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Why are people complaining so much?

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  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    edited March 2015
    js26568 wrote: »
    I'll say it again for you. Customers are ENTITLED to expect a certain level of service.
    Yeah, but that service is spelled out in the contract they sign. In the case of STO, it's the Terms of Service.

    So you are entitled to Cryptic following the Terms of Service , and nothing more.
    -=-=-=-=-=-=-=-
    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
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  • starkaosstarkaos Member Posts: 11,556 Arc User
    edited March 2015
    While this was not directed at me, I am about to do exactly that. the Unreal Engine is now FREE for anyone to download and use. I've had a concept cultivating in my mind for about a year and a half now, and as soon as I get my development rig set up, I go into the prototyping process. Once I am satisfied with the result, I'll recruit a team of artists and content developers to flesh it out. And then we will see what happens.

    It may not be for everyone, but I have a target audience in mind, and fully intend to KEEP them in mind every step of the way.

    And who knows. If I can get it to achieve its full potential, maybe I'll offer to buy Cryptic from PWE and turn them loose on this game and encourage them to strive to reach ITS full potential.

    You can laugh if you want. But let me just throw out one name. Markus Persson, AKA Notch. One man with one idea took the gaming industry by storm. If it was his goal to run a major global game development company, he could afford to buy a company like Cryptic from PWE. But he doesn't...

    Do I? It depends on how things go. I'm going to the matricies, though. And I promise that I will not be selling out. Money is not my only motivator. It's a big one, because it has to be if I expect to succeed. But the biggest concern is producing something that people will enjoy and keeps them engaged.

    Maybe I am just blowing smoke. Then again, maybe I'm going to be the next Notch.

    We'll just have to see.

    I assume you will post about this game in Ten Forward when it is close to release. Assuming that STO is still running at the time.
  • puttenhamputtenham Member Posts: 1,052 Arc User
    edited March 2015
    people are complaining because the game is so lackluster, and is not worthy of the star trek franchise stamp.. lol.. that, and this game is the very definition of money over quality in the gaming world..

    the complaints you hear are mostly from those of us who played this game when it was a promising young game, it was half way decent, and the middle class could afford to play it.. now a days it should be renamed, "kinda looks like star trek, George and gracey's welcome"

    extra points if you know what im talking abot with George and gracey. lol..

    but to be honest, the game has fallen hard, really, no one plays anymore, including me. I just hop on and see what other lunatic problems cryptic creates for itself, and im usually not disappointed hahaha.
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  • philipclaybergphilipclayberg Member Posts: 1,680
    edited March 2015
    szim wrote: »
    Complaining is a skill like any other, and if you want to maintain a level of excellence you have to practice constantly. :D

    Brilliant. Absolutely brilliant. Someone should make this into a forum signature block. I salute you. Qapla!
  • solomacesolomace Member Posts: 0 Arc User
    edited March 2015
    gamer940 wrote: »
    And there is another one. If you really think you can do better, go start your own game company, create a game yourself and watch as your overly entitled fellows turn on you in a heartbeat calling you a "money grabbing TRIBBLE" and cursing the day you ever wrote a single letter of code.

    Love it.

    Another one.

    Just when you think the CDF is dying, another one comes out of the woodwork.

    "If you can do better"... What a complete chump statement.

    Masonic handshake incoming.
    Straight from the mouth of one of the leaders of the CDF - "I tell you what, Haven't spent any money either - I'm a lousy freeloader" - Jonsills 17/12/2014
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited March 2015
    It's strange, every second post I come across, it's someone complaining about this game.

    What gives?

    People don't get laid enough I suppose
  • philipclaybergphilipclayberg Member Posts: 1,680
    edited March 2015
    People don't get laid enough I suppose

    Well, it is hump day after all, so maybe today they'll get some.
  • ddesjardinsddesjardins Member Posts: 3,056 Media Corps
    edited March 2015
    It's strange, every second post I come across, it's someone complaining about this game.

    What gives?

    I'm quite thankful for this game given the utter lack anything else on TV that's sci fi related let alone star trek. I've quite enjoyed the whole story line and the continued story building up to the final show down between the Iconians and the rest of the galaxy.

    I would've been quite disappointed had they actualy finish the story and published it in one go. This give me something to look forward to.

