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Forums > Home› Support› C-Store, ZEN, and Promotions

Free ship code promotion - Unfair!

titanparadisetitanparadise Member Posts: 8 Arc User
in C-Store, ZEN, and Promotions
I've been playing for ages, and I'm very happy with Star Trek Online - but this latest promotion is a little unfair.

Why send it out only to those who haven't played in a while? You should be rewarding the players who stick around!

I'm a little sad that even though I'm a loyal player, I'm not being given the ship. It's a little insulting, actually.

Is there any plan to send out a code to the players who have been around for ages?

Comments

  • teknomage1701dteknomage1701d Member Posts: 3 Arc User
    edited August 2015
    Dont get too mad.. the codes dont work :-/ They sent two, because they screwed up the first set, and it still didnt work.
  • xwarewolfxxwarewolfx Member Posts: 5 Arc User
    My friend receive a code and he logged in for the Lohlunat Festival on Risa, did the Crystalline Catastrophe several days to get the shards he needed to get the event rep done, and played through Butterfly to get the sci console.

    So, he has been at least somewhat active and still got a code.
  • bobsled624bobsled624 Member Posts: 267 Bug Hunter
    I can honestly say, with 5 years customer service, that I deal with queries like this EVERY DAY.

    The promotion is not unfair, and nor is it nonsense as claimed in previous threads.

    With any business, or subscription-based product, the only people that you make money off, are those playing your game. If you have people in-game frequently, they are going to make purchases and avail of the services, even if infrequently.

    Now, the people that you are definitely not going to make money from, are lapsed players that have left the game and not logged in in years.

    So, this appeal to lapsed players, to come back and try the game since the huge changes in the last couple of years, makes a lot sense. And how would you get someone back to the game?! Well, simple. A tangible product. Like a ship, or 3,000 Zen. The offer/promotion is not “unfair” or “stupid” or “nonsense” as some players claim, but a legitimate marketing strategy that most every subscription based company uses to entice lapsed customers to use their service again.

    As for "not rewarding" existing players... well, we get bonus weekends, Crysatlline Catastrophe, and other things like special gear that lapse players will never get.

    Captain Mark Shranz | bIng 'aj Ro'Tal | erei'Riov Koval tr'Liun


    "Your fun is not wrong" -Jeremy Randal@borticuscryptic

    Proud Member of the Operational Support (Bug Hunter) Team
  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    Too bad it's a feddie ship, but the xp looks good. Absence does have it's rewards. Miss me ? :D
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
  • xwarewolfxxwarewolfx Member Posts: 5 Arc User
    Yes but when your "lapsed" players include someone that has done the FE Butterfly and the C. Catastrophe, yeah it is kind of screwed up.
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