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No Access to Event Store

jack24bau3rjack24bau3r Member Posts: 451 Arc User
On a recently made character (post summer event), I am unable to access the store functionality in the event tab under reputation. I realize that as a new character the winter and summer event stuff will likely be unavailable, however I want to claim the ships on it, and unfortunately its walled off from inside the event store.

plz fix

Comments

  • cidjackcidjack Member Posts: 2,017 Arc User
    The event tab says you have to unlock the store during the summer event via the "Welcome to Risa" mission. So it would not be a Bug, but more of requesting that new toons created between events have the ability to access the event store during this time.
    Armada: Multiplying fleet projects in need of dilithium by 13."
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  • jack24bau3rjack24bau3r Member Posts: 451 Arc User
    its a bug if i say its a bug
  • jack24bau3rjack24bau3r Member Posts: 451 Arc User
    bump pls fix
  • seriousdaveseriousdave Member Posts: 2,777 Arc User
    As cidjack said if you haven't done the store unlock mission you're out of luck. As for now it's WAI so you probably have to wait for the winter event to get the ships.
  • jack24bau3rjack24bau3r Member Posts: 451 Arc User
    It is definitely not working as intended, the ship reclaim tab is just gated behind something that has nothing to do with it. The whole premise of the ship reclaim tab was to credit your account with the grind not just certain characters, and atm my newest character cannot access what I have already earned due to a design flaw.

    plz fix
  • primar13primar13 Member Posts: 1,896 Bug Hunter
    edited July 2015
    It is definitely not working as intended, the ship reclaim tab is just gated behind something that has nothing to do with it. The whole premise of the ship reclaim tab was to credit your account with the grind not just certain characters, and atm my newest character cannot access what I have already earned due to a design flaw.

    plz fix

    NO! It is not a Bug, Just cause you say it is a Bug!

    The whole Premise of the Store (as I understand it from Salami's Post Quoted Below) was to Allow newly created characters access to ships released during Summer or Winter Events. This was to funciton similar to the previous discount system. It is Designed to function the following way.

    Character 1 Completes the 1000 Mark Project to Unlock This Years Ships (T76 Connie for Example)
    Character 2 DURING THE EVENT Unlocks the Event Store and Claims the Ship for Free.

    Now There is a Perk that by unlocking the Store, you get access to all previous ships, but the intended function was for the store to be unlocked during the event.

    We the Players have been asking that the Devs, Move that Store into the Standard Dilithium Store but have been unsuccessful as of yet.


    Salami's Original Post from the "Retiring Lohlonut Pearls Thread"
    There has been a lot of discussion, speculation, and general debate with the decision to adjust the way Summer Event ship currency is earned. This wasn’t a decision we came to lightly, but it was one that we needed to make to maintain the integrity of this event and these ships. I’m going to take a moment to give some history on these sorts of events, why we made this decision, and what we plan to do moving forward.

    Our seasonal events came to pass as a way to give you something fun to play that doesn’t fall strictly in line with our standard gameplay, while also giving out a rare and powerful reward for doing so. We decided, as most of you would, that the most desirable reward we could give out is a ship and a system was designed to give you access to that ship. Over a specific period of time you’re asked to log in and play a short mission for about 55% of that time in order to earn a near lock box quality ship. This ship was earned per character and each character on your account had to turn in the same amount of currency to earn the ship. The ship wasn’t only powerful, but was a status symbol for someone that was there when the event ran. After a couple of years of participating in this system the general feedback from the community was that this was too tedious and far too much of a commitment for people with multiple alts that wanted the ship. This led us to have some internal discussions and make a change.

    About a year ago we changed the system so that all you had to do was earn the ship on a single character on your account, and then every alt you had that could slot the ship project only had to turn in a single day’s worth of currency in order to get the ship. We were happy to make this change, and were even happier at how well it was received by the community. It meant everyone got their ships and didn’t have to get completely burned out on the daily mission to earn the currency. For a time, this was a great setup and both dev and player got what they wanted.

