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After Today's Arc Update loading the game through Arc causes a Near Immediate Crash
coulomb2
Member Posts: 40 Arc User
Arc performed an update earlier today for me (12/10) ... I'm online most weekdays so this isn't an 'old' update; it must have been rolled out either today or yesterday evening.
Since the update, if I try to start STO from Arc, it crashes.
Specifically...
I select "Play" for STO (I get the same result detailed below regardless of if I use the "Last Played" copy or the one from my master list of games).
It brings up the launcher, auto logs me in. I hit "Engage".
The Cryptic Loading screen comes up. The progress bar ticks once or twice (maybe 1% or 2% progress), and I get a "GameClient has stopped working" error message and then a "Windows is trying to find a solution to this problem" window as I get dumped back to the desktop.
Tried a restart of my computer - no effect.
I still have the pre-Arc launcher. I am able to run the game through it without any problems at all; loads and runs normally.
OS is Windows Vista, 32-bit (yeah, I know), but I'm not experienced with bug reports; I'll try to provide whatever information is asked for to help, but I don't even know what would be "standard" diagnostics to run and report here.
EDIT: Tried something I should have tried earlier ... try Arc again after successful login and play session with the pre-Arc launcher worked. Loaded through Arc successfully (as though whatever Arc couldn't handle, the older launcher fixed and now even Arc loads the game fine - so far). I apologize for wasting people's time here.
Since the update, if I try to start STO from Arc, it crashes.
Specifically...
I select "Play" for STO (I get the same result detailed below regardless of if I use the "Last Played" copy or the one from my master list of games).
It brings up the launcher, auto logs me in. I hit "Engage".
The Cryptic Loading screen comes up. The progress bar ticks once or twice (maybe 1% or 2% progress), and I get a "GameClient has stopped working" error message and then a "Windows is trying to find a solution to this problem" window as I get dumped back to the desktop.
Tried a restart of my computer - no effect.
I still have the pre-Arc launcher. I am able to run the game through it without any problems at all; loads and runs normally.
OS is Windows Vista, 32-bit (yeah, I know), but I'm not experienced with bug reports; I'll try to provide whatever information is asked for to help, but I don't even know what would be "standard" diagnostics to run and report here.
EDIT: Tried something I should have tried earlier ... try Arc again after successful login and play session with the pre-Arc launcher worked. Loaded through Arc successfully (as though whatever Arc couldn't handle, the older launcher fixed and now even Arc loads the game fine - so far). I apologize for wasting people's time here.
Post edited by coulomb2 on
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Comments
1. I log onto Arc normally.
2. I select Star trek Online and press Play.
3. It loads the launcher and patches automatically (I have set the programme to always patch before playing)
4. It finishes patching and I press Engage.
5. The Cryptic loading screen comes on and disappears after a few seconds.
6. My screen displays a message reading: 'Oops, Cryptic has crashed' with error ticket ID 36579535.
Submitting the error ticket did not yield any results, but I am not sure if submitting it was supposed to fix it. I am not what you would call tech savvy...
My operating system is Window 7 (64-bit). Each time all other programmes were closed and my security software is up to date.
I am glad it worked for you, though.