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Forums > Home› Star Trek Online General Discussion

Support cancelled a sub, deleted my lifetime...thanks PWE

darkcs3darkcs3 Member Posts: 4 Arc User
edited October 2014 in Star Trek Online General Discussion
http://gyazo.com/f55f2b00e4ca3ff7dc4511c57d6eb878

So I asked support to cancel and refund my champions sub. They did it once before when I was 1 day late forgetting to cancel my sub. This is not about that.

That was 9/25, so 13 days ago. No refund has appeared either, but the worst part..

I lost my EC cap increase so I went to investigate today, and I can see my lifetime sub was also cancelled.

This is right around when I pre-ordered the Delta pack as well.

:mad::mad::mad:
Post edited by darkcs3 on

Comments

  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,669 Community Moderator
    edited October 2014
    Um... you're not making any sense. Are you talking about a Champions Online sub and having your STO sub affected as well or what?
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    Yang Xiao Long wrote:
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
  • darkcs3darkcs3 Member Posts: 4 Arc User
    edited October 2014
    My lifetime sub was cancelled along with my Champions subscription....
  • cookiecrookcookiecrook Member Posts: 4,543 Arc User
    edited October 2014
    Ouch! Best of luck getting this all resolved. PWE is definitely not known for having anything remotely close to excellent customer service. :P
    <
    > <
    > <
    >
    Looking for a new fleet? Drop by the in-game chat channel, "tenforwardforum", and say hi to the members of A Fleet Called Ten Forward (Fed) and The Orion Pirates (KDF). If you already have a fleet you are happy with, please feel free to drop by our chat channel if you are looking for a friendly bunch of helpful people to socialize with.
  • josephdridgewayjosephdridgeway Member Posts: 517 Arc User
    edited October 2014
    I don't see a lifetime sub in that pic you linked. What I do see is a gold sub, paid monthly with a game card, that has not been paid, and is inactive until a valid game card is applied to it.
    Fleet Admiral Joseph D. Ridgeway
    The Armada
    Original join date: Feb 5, 2010
    Twitter: @davejl_99, & @STO_BBArmada
  • equinox976equinox976 Member Posts: 2,305 Arc User
    edited October 2014
    rattler2 wrote: »
    Um... you're not making any sense. Are you talking about a Champions Online sub and having your STO sub affected as well or what?

    From the screenshot it looks like thier CO sub has been cancelled, and thier STO sub made inactive.

    A lifetime sub would never be inactive, as it is essentially 'forever'.
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,669 Community Moderator
    edited October 2014
    darkcs3 wrote: »
    My lifetime sub was cancelled along with my Champions subscription....

    Ouch... I'd say that is a mistake on their part and you're entitled to having your LTS on STO restored for free.
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    Yang Xiao Long wrote:
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
  • equinox976equinox976 Member Posts: 2,305 Arc User
    edited October 2014
    josephdridgeway wrote: »
    I don't see a lifetime sub in that pic you linked. What I do see is a gold sub, paid monthly with a game card, that has not been paid, and is inactive until a valid game card is applied to it.

    Yes its strange, a lifetime sub would never have 'gamecard' in its heading.
  • neoakiraiineoakiraii Member Posts: 7,468 Arc User
    edited October 2014
    I want to know how he got to that page, whenever I check my account, I get the Arc site page.
    GwaoHAD.png
  • darkcs3darkcs3 Member Posts: 4 Arc User
    edited October 2014
    rattler2 wrote: »
    Um... you're not making any sense. Are you talking about a Champions Online sub and having your STO sub affected as well or what?
    neoakiraii wrote: »
    I want to know how he got to that page, whenever I check my account, I get the Arc site page.