    People also seem to complain about the company being money grabbing TRIBBLE. The fact is, they do have overhead cost to cover. The cost of having so many servers, the cost of electricity, cost of staff for maintenance, cost of development. There's a cost for everything and the game and yet it's free to play. If everything was dirt cheap or free, any player would have no trouble getting the best gear and ship there is. There would be little to no challenge. If there's no challenge, then what's the point of staying to be play the game? Having a currency and making it difficult to get just makes it more rewarding when you finally manage to get that ship you always wanted. If you don't want to wait, then pay them some money for the stuff you want, simple as that.

    Because screaming into the vacuum of space does little to help the problems we see, other than air locking the complainer.

    Seriously though - our complaints here form many of the changes ingame. The devs do listen, take note where possible and interact with us.

    Heck, they've even gotten better at communication, because of our posts.
    js26568 wrote: »
    I'll say it again for you. *Customers are ENTITLED to expect a certain level of service.

    *Paying Customers
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  • dwatt78dwatt78 Member Posts: 76 Arc User
    edited March 2015
    people complain because they have complaints that are not addressed. I would be more concerned when the complaining stops since that means most have moved on and the only ones left have no hope of their voice being heard and therefore are silent.
  • solomacesolomace Member Posts: 0 Arc User
    edited March 2015
    Maybe it is a chump statement... But it is a true statement. Many of us, myself included have assumed the role of armchair developer, telling this and other developers over the years how they ought to be doing their job. Well... All we are is glorified Idea People. Ideas are awesome. They are where awesome things begin. But nothing begins unlsess someone is willing to take that step and make it happen.

    So I reinforce that chump statement, while firmly maintaining a position that is totally not that of the CDF. If we think we can do better than any other developer, then we need to put our time and effort where our mouth is and be willing to prove it. Otherwise anything we say might as well just amount to "bla bla bla."

    Well I like the sentiment, but it still is a chump statement following a chump statement.

    In whatever line of work you do, you will work with people that are great at their job, do a good at their job, okay at their job, or just plain suck at their job. Why should the devs on STO be any different?

    So when people come up with the "can you do better statement", I always laugh because only idiots say this as a way to deflect/defend STO.

    Now if I was a game developer, I would like to think I could do better than Geko and the rest of devs.

    However... I'm not a dev and as a person who would put job security above anything else, I don't really blame the devs.

    That said, they're creating TRIBBLE. The game is TRIBBLE, has been TRIBBLE for since the 45 day patch and those that are left at Cryptic are some of the crappiest devs in the bus.

    Now I'm sure some of you are going to rush to the defense of the devs including Taco, however I submit that they've decide to work for a company that is ****e, so they will get tarnished with the ****e tag.

    I left my company last month because they were a ****e company and didn't want to be associated with them. I've find a position with with a company that I do like and has a good reputation, so, don't give me the gumpth that there's no jobs out their for devs. I bet there is, there just lazy and happy to stay with a ****e comany.

    Booyah... Yep, I said it.
    Straight from the mouth of one of the leaders of the CDF - "I tell you what, Haven't spent any money either - I'm a lousy freeloader" - Jonsills 17/12/2014
  • js26568js26568 Member Posts: 0 Arc User
    edited March 2015
    If I bought a meal in a restaurant and it wasn't what I ordered, would other customers say "hey, get in the kitchen and see if you can do any better"?

    No? Of course not.

    I don't know why people think Gamers aren't Customers. It makes no sense to me.
    [SIGPIC][/SIGPIC]
    Free Tibet!
  • ladymyajhaladymyajha Member Posts: 1,428 Arc User
    edited March 2015
    Maybe it is a chump statement... But it is a true statement. Many of us, myself included have assumed the role of armchair developer, telling this and other developers over the years how they ought to be doing their job. Well... All we are is glorified Idea People. Ideas are awesome. They are where awesome things begin. But nothing begins unlsess someone is willing to take that step and make it happen.

    So I reinforce that chump statement, while firmly maintaining a position that is totally not that of the CDF. If we think we can do better than any other developer, then we need to put our time and effort where our mouth is and be willing to prove it. Otherwise anything we say might as well just amount to "bla bla bla."

    I don't have to do better. I'm not a professional chef, but if I get a burnt steak at a steakhouse, be damned if I'm going to say "I'll just shut up and eat it because I can't do better".

    The issue here is, I pay for a service, and I expect the service to equal the amount I pay into it. People pay me for a service as well, and they expect the service I give them to be quality, regardless if theycan or can't do my job.

    Cryptic has been known to put out some really unquality and bogus things, and it's beginning to wear on the community. So since we pay them for a quality service, and we don't feel like we're not getting it, we complain. It has nothing to do with whether I can do better or not, it's a matter or I pay for a quality service, I expect a quality service.

