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Forums > Home› Support› C-Store, ZEN, and Promotions

Code Redemption. "Input Valid Code"

zarmunchzarmunch Member Posts: 13 Arc User
in C-Store, ZEN, and Promotions
I just got an e-mail "Elite Rewards for Captains like you" I clicked on redeem now but when I put in the code it says "Input Valid Code" I can not be getting it wrong because I just copied and pasted it. I have even clicked on the code it's self same thing. I have also tried typing it manually. I just got it today.

Comments

  • akenomycesakenomyces Member Posts: 13 Arc User
    I was able to activate my code, but didn't get the rewards. Is there something we need to do in game as well?
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  • arquiliaqarquiliaq Member Posts: 1 Arc User
    Hello guys!
    I have just recieved an e-mail with a "FREE Andromeda Class Exploration Cruiser and enough XP to set your highest level character to 60!" to get through a redemption code. I clicked the "Redeem now" button and got to the arc site where I first had to sign in and then confirm my machine's identity, so they sent me that confirmation code and as I went, allready signed in to imput the redemption code manually and after a few attempts it still kept on saying: "Please input a valid code". Please HELP!
    P.S.:My main fed character is lvl 55 and I am a f2p player.
  • ludbert1986ludbert1986 Member Posts: 1 New User
    same problem here
  • molen#7916 molen
    molen#7916
         Member Posts: 55 Arc User
    Same problem.
  • ralphthesquidralphthesquid Member Posts: 1 New User
    Yep, happened to me as well.
  • irbloodyirbloody Member Posts: 2 Arc User
    edited September 2015
    Same here :(

    P.S. It seems that the address in arcgames.com/en/games/star-trek-online/guides is wrong - it points to: startrekonline.com/redeem which gives the Invalid Code error. Once I entered the code in arcgames.com/en/redeem it was accepted.
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