    Over the last couple of seasonal events we noticed a trend that was different than we had seen in the past. General participation on the event was dropping, but the number of ships being collected was staying the same. Somehow people were playing less and still earning the ships from these events; we started digging into the numbers to figure this out. We initially assumed people were using the Lobi bypass option to speed their way through the events, but after digging deeper into the numbers that wasn’t the case either. It turned out the change we made to make earning the ships more alt friendly had completely trivialized play of the events. Players could earn currency on all of their alts in one year, and then spend the currency from a single character every year to get the ship immediately. While some few players would then re-run the event on the character that spent their currency, the vast majority wouldn’t. Again, this meant participation was down while rewards were still earned at the same rate.

    I’ve written all of this to explain how we’ve gotten to where we are today, a new currency for every ship every year. This ensured that each year the players that participate in the event will earn the reward for that year, while still allowing alts to earn the ships after a single play of the event. We knew that shipping the alt friendly system as it was is our mistake, and we wanted to ensure that impacted players weren’t left with nothing. We created a variety of desirable rewards that would let players turn in their pearls and feel like they got something valuable or unique for them. While this satisfied me in the short term, after reading all of your feedback I want to take this a step further.

    We will be making every event ship you’ve ever earned and every event ship moving forward total account unlocks. As soon as one character on your account owns a ship, every single other character on your account that exists now or you will ever create will have immediate access to any event ship you’ve earned. There will be no need for your alts to play the event mission, no hoops to fly through other than picking up the ship from a store. Hopefully taking this extra step will address any lingering concerns you have with the overall change. Thanks for reading this far, and I look forward to seeing you on Risa soon!

    PS: I is not a Dev, just a player.
  • jack24bau3rjack24bau3r Member Posts: 451 Arc User
    "We will be making every event ship you’ve ever earned and every event ship moving forward total account unlocks. As soon as one character on your account owns a ship, every single other character on your account that exists now or you will ever create will have immediate access to any event ship you’ve earned. There will be no need for your alts to play the event mission, no hoops to fly through other than picking up the ship from a store."

    Nothing about that states that its dependent on when you create your character. Lets face it Cryptic simply messed up by not having the Ship Claiming tab of the event store independently unlocked from the winter and summer event portions. Ergo a bug. It says it straight up, every single other character on your account that exists now or that you will ever create will have IMMEDIATE ACCESS to any event ship you've ever earned. Guess what bro, I don't have immediate access to my already earned event ships.
  • monkeybone13monkeybone13 Member Posts: 4,640 Arc User
    edited July 2015
    "We will be making every event ship you’ve ever earned and every event ship moving forward total account unlocks. As soon as one character on your account owns a ship, every single other character on your account that exists now or you will ever create will have immediate access to any event ship you’ve earned. There will be no need for your alts to play the event mission, no hoops to fly through other than picking up the ship from a store."

    Nothing about that states that its dependent on when you create your character. Lets face it Cryptic simply messed up by not having the Ship Claiming tab of the event store independently unlocked from the winter and summer event portions. Ergo a bug. It says it straight up, every single other character on your account that exists now or that you will ever create will have IMMEDIATE ACCESS to any event ship you've ever earned. Guess what bro, I don't have immediate access to my already earned event ships.

    That right there. As was posted by a dev on the forums the event ships were suppose to be account-wide unlocks and he said nothing about needing the summer or winter items unlocked in the event reputation store first. In fact, he clearly said we would have "IMMEDIATE ACCESS" to our ships on all of our characters, which means there is nothing we should need to do first, such as unlocking summer/winter event items. And that was posted by @salamiinferno, the person in charge at Cryptic! http://www.arcgames.com/en/forums#/discussion/comment/12515229 (you may need to scroll down a few posts from the top of the page. stupid forums don't have a permalink option that can take you directly to posts instead of just the top of the page) He gave an explanation about making the event ships account-wide unlocks. What you quoted of his post was the very last paragraph.

