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Forums > Home› Support› C-Store, ZEN, and Promotions

Stuck at Checkout Screen

nicholai1806nicholai1806 Member Posts: 30 Arc User
in C-Store, ZEN, and Promotions
Having issues purchasing zen through Arc...

If I go to charge > star trek: holodeck > select amount > choose payment method (cred card), and I get to the checkout screen, I click it, and it just gets stuck on a spinning wheel and nothing happens...so i'm think it must be trying to find my billing info to pay, but I usually enter this whenever I pay using this method anyways, I don't tell it to save anything...

So I go into my account settings > manage billing info (just to check) > and this just takes me back to the Charge page where I choose the amount I want to charge and the payment method! (which provides me with no further information) Great...

Anyone else having these issues? Had a really stressful day, and just want to spend some zen...It has always worked fine the way it was before, why change things again?!

Comments

  • rakhonarakhona Member Posts: 21 Arc User
    I'm having the exact same issue. I'd really like to spend some money, but PWE don't want it, it would seem!
  • nicholai1806nicholai1806 Member Posts: 30 Arc User
    rakhona wrote: »
    I'm having the exact same issue. I'd really like to spend some money, but PWE don't want it, it would seem!

    Thanks for confimring that it isn't just me.

    I know STLV15 has taken place over the last few days, but I wonder how long it will be until this is going to be sorted out?? I would prefer it if I could continue to use this method...I was hoping to buy some more keys for boxes for Lobi, as it is a Lobi sale weekend, but at this rate I won't be able to make use of this! This is quite frustrating, and as I said in my original post about having a stressful week, this isn't making it any better...

    Another interesting thing I noticed, when I attempted to purchase zen again today (again, failed) I caught a glimpse of this (managed to screenshot it when it flashed) Wtf?

    Qu6d6ob.jpg

  • giannicampanellagiannicampanella Member Posts: 424 Arc User
    Not quite sure if it's the same issue, but after entering my correct information, upon clicking 'Checkout', I briefly get a blank red box, but no error text in it, then I get knocked back to the payment screen again. No payment sent. It's irritating not being able to give you guys $.
    Greenbird
  • rakhonarakhona Member Posts: 21 Arc User
    Customer Support responded to my issue with useless suggestions that I clearly informed them I had already tried in my initial ticket.

    I'm disappointed and frustrated right now.
  • kthangkthang Member Posts: 172 Arc User
    Same here, guess I'll spend my cash somewhere else in the meantime then.
  • askari1shadowaskari1shadow Member Posts: 1 New User
    Same here :(
  • kthangkthang Member Posts: 172 Arc User
    Turns out it's the first option, VISA and all the others, that does not work. The Skrill-option and others do work. Still, odd.
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