    It's what I see when I got to "my subscriptions" on the ARC page.
    It's a relic from the old days. Maybe new accounts are on a different system?
  • teknesiateknesia Member Posts: 860 Arc User
    edited October 2014
    sopwithsnipe wrote: »
    And this is what actual lifetime accounts look like on that page.

    honestly, the game card thing could just be an error that was related to the error involving the Champions error. Could be, but that's between him and PWE. If he really did get dicked, I feel bad for him, because that sounds like it would take something as strong as legal action to get resolved given this company's greed and customer service.
    edbf9204-c725-4dab-a35a-46626a4cb978.jpg
  • darkcs3darkcs3 Member Posts: 4 Arc User
    edited October 2014
    So apparently billing isn't enough, it has to go to tier 2 billing. Yay!
  • darkcs3darkcs3 Member Posts: 4 Arc User
    edited October 2014
    Conspiracy much?
    It says game code because I used a code on my acc before lifetime sub...it's irrelevant. I'm not going to post my Paypal receipt here...but this clearly shows it's in my unlocks

    http://gyazo.com/5c2a470372a1cfda2a92e2317dc323c6


    Anyway, I'm back in business. Thanks PWE support...
  • guilli88guilli88 Member Posts: 0 Arc User
    edited October 2014
    If you live in Europe and they cannot or refuse to resolve your issue in a timely manner you can file a complaint under economic fraud with the EU commission.

    I've suggested it before on a number of forums for certain games that provide services like STO. You'd be surprised at just how fast issues can be resolved.
    sig

    http://img825.imageshack.us/img825/5451/om71.jpg

    It is a peculiar phenomenon that we can imagine events that defy the laws of the universe.
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    edited October 2014
    sopwithsnipe wrote: »
    We're only hearing one side of the story. The OP could be telling us the god's honest truth, or he could be lying thru his teeth. The only thing we know for certain is that we don't know the whole story, and never will.

    Which is why, sooner or later, a mod tends to step in, and tells him that the forum is not the appropriate venue for his complaint, as we, as posters, can't verify or falsify anything.
    3lsZz0w.jpg
  • nazelnagnazelnag Member Posts: 230 Arc User
    edited October 2014
    neoakiraii wrote: »
    I want to know how he got to that page, whenever I check my account, I get the Arc site page.

    ih ih ih :D
  • rattler2rattler2 Member, Star Trek Online Moderator Posts: 58,669 Community Moderator
    edited October 2014
    Nice to hear things got cleared up!
    db80k0m-89201ed8-eadb-45d3-830f-bb2f0d4c0fe7.png?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2ExOGQ4ZWM2LTUyZjQtNDdiMS05YTI1LTVlYmZkYmJkOGM3N1wvZGI4MGswbS04OTIwMWVkOC1lYWRiLTQ1ZDMtODMwZi1iYjJmMGQ0YzBmZTcucG5nIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.8G-Pg35Qi8qxiKLjAofaKRH6fmNH3qAAEI628gW0eXc
    Yang Xiao Long wrote:
    I can't take it anymore! Could everyone just chill out for two seconds before something CRAZY happens again?!
    The nut who actually ground out many packs. The resident forum voice of reason (I HAZ FORUM REP! YAY!)
    normal text = me speaking as fellow formite
    colored text = mod mode
  • imruinedimruined Member Posts: 1,457 Arc User
    edited October 2014
    darkcs3 wrote: »
    Conspiracy much?
    It says game code because I used a code on my acc before lifetime sub...it's irrelevant. I'm not going to post my Paypal receipt here...but this clearly shows it's in my unlocks

    http://gyazo.com/5c2a470372a1cfda2a92e2317dc323c6


    Anyway, I'm back in business. Thanks PWE support...

    And this right here, despite the irrational Cryptic Hate to the contrary, is a prime example that Cryptic are not the big bad boogeyman many claim them to be...

    Sometimes **** happens...
    The entitlement is strong in these forums...

    not_funny_Q_shadows_small.jpg
  • [Deleted User][Deleted User] Posts: 0 Arc User
    edited October 2014
    imruined wrote: »
    And this right here, despite the irrational Cryptic Hate to the contrary, is a prime example that Cryptic are not the big bad boogeyman many claim them to be...

    Sometimes **** happens...

    Word, though their policy on repacking ships needs to be changed...
  • darkcs3darkcs3 Member Posts: 4 Arc User
    edited October 2014
    And I'm pretty sure I got my monthly Zen early due to it being restarted..
    So that might be a bonus, I'm not sure. At least I took down my 100m of items off the exchange before anything sold, or I'd be fuming.
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