    As to why many of us don't simply get up and leave and take our money to a competator, it's because we LOVE Star Trek and we want STO to be the quality of the series. We want it to be the quality of The Next Generation, instead we get the quality of Voyager.

    Trust me there are only two people not complaining about something in STO. Fanbois, where the Devs can do nothing wrong, and those who left.

    Otherwise people are complaining about something. The smart ones complain to where the devs can hear it, with the hope that maybe the devs will actually listen and fix it. Those who don't just yell into a vaccuum at their computer screens and then ***** more when their issue isn't magically fixed.
  • crusader2007crusader2007 Member Posts: 1,883 Arc User
    edited March 2015
    This was posted:

    Why this game stinks...
    01-29-2010, 09:36 AM

    ... I cant wait for the servers to come up but I wanted to be the first to make a trolling post saying it did :-P

    For those who cant comprehend and read correctly this is a gag post...it stinks post.



    OP>>>GET IT? 5 years ago and same thing going on. Human nature or Cryptic really cannot do anything right?
    DUwNP.gif

  • ladymyajhaladymyajha Member Posts: 1,428 Arc User
    edited March 2015
    OP>>>GET IT? 5 years ago and same thing going on. Human nature or Cryptic really cannot do anything right?

    Probably a bit of both.

    People aren't ever going to like everything their given because people are different and have different tastes.

    But to deny that Cryptic doesn't have a history of some serious boneheaded moves is sticking your head in the sand.
  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    edited March 2015
    js26568 wrote: »
    If I bought a meal in a restaurant and it wasn't what I ordered, would other customers say "hey, get in the kitchen and see if you can do any better"?

    No? Of course not.

    I don't know why people think Gamers aren't Customers. It makes no sense to me.
    Except that for this analogy to apply to STO, you would need to get something other than what was promised in the TOS... which is what you got.
    -=-=-=-=-=-=-=-
    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
  • admiraltroikaadmiraltroika Member Posts: 0 Arc User
    edited March 2015
    There are people complaining a lot because they do not like the changes being made to the game and there's no real outlet for them to do anything about it.
  • solomacesolomace Member Posts: 0 Arc User
    edited March 2015
    Except that for this analogy to apply to STO, you would need to get something other than what was promised in the TOS... which is what you got.

    Rar rar rar. Pom poms in full force.

    Nice straw clutching.

    Point was made and your response was insipid and somewhat expected from someone on the campaign trail;)

    Will you be kissing babies next and talking about Joe the plumber?

    Vote Markhawkman for CDFer leader...;)
    Straight from the mouth of one of the leaders of the CDF - "I tell you what, Haven't spent any money either - I'm a lousy freeloader" - Jonsills 17/12/2014
  • mirrorterranmirrorterran Member Posts: 423 Arc User
    edited March 2015
    There are only two possible answers to this.

    1) You love Star Trek and the game so much that any variation upsets you.

    2) You like getting attention and upsetting people and this is the only avenue available in your sad little life.

    Anything else is just a cop out.
  • solomacesolomace Member Posts: 0 Arc User
    edited March 2015
    There are only two possible answers to this.

    1) You love Star Trek and the game so much that any variation upsets you.

    2) You like getting attention and upsetting people and this is the only avenue available in your sad little life.

    Anything else is just a cop out.

    I will go with option 2 with just one caveat... Yes to attention, yes to upsetting the CDFers, yes to being sad posting on a gaming forum and a Star Trek one too boot ;) but I take um-bridge at being told I have a sad little life.

    Right now, I've left my nasty company, got a job at new one that doesn't start for 2 weeks, got a great pay out from my previous company taking voluntary redunancy, paid off all my debts, got a holiday booked in August for my wife and 2 kids and myself to Montego bay and managed to scam a new graphics card, monitor, left handed naga mouse and a partridge in a pear tree so my life isn't so sad atm:)