    Hate to say "I told you so" Cryptic, but I warned about this almost 2 months ago. http://www.arcgames.com/en/forums#/discussion/1189887/event-ships-in-reputation-store-not-unlocked-account-wide Unfortunately my thread title might not have been worded good. Instead of reading my posts it seems players thought I meant that I couldn't claim event ships on other characters at all. That wasn't the case. I was warning ahead of time that unless you have the summer or winter event items in the event reputation store to actually unlock the store first, you can't claim any event ships you have unlocked on your account. And as is being pointed out, the head person at Cryptic clearly said we should have access to our ships for all current and future characters on our account and said nothing about needing to unlock the event reputation store first. That is why I reported it as a bug, and also why the OP thinks it's a bug.

    So based on an official statement by a dev, it seems this is actually not working as intended.
  • inferiorityinferiority Member Posts: 4,408 Arc User
    This 'feature' might work better if the Account Reward store tab was added to the Dilithium Reclaim store, where the warp cores and consoles end up.
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  • jam3s1701jam3s1701 Member Posts: 1,825 Arc User
    "We will be making every event ship you’ve ever earned and every event ship moving forward total account unlocks. As soon as one character on your account owns a ship, every single other character on your account that exists now or you will ever create will have immediate access to any event ship you’ve earned. There will be no need for your alts to play the event mission, no hoops to fly through other than picking up the ship from a store."

    Nothing about that states that its dependent on when you create your character. Lets face it Cryptic simply messed up by not having the Ship Claiming tab of the event store independently unlocked from the winter and summer event portions. Ergo a bug. It says it straight up, every single other character on your account that exists now or that you will ever create will have IMMEDIATE ACCESS to any event ship you've ever earned. Guess what bro, I don't have immediate access to my already earned event ships.

    glad you pointed that tidbit out as I was going to quote it in too as it was my understanding that we could make alts etc and use ships

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  • mobiusnp118mobiusnp118 Member Posts: 25 Arc User
    westmetals wrote: »
    "every single other character on your account that exists now or you will ever create will have immediate access to any event ship you've earned. There will be no need for your alts to play the event mission, no hoops to fly through other than picking up the ship from a store."

    What part about that is being taken to imply that the current situation is working as intended? It is clearly saying that any character ever created will have immediate access. Which means that access to the store (including unlocking it) needs to be 24/7/365.

    Sadly... I posted about this exact bug, under the title "potential design flaw", during the first week of the Summer Event and it was never addressed.
    In a nutshell, the "Account Reward Claim" tab needs to be moved to a more independent vendor like the dilithium store.

  • mobiusnp118mobiusnp118 Member Posts: 25 Arc User
    Bump! Shouldn't have to wait five months just to unlock a store, the project should be available given that you have that one pearl.
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  • m1k3y19m1k3y19 Member Posts: 3 Arc User
    Bump. Yeah, this is an issue for the new alt I started yesterday.
  • monkeybone13monkeybone13 Member Posts: 4,640 Arc User
    They could add a new category for reputation, or even a new tab at the top of the window, specifically for account reclaim items. This would allow players access to them without having to worry about waiting months to unlock the summer or winter event items to get the rep store unlocked.
  • mobiusnp118mobiusnp118 Member Posts: 25 Arc User
    westmetals wrote: »
    Bump! Shouldn't have to wait five months just to unlock a store, the project should be available given that you have that one pearl.

    It shouldn't even require that - this tab shouldn't be linked to the seasonal events at all.
    I agree. Seasonal events are seasonal, which make any child stores seasonal.
    PWE, what if your favorite provider locks you out because it's spring or fall?
    That's what this store is like.

  • mobiusnp118mobiusnp118 Member Posts: 25 Arc User
    Quoted from changelog:
    Known Issues:

    Some players are not able to reclaim the Breen Chel Grett and the Dyson Science Destroyer.
    Move the store to the Dilithium vendor and problem solved!
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