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Forums > Home› Support› Graphical and Sound Issues

Crash game and graphics not finished

jeanluck4jeanluck4 Member Posts: 38 Arc User
edited January 2016 in Graphical and Sound Issues
Hello, since the new season I am having the same problems as each new season, which seem to be settled with time. So I think that these problems are already known, and it is unfortunate to repeat a request to each output of the season.
More clearly I have problems to crash game "cryptic error....cryptic error...cryptic error...." and often graphics not finished like this:

capture6-2-_imagesia-com_13c9n_large.PNG

capture4_imagesia-com_138e4_large.PNG

computer:
-MB Gibabytes A-P55-UD4
-Intel I5-750
-Nvidia GTX680
-Mem Gskill 1800 4G
-SSD Intel 520
-Win7-32
-connex fiber 100M

I note also that all my other games work fine, graphic problems on STO!!!

Thank you for your attention.
Post edited by jeanluck4 on

Comments

  • jeanluck4jeanluck4 Member Posts: 38 Arc User
    -> up <-

    problem still not fixed. :/
  • shadowwraith77shadowwraith77 Member Posts: 6,395 Arc User
    You got the same issue I have, the best I can say is when you see this, close and restart the client fresh again.

    This seems to be a constant problem for me as well, and the Voth ground BZ is one of the main culprits!
    tumblr_nq9ec3BSAy1qj6sk2o2_500_zpspkqw0mmk.gif


    Praetor of the -RTS- Romulan Tal Shiar fleet!

  • joe1001joe1001 Member Posts: 8 Arc User
    i can't even get in the game now it was fine a couple days ago but it tells me the display driver for windows 8 R crashed and recovered this sort of thing happened with Neverwinter crytic patches it or something now the game can't play right >.< i dont want to delete then reload this game because that isnt the problem
  • jam3s1701jam3s1701 Member Posts: 1,825 Arc User
    I have not had the issues as the op has but! by chance are you all running a AMD GPU card??​​
    JtaDmwW.png
  • joe1001joe1001 Member Posts: 8 Arc User
    im not i got intel HD graphic card I use a gateway laptop i havent had any issue till today
  • shadowwraith77shadowwraith77 Member Posts: 6,395 Arc User
    AMD processor, Nvidia chipset and GPU here!
    tumblr_nq9ec3BSAy1qj6sk2o2_500_zpspkqw0mmk.gif


    Praetor of the -RTS- Romulan Tal Shiar fleet!

  • jam3s1701jam3s1701 Member Posts: 1,825 Arc User
    Ok only reason I ask is that there is a known issue with amd gpu cards atm due to new driver software
    JtaDmwW.png
  • jam3s1701jam3s1701 Member Posts: 1,825 Arc User
    There was a fleet mate of mine who said nvidia last driver did cause issues but there is a update download for that have you all updated drivers etc?
    JtaDmwW.png
  • grimsokgrimsok Member Posts: 6 Arc User
    I Give up did the following new install of the game removed correct driver installed old driver in my case Amd 15.7 I have try a few other still same can play for few mins before it crashes.
  • shadowwraith77shadowwraith77 Member Posts: 6,395 Arc User
    jam3s1701 wrote: »
    There was a fleet mate of mine who said nvidia last driver did cause issues but there is a update download for that have you all updated drivers etc?

    Nvidia drivers make no difference for me in this matter, as even using the older drivers, it still crashes just as often, and still has the same visual loading problems in certain locations!
    tumblr_nq9ec3BSAy1qj6sk2o2_500_zpspkqw0mmk.gif


    Praetor of the -RTS- Romulan Tal Shiar fleet!

  • jeanluck4jeanluck4 Member Posts: 38 Arc User
    edited January 2016
    Problem still not fixed since three month !!!!!!!!

    graph-pb-5_imagesia-com_14nmh_large.PNG

    graph-pb-6_imagesia-com_14nmi_large.PNG

    Post edited by jeanluck4 on
  • jeanluck4jeanluck4 Member Posts: 38 Arc User
    up !

    Dindn't see anything about this problem in release note today, are you serious?
    No work = no money :)

    graph-pb-8_imagesia-com_14s3k_large.PNG


    graph-pb-9_imagesia-com_14s3j_large.PNG


    graph-pb-10_imagesia-com_14s3i_large.PNG
  • UnknownUnknown
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  • jeanluck4jeanluck4 Member Posts: 38 Arc User
    Up !
    Week's screens :*

    graph-pb-11_imagesia-com_14teb_large.PNG

    graph-pb-12_imagesia-com_14te9_large.PNG

    graph-pb-13_imagesia-com_14te8_large.PNG


    graph-pb-14_imagesia-com_14te7_large.PNG


    graph-pb-15_imagesia-com_14tea_large.PNG
  • jeanluck4jeanluck4 Member Posts: 38 Arc User
    Screen 22/01/2016
    After hard maintenance, good work Craptyc !!!!
    Latency is smaller but 1min before and 20s now for refresh screen, you worked but not enough.
    A question: are you paid for your work?
    Only because if i work like you, my boss kick me imediatly and i couldn't have money to drop in game. Apologize this !!!

