious · February 2016

Well, that's SOMETIMES a problem with Windows 10...

That's why I keep asking him what he's got.

mrtovey · February 2016

Sorry yeah running windows 10 and have geforce nivdia gtx 960m

I can play the game just have to have all the lighting and shadow off or low

mrtovey · February 2016

For the noob here what's the diff between DirectX9. And DX11

colobvious · February 2016

They're just different versions of DirectX...

OK, just to make sure, if you aren't 100% sure you have the Win10 driver (i.e. you upgraded from Windows 7), go HERE to download and install the most recent Win10 driver. (It's the GeForce website)

Once that's done, launch the game, and get into your display/graphics settings. Change your video card from 'Auto', and try out some of the other settings. D3D11 is more recent, but D3D9 is more stable in many situations. (I don't have a problem running D3D11, but many do).

Once you change that, click apply, and OK, you'll need to restart the game for the changes to take effect. When you restart, then try to add the shadow.

Let me know how this goes. With a video card like that, you should be able to have all the lighting and shadow you want once you get the settings and drivers right.

mrtovey · February 2016

Its a new windows 10 machine not an upgrade drivers are all up todate.

Update I've changed it to directx9 and now have lighting and shadow and every other setting turned to high so it was just directx11 it wasn't liking

colobvious · February 2016

Awesome

mrtovey · February 2016

Thanks for your help both. Is running is in x9 and x11 kinda the same? Am I losing anything by having it on x9?

spiritwalker1969 · February 2016

Check some of the other posts on graphics and also crash issues, iirc there is an issue which affects some users with Nvidia graphics which requires the driver to be rolled back to a previous version. Pretty sure the GTX9xx series cards were affected.

Graphic issue

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