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Forums > Home› Support› Graphical and Sound Issues

Fatal Error: Direct3D driver returned error code

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited July 2014 in Graphical and Sound Issues
Fatal Error: Direct3D driver returned error code (UNKNOWN:
0x887601b3) while locking a texture (2D texture size 256 x 256
(D4DFMT_DCT1), 4.00 GB memory available).

Technical Details: 2D texture size 256 x 256 (D3DFMT_DXT1), 4.00 GB
memory available

Well, I have no idea what this is, but while on ground missions or on stations I occasionally crash. Get's annoying.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Reinstall directx 9.0x or your graphic drivers.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have this same issue. I was fighting Klingons on a space station in the Briar Patch. This has happened almost every ground mission I have had. I tried the drivers and direct x and neither worked. Someone please fix this!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Flare Starchild wrote:
    I have this same issue. I was fighting Klingons on a space station in the Briar Patch. This has happened almost every ground mission I have had. I tried the drivers and direct x and neither worked. Someone please fix this!

    I'm getting this too, on an ATI Radeon 5770. It's very annoying.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I keep getting this as well. Seems to have just started tonight, though, so I wonder what has changed to cause it for me. ATI Card here as well, maybe a driver issue or something.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I also have this problem which started over the last month or so. It could be related to the new ATI 10.6 drivers but I'm not sure. I can't even complete a ground mission because too much combat causes this error and a crash.

    Specs:
    Core 2 Extreme QX9650
    8 GB DDR2-1066
    nvidia 780i motherboard
    ATI 5970 with 10.6 drivers
    Creative X-FI with latest drivers
    Windows 7 x64
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    Happens to me as well.
    Crashes on ground missions left and right.

    In my case, I had to turn off Dynamic lighting in the video option.
    Others recommend also turning off post processing.

    There's a significant difference in GFX with it off, but at least it doesn't crash anymore.

    I'd suggest trying leaving those options off.
    At least until we hear the issue has been fixed (they're working on it)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    same problem here

    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
    Language: Dutch (Regional Setting: Dutch)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: GA-MA785GMT-UD2H
    BIOS: Award Modular BIOS v6.00PG
    Processor: AMD Phenom(tm) II X4 945 Processor (4 CPUs), ~3.0GHz
    Memory: 4096MB RAM
    Available OS Memory: 4094MB RAM
    Page File: 1984MB used, 6200MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 64bit Unicode

    Card name: ATI Radeon HD 5800 Series
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x6899)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_6899&SUBSYS_E140174B&REV_00
    Display Memory: 2797 MB
    Dedicated Memory: 1014 MB
    Shared Memory: 1783 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Algemeen PnP-beeldscherm
    Monitor Model: H243H
    Monitor Id: ACR0074
    Native Mode: 1920 x 1080(p) (59.934Hz)
    Output Type: DVI
    Driver Name: atiu9p64.dll,aticfx64.dll,aticfx64.dll,atiu9pag,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.14.0001.6099 (English)
    Driver Version: 8.712.0.0
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 3/3/2010 05:06:34, 28160 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-2BD9-11CF-2863-41C1A1C2C535}
    Vendor ID: 0x1002
    Device ID: 0x6899
    SubSys ID: 0xE140174B
    Revision ID: 0x0000
    Driver Strong Name: oem5.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.712.0.0:pci\ven_1002&dev_6899
    Rank Of Driver: 00E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
  • sicsydesicsyde Member Posts: 1 Arc User
    edited January 2014
    I have never really had too many issues with star trek online. It has been an awesome game. But I do not understand what is going on here. I reinstall it several times it lets me log in once at half resolution which ive never had to do that before even with my card. I disabled my antivirs and firewall just incase that is the issue. It does not seem to be a hardware issue. I would really like to know what is going on here.
  • eazzieeazzie Member Posts: 4,222 Arc User
    edited January 2014
    sicsyde wrote: »
    I have never really had too many issues with star trek online. It has been an awesome game. But I do not understand what is going on here. I reinstall it several times it lets me log in once at half resolution which ive never had to do that before even with my card. I disabled my antivirs and firewall just incase that is the issue. It does not seem to be a hardware issue. I would really like to know what is going on here.

    If you have the game set at half res, this is a current known issue yet to be fixed properly. To get back to full res, in your chat window type /renderscale 1.
  • drkfrontiersdrkfrontiers Member Posts: 2,477 Arc User
    edited January 2014
    This issue prevents me from even logging in to the game :(

    As soon as the game launcher loads the game it crashes :mad:

    And I have a tourney to organise. :eek:
  • lan451lan451 Member Posts: 3,386 Arc User
    edited January 2014
    drkfrontiers wrote: »
    This issue prevents me from even logging in to the game :(

    As soon as the game launcher loads the game it crashes :mad:

    And I have a tourney to organise. :eek:

    Did you by chance upgrade to the latest 332 Nvidia drivers? I did that and was getting D3D errors everywhere. As soon as I launched STO it would crash and give me errors. I messed around with it for a whole day and couldn't get it to work. I eventually rolled back to the 331 drivers and everything was perfectly fine again.
    JWZrsUV.jpg
    Mine Trap Supporter
  • puttenhamputtenham Member Posts: 1,052 Arc User
    edited January 2014
    been having this problem for a while now.. thought it had something to do with tridef.. however, they say its not them.. so I searched it on google.. low and behold the only info I can find on it comes from sto or neverwinter. lol.. good ole cryptic..

    so yeah, im gonna doodle around with it a little, and see if I can get it running right, (cause you know you cant count on them for any help).. but if anyone knows work around, it would be greatly appreciated..

    im running an xfx amd r7880, 8 gigs of ram, a 3 gh processor and im liquid cooled..

    getting the fatal error (happens pretty much all the time) direct3d driverreturned error code (dxgi_error_device_removed) while checking sync query..

    technical details: sync query 2 0x62b040 get data ==
    ox887a0005 0 nf 21487
    d3d11 device removed due to dxgi_error_device_hung
    0x887a0006


    at least my device is hung lol...
  • puttenhamputtenham Member Posts: 1,052 Arc User
    edited January 2014
    switching to direct x9 seems to be working so far.. so it seems to be a problem with direct x 11
  • mosesbgmosesbg Member Posts: 3 Arc User
    edited July 2014
    The Same story! What i must do to fix this?

    getting the fatal error (happens pretty much all the time) direct3d driverreturned error code (dxgi_error_device_removed) while checking sync query..

    technical details: sync query 2 0x62b040 get data ==
    ox887a0005 0 nf 21487
    d3d11 device removed due to dxgi_error_device_hung
    0x887a0006
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