    graph1_imagesia-com_14zid_large.PNG
  • adshadowadshadow Member Posts: 39 Arc User
    edited January 2016
    im having the same problems using a nvidia Gtx750 ti. constantly having random crash to the desktop sometimes i can be ingame for a few hours before it happens and sometimes it happens after 20mins. its starting to get really frustrating, wish they would fix the dam game. aint had any problems with the game before, apart from the past few weeks
  • spiritwalker1969spiritwalker1969 Member Posts: 406 Arc User
    edited January 2016
    GPU driver crashing and reseting might be due to an overheating issue - I had this constant for a few months (not particularly in STO) and cleaning the case fans and gpu fan/heat sink helped.

    For other issues -If possible try rolling back to previous gpu driver and see if problems still occur - on occasion new drivers introduce different methods of handling graphics calls (esp. when new OS etc are around) and it may be a conflict particular to a certain hardware combination where a procedure call your machine can't handle as graphics is being used resulting in incomplete data.

    EDIT - For the non-rendering issues, do you allow the on-demand patching to be active - when you enter a new area for the first time or start a brand new never played mission do you get a download speed showing on the loading screen? If so before launching the game, open the options tab on the launcher and remove the check from allow on-demand patching, this will force the game to download ALL files not just the essentials. The reason I ask is that you may be experiencing some packet loss which is preventing all the graphics being downloaded (I appreciate that you may have super-fast broadband but you are not plugged straight into the patch server and could be subject to issues somewhere on the route that can't be controlled by your ISP or Cryptic's ISP). Changing this setting might solve the issue or might not but it is worth trying.
    Post edited by spiritwalker1969 on
  • adshadowadshadow Member Posts: 39 Arc User
    spiritwalker1969 wrote: »
    GPU driver crashing and reseting might be due to an overheating issue - I had this constant for a few months (not particularly in STO) and cleaning the case fans and gpu fan/heat sink helped.

    For other issues -If possible try rolling back to previous gpu driver and see if problems still occur - on occasion new drivers introduce different methods of handling graphics calls (esp. when new OS etc are around) and it may be a conflict particular to a certain hardware combination where a procedure call your machine can't handle as graphics is being used resulting in incomplete data.

    EDIT - For the non-rendering issues, do you allow the on-demand patching to be active - when you enter a new area for the first time or start a brand new never played mission do you get a download speed showing on the loading screen? If so before launching the game, open the options tab on the launcher and remove the check from allow on-demand patching, this will force the game to download ALL files not just the essentials. The reason I ask is that you may be experiencing some packet loss which is preventing all the graphics being downloaded (I appreciate that you may have super-fast broadband but you are not plugged straight into the patch server and could be subject to issues somewhere on the route that can't be controlled by your ISP or Cryptic's ISP). Changing this setting might solve the issue or might not but it is worth trying.

    i no with myself that its a brand new graphics card, got it to replace my old 9800gt witch was getting ready to die on me. with the GTX 750 ti the temps don`t go above 30 degrees, but for some strange reason, sto trys to set everything to low with this card, on my old card 9800GT that was 3 times slower everything was set to medium, and i can run game like skyrim on ultra high, with the GTX 750 ti including a few other games with no crashes. plus being a pc tech helps esp if my pc is acting up i tend to noticed it straight away and as i said before it only started happening a few weeks ago after the server update
  • adshadowadshadow Member Posts: 39 Arc User
    gonna try a few different nvidia drivers out just incase the latest one for my os isn't certified wonder if thats part of the problem
  • adshadowadshadow Member Posts: 39 Arc User
    edited February 2016
    managed to get it sorted turns out there a problem with the nvidia Optimization that was causing the problems for me to fix it i opened up the nvidia control panel set the card to high performance then edited the system startup and disabled the nvidia control panel tested it out afterwards and no crashes so far in 2 hours fingers crossed :smile: lasted for 3 and a half hours then crash at least they dont seem to be as often
    Post edited by adshadow on
  • jeanluck4jeanluck4 Member Posts: 38 Arc User
    My video card drivers are correct, I even tested with old, nothing changes. Update on demand option is unchecked for a long time, nothing changes. I think as nothing changes with the work of Cryptic because all my games, EVE Online and many others work perfectly without lag and without crashes.

    I'm a fan of Star Trek and furious to see this game developed for so long time in such a bad state and I'm not alone, the forum is filled with topics on these problems, it's just a shame and i think i will leave for really.

    As well i still not seeing in today patch note an issue to resolve this.

    Screens of yesterday:

    graph100_imagesia-com_15ail_large.PNG

    graph101_imagesia-com_15aim_large.PNG

    graph102_imagesia-com_15ain_large.PNG

    server3_imagesia-com_15aio_large.PNG
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