    Option one does fit the CDFers to a tee though;)
    Straight from the mouth of one of the leaders of the CDF - "I tell you what, Haven't spent any money either - I'm a lousy freeloader" - Jonsills 17/12/2014
  • groomofweirdgroomofweird Member Posts: 1,045 Arc User
    edited March 2015
    I think from what I have personally come across ingame that its not one specific thing that has allot of people complaining, I know many good people, hardcore players, sto and trek fans who have all started slowly one way or another to sing the same tune.
    The problem seems to be (and again this is only my opinion), that its very much a SELLSELLSELL FOREWARDFOREWARDFOREWARD! mentality going on, which is cool and a great business model. I don't think most people I play with would have too much of a problem with this forward thinking, money making concept, we've all played MMO's before.
    The problem seems to come from the fact that so many things are broken now and not being fixed and working properly before the next release, which as with any MMO brings its own bugs.
    Its gotten to the point that in my quiet times, playing just watching fleet chatter I'm seeing people more worried about how hard the game is going to be to play with a new release than I do excitement about it.
    I think if you bring somebody a great product, make sure it works properly and then the only complaints will be personal preference and not functionality based, leading to far less frustration and complaints bore of frustration of the fact the product is not working as intended.

    EDIT: I suppose I did settle on one thing in my rambling, quality control.
    Nimoysig1_zpsr79joxz3.jpg
    "If this will be our end, then I will have them make SUCH an end as to be worthy of rememberance! Out of torpedos you say?! Find me the ferengi!".
  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    edited March 2015
    I think from what I have personally come across ingame that its not one specific thing that has allot of people complaining, I know many good people, hardcore players, sto and trek fans who have all started slowly one way or another to sing the same tune.
    The problem seems to be (and again this is only my opinion), that its very much a SELLSELLSELL FOREWARDFOREWARDFOREWARD! mentality going on, which is cool and a great business model. I don't think most people I play with would have too much of a problem with this forward thinking, money making concept, we've all played MMO's before.
    The problem seems to come from the fact that so many things are broken now and not being fixed and working properly before the next release, which as with any MMO brings its own bugs.
    Its gotten to the point that in my quiet times, playing just watching fleet chatter I'm seeing people more worried about how hard the game is going to be to play with a new release than I do excitement about it.
    I think if you bring somebody a great product, make sure it works properly and then the only complaints will be personal preference and not functionality based, leading to far less frustration and complaints bore of frustration of the fact the product is not working as intended.

    EDIT: I suppose I did settle on one thing in my rambling, quality control.
    There are multiple levels of bugginess though.

    Game breaking - such as issues that cause people to DC completely when a certain power is used. Those get fixed quickly.

    Annoying - things that don't work RIGHT, but work well enough that you can use them anyways.

    insignificant - things that don't affect gameplay but are technically not right. These often take a long time to get fixed. such as the slightly off center lance on the Gal-X.
    -=-=-=-=-=-=-=-
    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
  • hyplhypl Member Posts: 3,719 Arc User
    edited March 2015
    such as the slightly off center lance on the Gal-X.

    (╯°□°)╯︵ ┻━┻

    I can't believe this is STILL an issue!
  • realisticaltyrealisticalty Member Posts: 851 Arc User
    edited March 2015
    I cannot resist the pull that compels me to reply with the very obvious but nonetheless obligatory response to the original message.

    "Why is everyone complaining so much about people complaining so much?"

    But then I have to ask myself why am I complaining about it.

    I think I may burn a few brain cells out if I continue this line of thought...
  • groomofweirdgroomofweird Member Posts: 1,045 Arc User
    edited March 2015
    Oh I agree completely. I would say the vast majority of the problems I encounter ingame come under the "annoying category", tray bugs, doff bugs, random DC's, random desktop crashes, doff bugs, reward bugs, lag, the new crystal bug (which doesn't happen often but occasionally you'll spawn into an instance with no crystal, it will spawn, you will fight it, but get no rewards).
    There are probably plenty of other annoying little bugs in the game that I haven't mentioned. And whilst none of them are game breaking (we moan but we still play because we love the game), they do build the frustration level when combined all at once.

    EDIT: apologies, quote system fail Mirrorhawkman
    Nimoysig1_zpsr79joxz3.jpg
    "If this will be our end, then I will have them make SUCH an end as to be worthy of rememberance! Out of torpedos you say?! Find me the ferengi!".
  • hawku001xhawku001x Member Posts: 10,769 Arc User
    edited March 2015
    what's going on here and how can I help
  • gaevsmangaevsman Member Posts: 3,190 Arc User
    edited March 2015
    Well, as someone on this thread already said, there are complainers and whiners... complains i understand, as (some, some not) those try to improve the game... whiners... welll.... not so much.. i have posted some complains and observations before and sometimes they listen, sometimes they dont... if you give them more feedback of a real issue, they sure take notice.. complains... fundamented complains are good for this game... i think..
    The forces of darkness are upon us!
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