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Forums > Home› Support› PC Gameplay Bug Reports

STO characters stuck in Champions Online chat channel

eighrichteeighrichte Member Posts: 338 Arc User
edited August 2015 in PC Gameplay Bug Reports
Several days ago, I searched for "trade" in the chat interface and joined the channel that was found. It soon became apparent that I had not joined a Star Trek Online channel; the items people are offering to buy and sell are not STO items, and the channel name appears in my chat window selection list as:

[[UNTRANSLATED]ChatConfig_MessageType_Trade]

Example of an item for sale: wts [Constitution Enhancement 7]200g pm me plz

I've since been informed that this is a Champions Online channel.

I can't leave the channel. It appears in my list of special channels, but the "Leave" button has no effect other than to offer the confirmation dialog. Using the commands:

/channel_leave trade

...and:

/channel_leave [UNTRANSLATED]ChatConfig_MessageType_Trade

...has no effect. And the channel does not appear in the checkbox list for chat tabs, so I can't disable it, either. At present, my only option seems to be to put everyone who talks in the channel on my ignore list, which is a significant nuisance and feels kind of rude — especially if some of them also play STO!

Tried opening a support ticket, but was told they don't support the chat system. They suggested filing a bug report, but it doesn't seem like a bug, per se. Tried peer to peer support forum, but one suggestion is unworkable (I can't install CO and leave the channel from there because there's no CO Mac client) and the other hasn't panned out. Tried Twitter, but no response. I've tried finding an admin for the chat channel to remove me — but as I can't talk in the channel, can only direct message individual accounts, that's very slow going and I haven't had any luck.

I even grepped my config directory for references to channels in hopes that I could remove the channel from a join-on-login list, to no avail.

Anyone have any suggestions? Thanks!

Comments

  • lucho80lucho80 Member Posts: 6,600 Bug Hunter
    Welcome to one of the most well known and annoying bugs in STO. I got stuck in that one once. I'll give you the solution, but you won't like it. Download Champions Online and breeze through creating a toon (30 secs), get in game, delete channel, delete Champions Online. Sorry to say, that's the only solution.
  • eighrichteeighrichte Member Posts: 338 Arc User
    Unfortunately, that solution is not available to me. STO was finally released for the Mac a couple years ago, but Champions Online was not.
  • eighrichteeighrichte Member Posts: 338 Arc User
    Bumping in hopes an admin will see this and pass it on to someone who can do something. Obviously, the solution to a bug in the chat system cannot be that the end user has to buy a new computer (or buy a new operating system and an additional hard drive on which to install it). There's gotta be another way.
  • abystander0abystander0 Member Posts: 649 Arc User
    To leave that channel you need to log into Champions Online, and remove it there. It's the only way that I have found that works. If you don't have Champions Online, then you will need to install it, and open the client...once you are in the game, go ahead and leave the channel normally through the chat channel options.
  • freakiumfreakium Member Posts: 439 Arc User
    edited August 2015
    You may not have to leave it. Just open up the chat options and de-select it from the chat list.
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  • eighrichteeighrichte Member Posts: 338 Arc User
    Thanks for the responses, but:

    The channel is not listed in the chat tab options, so I can't deselect it.

    Installing Champions Online is not an option, as unlike STO, there is no Mac client.

    Currently, the only option I seem to have is to put everyone who talks in that channel on my ignore list, which is both really inconvenient and feels kind of mean. :/
  • abystander0abystander0 Member Posts: 649 Arc User
    Do you have access to a Windows PC? Or have a friend who does? Without the Champions client you are up a creek. Try asking support to see if they can remove that chat channel for you...A forlorn hope. Support for things like that is more miss than hit.
  • eighrichteeighrichte Member Posts: 338 Arc User
    I do not. And no, support says they don't provide any assistance for the chat system. (So who does then, I wonder?)
  • somebobsomebob Member Posts: 556 Arc User
    eighrichte wrote: »
    I do not. And no, support says they don't provide any assistance for the chat system. (So who does then, I wonder?)
    Nobody.

    The solution listed above is your ONLY solution. The ONLY fix is to install CO and remove yourself out of their Trade.

    Blame PWE/Cryptic on this bug. This came around a VERY long time ago when they put in a System Channel for Trade in STO and NW (or was it just NW...I dunno), and called it the exact same name as the player made Trade channel in CO. It basically broke everything and nobody cared about it then.​​
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  • eighrichteeighrichte Member Posts: 338 Arc User
    edited August 2015
    I guess I'm just stuck with putting hundreds of people on an ignore list, then :/ (Besides buying an external hard drive I don't otherwise need, and a copy of Windows I don't otherwise need, which isn't going to happen.)

    Thank you all for your replies.
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