test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› C-Store, ZEN, and Promotions

Sorry, we cannot complete your payment at this time

mattjohnsonvamattjohnsonva Member Posts: 4,974 Arc User
edited April 2015 in C-Store, ZEN, and Promotions
No matter which card I use, I can't buy Zen. No issues with any other online store. Anyone else seeing this?
Post edited by Unknown User on

Comments

  • chalpenchalpen Member Posts: 2,207 Arc User
    edited April 2015
    Are you kdf? Because if you are, cryptic doesn't want your money
    Should I start posting again after all this time?
  • UnknownUnknown
    edited April 2015
    This content has been removed.
  • voivodjevoivodje Member Posts: 436 Arc User
    edited April 2015
    http://sto-forum.perfectworld.com/showthread.php?t=1250991

    Please do respect the rules...

    Thank you.
  • coupaholiccoupaholic Member Posts: 2,188 Arc User
    edited April 2015
    Curious...the payment system has become sentient and has developed a guilty conscience...

    ;)
  • UnknownUnknown
    edited April 2015
    This content has been removed.
  • hyplhypl Member Posts: 3,719 Arc User
    edited April 2015
    chalpen wrote: »
    Are you kdf? Because if you are, cryptic doesn't want your money

    Well that's a quote-worthy quote!
    HyperLimited - UNUSED ROMULAN NOTIFICATIONS
    cNpFfly.jpg
  • berginsbergins Member Posts: 3,453 Arc User
    edited April 2015
    voivodje wrote: »
    http://sto-forum.perfectworld.com/showthread.php?t=1250991

    Please do respect the rules...

    Thank you.

    Frankly, you are a little off in your comment.

    Most forum communities I've participated in have had threads like this pop up, and they hold some real value.

    First, it is a chance to see if this is a known issue. Let's face it - if I have an issue but sit back and wait for someone from the company to try and help, it'll take a very long time. If it is a known issue, it is likely that someone reading the forums right now might be able to say "Yeah, they know."

    Along the same lines, if there is a known workaround for the issue, where am I going to get that answer faster? Here, from the playerbase.

    This forum also acts as a filter. If it turns out the issue is caused by anything other than an actual bug, the playerbase trying to be helpful and root out the cause might find out that the issue is actually user error. This discovery ends the need to clutter up the actual bug reporting areas with things that are not bugs.

    If other people ARE having the same issue, this is a chance for them to say "Yeah, me too" and perhaps add some more info that can help in writing an actually informative bug report.

    In my experience, this is how community forums work when someone is having troubles. I take the post you linked to more as "Don't post your bugs here and expect any action from Cryptic."

    Meanwhile, sorry, OP. I have no plans to spend real money on this game right now, or I might be inclined to try and reproduce your problem. When, exactly, are you getting this message? What type of card have you tried? I'm assuming you mean over various credit cards, but what about game cards? When was the last time you bought Zen? If you'd like, post your credit card number here, I'll see if I can make it work...
    "Logic is a little tweeting bird chirping in a meadow. Logic is a wreath of pretty flowers which smell BAD." - Spock
  • UnknownUnknown
    edited April 2015
    This content has been removed.
  • seiberkagenekoseiberkageneko Member Posts: 55 Arc User
    edited April 2015
    Right now a lot of people, myself included, are having difficulties even getting into the game. Either severe latency or a complete lack of a connection to the game servers. it's entirely possible that whatever route your bank takes to contact them is encountering the same problem.

    Which you would think would be one hell of an incentive for them to diagnose the problem, but apparently not.
  • askrayaskray Member Posts: 3,329 Arc User
    edited April 2015
    Moved to the proper forum.
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • UnknownUnknown
    edited April 2015
    This content has been removed.
  • UnknownUnknown
    edited April 2015
    This content has been removed.
  • karlrichekarlriche Member Posts: 18 Arc User
    edited April 2015
    I am having the same issue, but I am out of town for my brothers wedding. Seems I am going to get screwed out of the bonus zen.
  • thibashthibash Member Posts: 506 Arc User
    edited April 2015
    Same here. Suddenly I need a credit card to pay with my paypal account.

    Makes you wonder if this is accidental...:rolleyes:
  • corvusnixcorvusnix Member Posts: 11 Arc User
    edited April 2015
    Any word from the powers that be on this? I want to give you money! Geez.
  • tinkerstormtinkerstorm Member Posts: 853 Arc User
    edited April 2015
    It's a fascinating business model they have there. It's as though they are encouraging charge backs.
  • corvusnixcorvusnix Member Posts: 11 Arc User
    edited April 2015
    Well. Since no one seems interested in speaking up here or answering my ticket, I guess I'm just going to miss out on the bonus Zen and PWE is going to miss out on my $50.
  • tfomegatfomega Member Posts: 812 Arc User
    edited April 2015
    geez askay... do you think you might be troubled to inform someone at cryptic or pwe about this rather than simply moving the thread? the payment system has been down all weekend, and I do mean all weekend!! I have tried probably a dozen times already.
    I AM NOT A FAN OF PWE!!!!
    MEMBER SINCE JANUARY 2010
  • UnknownUnknown
    edited April 2015
    This content has been removed.
Sign In or Register to comment.