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Forums > Home› Support› PC Gameplay Bug Reports

MVAE still not upgradable to T5U on alt.

saber127saber127 Member Posts: 4 Arc User
edited April 2015 in PC Gameplay Bug Reports
Below is my ticket with PWE Support, unless you would like a headache, no one but a Dev should probably review this.
I think I need alcohol after this ticket...

Sorry for the long post. This is not here to start a fire or a we hate "whatever", just looking for resolution following PWE support's suggestion of a post on the forum. That and I don't want to repeat the below again with an agent here.

edit: Put some line breaks in to mark points of correspondance, for ease of reference... mostly in the right places.
________________________________________________________________________________________


Response Kelias via Email 02/23/2015 12:47 PM
Hello ,

Thank you for that information.

If that is the case then please submit a bug report with all the information related to it directly to our QA team. Simply click the ""?"" icon located on your minimap and select ""Report a Bug"".

Do note that bug reports are reviewed by members of the QA team and you will not be able to edit or view any reported bugs.

I also recommend posting this to our Gameplay Bug Reports forum, as this would be a good topic to discuss with the Moderators and QA. Our Development Team and Community Teams check the forums often as well.

* Here is a link to the thread regarding submission guidelines:

http://sto-forum.perfectworld.com/showthread.php?t=925341

* Here is a link to the forum itself:

http://sto-forum.perfectworld.com/forumdisplay.php?f=69

Thank you very much for your deep patience and understanding.

Regards,
Kelias
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Customer via CSS Web 02/23/2015 12:29 PM
Here is a third link for reference:
http://www.arcgames.com/en/games/star-trek-online/news/detail/7002133
________________________________________________________________________________________

Tier 5 Starship Upgrades
By LaughingTrendy Wed 27 Aug 2014 12:00:00 PM PDT

A notable benefit of upgrading a Tier 5 ship is that the upgrade is available across your entire account.

Example: If I upgrade my Avenger Battlecruiser on my Starfleet tactical captain, I can upgrade an Avenger Battlecruiser from T5 to T5-U on any character that also owns this ship for free.

This is getting old, please review the thread I already posted as reference:

http://sto-forum.perfectworld.com/showthread.php?t=1306081&highlight=MVAE
specifically posts: #1, #19 and #22

Your response is contradictory to the advertised functionality of the system. The developer:
crypticfrost
Cryptic Studios Team

in post #22 acknowledges this was an issue (the exact same as I am reporting here).

In the second link:
The patch notes state this issue should be resolved. It has not been with my account.
______________________________________________________________________________________

Response Kelias via Email 02/21/2015 12:11 PM
Hello ,

Thank you for getting back to us!

I have reviewed your concern and I'm sorry to hear what happened. Just to clarify, if you have upgraded a certain ship which has a Fleet version will upgrade the Fleet version for free. Also upgrading a Fleet ship will upgrade its corresponding standard version for free. This is true per character but will not automatically upgrade the same ship for the whole account (on other characters).

Regards,
Kelias
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Customer via CSS Web 02/20/2015 09:13 PM
_______________________________________________________________________________________

I am not trying to reclaim a fleet ship, I am trying to get the upgrade unlocked across the account on all characters for the ship that I have previously upgraded using a token on one character on the account. The links I provided indicate this request is fully compliant with the intended function of the upgrade system as stated by the developers and their patch notes.
Response Erelias via Email 02/19/2015 03:49 PM
__________________________________________________________________________________________

Hello,

Thank you for the follow up.

We appreciate the information supplied, however the regular C-store ships will be upgraded and reclaimable, but not the fleet. Thus, we are unable to provide or grant your request at this time.

We appreciate your understanding regarding this matter.

Regards,
Erelias
Game Master
Perfect World Entertainment
http://support.arcgames.com/

__________________________________________________________________________________________

Customer via CSS Web 02/19/2015 08:55 AM
When an upgrade is purchased and applied to a T5 ship it is supposed to be an account wide unlock. Refer to the forum threads below. That is not the case for me here. Therefore something is bugged. Please unlock the upgrade for the other characters on my account.

http://sto-forum.perfectworld.com/showthread.php?t=1306081&highlight=MVAE
specifically posts: #1, #19 and #22

Then refer to my link I sent earlier:
http://sto-forum.perfectworld.com/showthread.php?t=1358571
Specifically the section under Ships:
"Upgrading the Multi-Vector Advanced Escort to [T5-U] will now allow it to upgrade the Fleet Advanced Escort to [T5-U] and vice versa."
_________________________________________________________________________________________

Response Ashynt via Email 02/14/2015 02:17 PM
Hello,

Thank you for getting back to us.

