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Instability from all services started in last 24hrs
telemetrus
Member Posts: 12 Arc User
Within the last 24hrs, I have had over a dozen 'server not responding' issues.
These are followed by disconnects, and an inability to either get the launcher to restart or even get Arc to restart.
Further, after I get these errors I lose the ability to use the support function or get here to the website/forums for PWE/ARC/STO. I'm having to do a PC restart to get things working properly again, and that only seems to last for a few minutes or a single mission.
Steps I have already taken include computer restarts, checking my system for any odd changes in the last couple days and going so far as to do an uninstal and a reinstall (even on a different hard drive). I have also checked with my internet provider to see if there have been any gaps in service.
To head off a few questions someone might ask next, I work for an IT company and have complete familiarity with fixing issues on my own system, I have been playing for well over a year (a lifetime member) and have never had these issues before and I don't use any third party code in STO (dps meters, etc).
To reiterate- I have never had these issues before, and am effectively unable to play STO since this situation started about 24hrs ago.
These are followed by disconnects, and an inability to either get the launcher to restart or even get Arc to restart.
Further, after I get these errors I lose the ability to use the support function or get here to the website/forums for PWE/ARC/STO. I'm having to do a PC restart to get things working properly again, and that only seems to last for a few minutes or a single mission.
Steps I have already taken include computer restarts, checking my system for any odd changes in the last couple days and going so far as to do an uninstal and a reinstall (even on a different hard drive). I have also checked with my internet provider to see if there have been any gaps in service.
To head off a few questions someone might ask next, I work for an IT company and have complete familiarity with fixing issues on my own system, I have been playing for well over a year (a lifetime member) and have never had these issues before and I don't use any third party code in STO (dps meters, etc).
To reiterate- I have never had these issues before, and am effectively unable to play STO since this situation started about 24hrs ago.
Post edited by telemetrus on
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When I got home yesterday I was fine but a fleet mate had them.
Today I was still issue free and he was as well.
Give it a day and maybe the server will choose a 4th person to pick on?
What was impressive was that I went for about a half hour without issue and thought the problem auto-corrected.
I use steam. got too pissed off with ARC slowing my pc down.
If you're having a wifi issue, why not just increase its bandwidth and check the channel to make sure nothing else is interfering. I find my wifi likes to change channels on me and something else is on it as well.
Gut instinct says a live hotfix was put on the game server to prepare for changing out crystalline for shuttle event. So I won't be surprised if everything works right after the morning patch. Then I can stare at all my uncompleted crystalline catastrophe events.....
Newest errors:
Got my last character to the countdown timer for crystalline catastrophe, then same old server not responding. Managed to log back in a minute later, I was in the event with nothing there and the leave map button. Less than 10 minutes before server goes offline and I have a 30min timer before I can attempt again.
Tried change character, wouldn't work. Went to log out screen to come back in. Worked for about 20 seconds before disconnected. Tried it again, got the background music and planet with no characters.
Still couldn't get the support options to work to report this any other way than on here.
Does anyone official read through these messages?
seems to happen more at times when I would guess things are busy, smells like throttling in some way -or- a bad bug. or ... seems odd, but I wonder if this could be some kind of denial-of-service attack. I think some of these games must be getting shaken down for money
I'm a new customer, I won't be staying long if I can't play
Many satellite and communications disruptions were warned to be highly possible.
sto and warframe and everything was working right, but facebook, barnes and noble and deviantart all went and visited crash city and page unavailable town the day before.
1- Murphy’s Law tells us that anything that can go wrong will go wrong.
2- And anything that does go wrong will get progressively worse.
3- And if you survive the first two laws it’s time to panic.
Had this on and off for several days, now.
Every once in a while, I would get the "Server not connected" message.
In these cases, it usually doesn't come just once and crash, but come several times running for about ten seconds with small gaps in between - so about one or two seconds.
I usually quit the game before it may crash, as it is unplayable, anyway.
Last time this happened was just a few minutes ago.
How long does it take for such a solar storm to pass through?
But I'm still a mere human."
Vice Admiral Chris Curtiss, Temporal Ambassador
1- Murphy’s Law tells us that anything that can go wrong will go wrong.
2- And anything that does go wrong will get progressively worse.
3- And if you survive the first two laws it’s time to panic.
After logging off, I now encounter issues regarding the Launchers.
They don't seem to load at all. Or they take eons.
But I'm still a mere human."
Vice Admiral Chris Curtiss, Temporal Ambassador
Tracerts to the login server will timeout at something like edge.gateway.perfectworld when its not working. So either the hosting ISP gateway or their internal gateway hardware is overloaded or has issues.
Depending on which routing (the path) you get to their servers will determine if your affected or not as they presumably have multiple gateways.
Doubt it's my ISP, because right after logging out, watched Netflix for a while and had no picture quality issues.
When it started happening on my desktop machine I was wondering if it was just my part of the world too.....
I was on last night too and experienced exactly the same behavior, numerous disconnects before I finally called it a night.
could this have anything to do with the internet backbone and possible wildfires wreaking havoc out west? We have seen similar issues about the same time last year....perhaps cryptic and pwe don't want us to know that STO is not nearly robust as the rest of the internet in terms of quality of service, eh? :rolleyes:
:mad:
15 89 ms 248 ms 240 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
I've been getting a lot of lag and bounce outs the last three days myself.
When I do a trace, it inevitably shows that the connection in Boston (cogent) is the problem.
(Cogent BTW, is the Server Farm that PWE/Cryptic uses to run the game)
I can only surmise that either Cryptic or Cogent is somehow mucking up the process of communication, while adding the new expansion to the game and are probably trying to adjust the amount of data passing through their servers at the lowest possible capacity.
They are probably trying to save costs by starting with the least amount of new server capability and slowly adding more bandwidth (or whatever it's called) till we stop complaining.
That's why we spend the first week or so after a major addition to the game, all trying to get through to what is probably just enough capacity to hold 3/4's of us.
They are right now running three version of the game (Holo/Tribble/Redshirt) through the same amount of servers that normally only have to deal with two.
And with Tribble being inundated with large numbers of testers, Holo being on the uptick with folks stocking up, plus folks fiddling on Redshirt, it's creating a pile up that the Boston connection isn't prepared to handle.
And PWE, I'm sure, doesn't want to pay for more server bandwidth which won't be needed when DQ hits and we go back to just the two play areas. (Tribble will be a ghost town and Redshirt will be gone again)
<shrug>
I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
Forever a STO Veteran-Minion