Game Client Refuses To Launch

mrshadowphoenix · July 2015

After a long week of work, I was looking forward to some STO game time to relax. However, though I was able to load up the Arc browser and the launcher just fine, I was unable to get into game. When I hit Engage, it just takes me to my desktop.

I tried a couple times through Arc, then I went to the .exe and tried launching from that, and then tried closing Arc and launching from the .exe. Everytime, I was unable to get the client to actually launch. All that happens is that the launcher closes, as it is supposed to, when I hit Engage, but then the game client itself doesn't load. I watched my Processes list on my Task Manager as I do, and it only goes down when the launcher closes and nothing opens up for the client.

I know it isn't my computer as I was in-game easily last week. The only difference I can think of between then and now is 10.5 was patched into the game.

So far, one fleet mate has suggested reinstalling, but I can't think of anything that would cause this kind of error. So, any help would be appreciated.

excalibur354 · July 2015

I'm having a similar problem although I can't even get the launcher to open. I have just reinstalled my OS and decided to get back to sto after a few months downtime.

I downloaded arc, installed sto, clicked play and waited for the launcher window to open but it never did. I opened the Task Manager to see if it was working ad it shows "cryptic game launcher" in the background processes. I left it for a few hours to see if it would work and still nothing.
I get the same results when I try to run via steam.

My firewall etc. settings are all exactly the same as before I reinstalled OS and the game worked fine last time I played.

Any ideas?
Thanks!

chrisj72 · July 2015

Having the same issue. Sent an error report to Arc when the game crashed but I have not heard back as of yet.

mrshadowphoenix · July 2015

I know how, or vaguely remember how, to send a ticket in while in-game, but not clue how to do it out of game....aside from a thread like this.

mrshadowphoenix · July 2015

Last I was able to get into game, I was able to access the Redshirt shard....don't know if the removal of that from the launcher has anything to do with the current issues though.

darkknightucf · July 2015

Try going to the executable (.exe) and SHIFT + Right Click and run As Administrator (or an Admin account) and see if that helps.

mrshadowphoenix · July 2015

Aside from the fact I am on an admin account, I keep getting an error message when I try to run as an admin.....or even myself from that drop down list. Says 'logon failure' and something about 'user account restriction'.

mrshadowphoenix · July 2015

And given how, in a random test, I was able to get into Champions Online - the launcher closed and the client launched like it was supposed to when I hit play - and how CO and STO use basically the same launcher, seems more like they broke something in the launcher.

As it also uses the same launcher software, more or less, I'll try Neverwinter later, but I bet that's going to work as well.

darkknightucf · July 2015

How about this, and do this when you have nothing else to do for a few hrs

Make a copy of the executable and place it in a new folder. Uninstall and then delete the existing STO folder. Then go to the executable and launch it. It'll force a full download of the game.

Hope that works.

mrshadowphoenix · July 2015

As I thought, the Neverwinter client loads just fine after I hit play on the launcher. Going to check STO again and will try your suggestion if it doesn't work, Darkk.

mrshadowphoenix · July 2015

o_O Seriously!? I can connect to Tribble just fine. Its my connection to Holodeck that refuses to work.

javaman1969 · July 2015

Same thing happening to me right now, although the game was working just fine 24 hours ago.

capemike4 · July 2015

Similar issue, sort of....

After the most recent patch, the game reaches the 'Now Loading' screen( I go through the Arc launcher, and it's definitely not that) with the Iconian Invasion logo, then just sits there until it either errors out or I force-close it...; starting the game a second time causes no problems at all, oddly.... O_o;

alphaomega1500 · July 2015

This is just nuts. I has something like this going on yesterday and had to adjust my graphics setting in options to get STO to play right.

Now STO's gameclinet launcher is acting up.

Come on now PWE get you act together.

cmdrscarlet · July 2015

Please look at this thread: http://www.arcgames.com/en/forums#/discussion/1196987/sto-keeps-trying-to-force-me-to-use-directx-11-and-freezes-every-time

Hopefully today's patch fixes this.

mrshadowphoenix · August 2015

Just tried again, but was unable to get into Holodeck. The message about 'connecting to account server' showed up on the launcher after I clicked 'Engage', but, as it has been doing, nothing happened. Am about to try Tribble again after the 2GB patch I just did on it.

mrshadowphoenix · August 2015

Did I put this thread in the wrong section or something? I'm seeing similar topics, but they are over in a different area of tech support.

mrshadowphoenix · August 2015

Alright, after this new 2gb patch.....Holodeck still won't let me on.

mrshadowphoenix · August 2015

-_-

This is just great. Fed up with being unable to get on Holodeck ever since 10.5 went live but having no issues with Tribble, I randomly decided to try a fresh reinstall of STO. After removing the folder this morning and setting it to reinstall from scratch, I come home to find I can now get onto Holodeck again.

Game Client Refuses To Launch

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