The upgrade for the Fleet Advance escort is not account wide. This means that only one character on your account can have the upgrade done.

Regards,
Ashynt
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Customer Entered by Kelias via Email 02/14/2015 12:51 PM
_________________________________________________________________________________________

The previous agent misunderstood the issue, I have already upgraded a Fleet Advanced Escort, but as the patch notes @ http://sto-forum.perfectworld.com/showthread.php?t=1358571
indicate, I should be able to upgrade any non-fleet versions for free aswell. (Section under "SHIPS") This is not the case, the system still is incorrectly indicating I need to purchase another T5U upgrade module for said upgrades. The character (****@****) has the upgraded Fleet vessel still in his list of active ships if you need the reference.
__________________________________________________________________________________________

Response Ashynt via Email 01/27/2015 05:07 PM
Hello,

Thank you for contacting us! I understand that you are not able to have your ship upgraded for free.

Upon checking the upgrade for Fleet Advanced Escort can be upgraded using zen. You can have it checked here: http://www.arcgames.com/en/games/star-trek-online/news/detail/7002163

If you have any further questions or concerns, feel free to contact us anytime!

Regards,
Ashynt
Game Master
Perfect World Entertainment
http://support.arcgames.com/
___________________________________________________________________________________________

Customer via CSS Web 01/27/2015 08:47 AM
Upgraded Fleet Advanced Escort on this character (********j) and other Fed characters on (*****) account cannot upgrade the Advanced escort to T5-U for free.
Additional Details
Email Address
******
Reference Number
150127-002481
Status
Support Replied
Created
01/27/2015 08:47 AM
Updated
02/23/2015 12:47 PM
Product

Star Trek Online

Category

Game Support
In-Game Issues
Gameplay Questions

Character
*****
Server
Holodeck
Transaction ID
N/A
Post edited by saber127 on

Comments

  • riccardo171riccardo171 Member Posts: 1,802 Arc User
    edited February 2015
    I have upgraded the Fleet MVAE to T5U, and have the one from CStore, I'll log in later to check that thing.

    And that support, I'd have lost patience after I read "Fleet Advance Escort" and yet another explanation of the upgrade system. Makes me thing that guy didn't even know what a Prometheus is.
  • tfcivtfciv Member Posts: 65 Arc User
    edited February 2015
    I have the same issue on my account. One toon has a T5-U Fleet Advanced Escort, and another toon has a T5 Multi-Vector Advanced Escort that won't upgrade to T5-U without a token. Other ships in this situation work fine.
  • nepsthennepsthen Member Posts: 209 Arc User
    edited March 2015
    Having the same problem. I upgraded my Fleet Advanced Escort first, and it won't upgrade the C-Store Advanced Escort, nor the Fleet Advanced Escort on my other character, Bogg@Nepsthen.

    Submission ticket number #3,267,049.

    Pictures of said ships:
    http://imgur.com/a/ZYIeD

    Edit: I have also tried to dismiss and repurchase the C-Store ships to see if they would be allowed to be upgraded, but to no avail.
    DxDiag64 dump 19Feb2016: http://pastebin.com/1c0pkEuw
  • nepsthennepsthen Member Posts: 209 Arc User
    edited March 2015
    I just logged in to see if this had been corrected yet, and as of this date, the bug still persists and the submitted ticket still has not been replied to.
    DxDiag64 dump 19Feb2016: http://pastebin.com/1c0pkEuw
  • nepsthennepsthen Member Posts: 209 Arc User
    edited April 2015
    As of April 6th, this still has not been patched. No reply from support either, about my ticket. I tried once again dismissing the C-Store MVAE and requiring on Ouzbel. It still says I need to purchase an upgrade token.
    DxDiag64 dump 19Feb2016: http://pastebin.com/1c0pkEuw
  • saber127saber127 Member Posts: 4 Arc User
    edited April 2015
    Confirmed same issue, re-claimed cstore variant a few days ago and checked at the ship selector.

    He was still like "Where my money at?"

    On a side note, my T5 defiant flies well enough without the U in the model number. Kinda scarred to buy upgrades, what with this semi-waste of a 10 spot in zen and the potential impending release for T6 variants. I'd hate to have another ship upgraded, have it bugged then have a T6 variant released before I get the t5u operational.

    Since I run so many alts if this wasn't a concern I didn't mind the T5u as the stop gap till T6s rolled. I think I'll just be patient now.

    oh's well...

    Food for thought.
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