test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Star Trek Online General Discussion

So... Lifetime / Zen

talonzahntalonzahn Member Posts: 0 Arc User
edited March 2015 in Star Trek Online General Discussion
I have a Lifetime Sub from quite some time ago.

I haven't played in many months, but got the itch again.

I patched up and logged in to check things out.

I have like... 75 Zen.

What gives? Did they stop paying out 500 Zen a month, like.... 18 months ago or something?
Post edited by talonzahn on

Comments

  • lan451lan451 Member Posts: 3,386 Arc User
    edited February 2015
    You're going to have to send in a support ticket if you aren't getting your stipend. I still get mine on a regular basis.
    JWZrsUV.jpg
    Mine Trap Supporter
  • ralphgraphiteralphgraphite Member Posts: 628 Arc User
    edited February 2015
    talonzahn wrote: »
    I have a Lifetime Sub from quite some time ago.

    I haven't played in many months, but got the itch again.

    I patched up and logged in to check things out.

    I have like... 75 Zen.

    What gives? Did they stop paying out 500 Zen a month, like.... 18 months ago or something?

    They still hand out stipends...probably get you nowhere, but a support ticket may in in order.

    Possibly a bug. Or perhaps account compromised?
  • anazondaanazonda Member Posts: 8,399 Arc User
    edited February 2015
    Well they still owe me 2000 Zen from back when they started this whole thing...

    I've given up on ever seeing them.... They just deleted my tickets.
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    pwebranflakes wrote: »
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
    Like Duty Officers? Support effords to gather ideas
  • medalionemissarymedalionemissary Member Posts: 612 Arc User
    edited February 2015
    It's probably because you haven't been logging in for a long time. The stipend might only be applicable for a certain period of login, if you stop, the stipend doesn't deposit in your absence, which is bull if that's true.
    Deep Space Nine in HD, make it so!
  • talonzahntalonzahn Member Posts: 0 Arc User
    edited February 2015
    I'll put in a ticket when I get home then.

    Who knows, maybe it will pan out.

    Thanks!
  • evilmark444evilmark444 Member Posts: 6,952 Arc User
    edited February 2015
    medalionemissary wrote: »
    It's probably because you haven't been logging in for a long time. The stipend might only be applicable for a certain period of login, if you stop, the stipend doesn't deposit in your absence, which is bull if that's true.

    This isn't true. I've been a lifetime sub since preorder, and have taken several lengthy breaks. Every time i come back, there's a mountain of Zen waiting for me to catch up.
    Lifetime Subscriber since Beta
    eaY7Xxu.png
  • postagepaidpostagepaid Member Posts: 2,899 Arc User
    edited February 2015
    I've found that if I don't login for a couple of months the stipend isn't given.

    No info is given about if restrictions like this exist so it would be good if someone official gave some and maybe added some fine print to that effect on the LTS page.
  • talonzahntalonzahn Member Posts: 0 Arc User
    edited February 2015
    Yea, funny story..... when I click on anything labeled "Support" is times out no matter what browser I use.

    Then if it doesn't time out, it tries to send me to a PWE login page that swears I don't have cookies enabled. When I have it set to accept all cookies.

    Any other ideas of how to contact support?
  • dakkalvar1dakkalvar1 Member Posts: 32 Arc User
    edited February 2015
    This is a common "bug". Common for a criminal company who commits fraud on its customers...
    If they do it to me I will be contacting the California Attorney Generals Office and filing a Criminal Complaint...
  • tigerariestigeraries Member Posts: 3,492 Arc User
    edited February 2015
    You sure no one's logged into your account? could be someone else has been using your stipend... we have folks on these forums say they've been gone for a year or 2 with lifetime subs and come back with thousands of zen waiting for em...

    1st impulse would be to blame pwe but make sure no one else has had access to your account.
  • lamyrslamyrs Member Posts: 312 Arc User
    edited February 2015
    This may be stupid to ask, but are you sure you are on the right account?
    I am from Belgium and english isn't my main language, sorry if I make mistakes.
  • dakkalvar1dakkalvar1 Member Posts: 32 Arc User
    edited February 2015
    The host of one of the STO Podcasts said his second account that he bought for his girlfriend did this. So it is no fluke...
  • UnknownUnknown
    edited February 2015
    This content has been removed.
  • UnknownUnknown
    edited February 2015
    This content has been removed.
  • talonzahntalonzahn Member Posts: 0 Arc User
    edited February 2015
    Yea, I'm on the right account.

    No one has the info and the login I use is unique to this game only.

    I checked my in-game Email and the last one I sent to myself was 18 months ago, lol

    So I should have in the area of 10000 Zen stored up.

    Just a bit frustrating that I can't even load the support page, just times out.

    I did send an Email to them and I submitted a ticket in game for what that's worth.
  • lastorder78lastorder78 Member Posts: 4 Arc User
    edited March 2015
    I'm in the same boat. Unfortunately I can't produce proof as purchases on the Z store don't exactly give us emails.

    For those that can't access the support page (it seems to crash on IE but not firefox or chrome), here's the link

    https://support.arcgames.com/app/support_center

    You should be able to launch a ticket from there.
  • talonzahntalonzahn Member Posts: 0 Arc User
    edited March 2015
    Since this floated back up top....

    I will update and let you know that I did get all my Zen back after a couple days of EMails back and forth.

    I've been happily playing along again.

    See you in game!
  • lastorder78lastorder78 Member Posts: 4 Arc User
    edited March 2015
    talonzahn wrote: »
    Since this floated back up top....

    I will update and let you know that I did get all my Zen back after a couple days of EMails back and forth.

    I've been happily playing along again.

    See you in game!

    Thanks for the heads up. Did you have to provide any proof of missing Zen or anything of the like?
  • jermbotjermbot Member Posts: 801 Arc User
    edited March 2015
    talonzahn wrote: »
    I have a Lifetime Sub from quite some time ago.

    I haven't played in many months, but got the itch again.

    I patched up and logged in to check things out.

    I have like... 75 Zen.

    What gives? Did they stop paying out 500 Zen a month, like.... 18 months ago or something?

    Same thing happened to me when I came back from my hiatus. I had to send a trouble ticket explaining what's going on, and without going into details, it took a few days and a few back and forth messages before it was taken care of, but it was taken care of.

    Keep your trouble ticket simple and limited to only the relevant facts of your case. You can go into detail if there is a misunderstanding and you need to clarify your initial report.
  • x6460x6460 Member Posts: 60 Arc User
    edited March 2015
    Is it 500 Zen?

    It seems like I only get 400 Zen a month.

    I think it might stop at 10k, Because that's where my character was at last time I checked Champions Online.
    Finally decided to make a sig.
    I see allot of them with a character, and ship.
    though I'm not sure which ship to put on there...
    I'll think about it. This will do for now.
    [SIGPIC][/SIGPIC]
  • therealgurutherealguru Member Posts: 155 Arc User
    edited March 2015
    there was a change in account a while ago.
    you had to transfer-link your account to perfect world system from the previous one that I've already forgotten.

    So if you haven't done it, then it may be the reason you didn't received your monthly zen.

    the best is to send a ticket
    My Dm videos - My Yt channel

    My Wordpress Blog - Blogger

    In Space, drinking or piloting, you must choose ! If you drink, put on the autopilot ;)
Sign In or Register to comment.