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Forums > Home› Support› PC Gameplay Bug Reports

3 Major bugs with my account.

twebster1977twebster1977 Member Posts: 41 Arc User
edited April 2014 in PC Gameplay Bug Reports
So I have a few things here:

1. I cannot put anything into my account bank, nor can i take anything from it. This started happening with the new update and when I bought extra inventory and bank slots.

2. Any C store ship I own cannot be reclaimed, or small craft, I get an error message that the ship cant be purchased and that the transaction failed even though I meet all the requirements for those ships, they arent currently claimed and i have the ship slots. This has been going on for 2 weeks or longer, discovered it awhile ago.

3. And for the most Bizarre one yet.......I tried to buy a fleet galaxy x. I meet all the requirements such as fleet marks, the module (I already own the c store one) and we have plenty of ship requisitions as a fleet. Well when I click on "Buy ship" it does absolutely nothing. No ship appears nor does it take the required marks, module, etc.

Here's another interesting bit......I am able to buy TWO fleet avengers for the same character if I wanted to. Before this was never allowed to have two fleet ships but it lets me buy it. Crazy huh?! :)

Again I also meet the requirements for all these items and have the ship slots so what is going on? I submitted big reports and of course contacted tech support and right now the issue isn't solved yet. Anyone having any or all of these issues like me?

-Tony
Host of STO World http://www.the37s.com

Fleet Advisor for Battle Fleet Olympus

http://www.battlefleetolympus.com
Post edited by twebster1977 on

Comments

  • eazzieeazzie Member Posts: 4,254 Arc User
    edited March 2014
    twebster1977 wrote: »
    So I have a few things here:

    1. I cannot put anything into my account bank, nor can i take anything from it. This started happening with the new update and when I bought extra inventory and bank slots.

    2. Any C store ship I own cannot be reclaimed, or small craft, I get an error message that the ship cant be purchased and that the transaction failed even though I meet all the requirements for those ships, they arent currently claimed and i have the ship slots. This has been going on for 2 weeks or longer, discovered it awhile ago.

    3. And for the most Bizarre one yet.......I tried to buy a fleet galaxy x. I meet all the requirements such as fleet marks, the module (I already own the c store one) and we have plenty of ship requisitions as a fleet. Well when I click on "Buy ship" it does absolutely nothing. No ship appears nor does it take the required marks, module, etc.

    Here's another interesting bit......I am able to buy TWO fleet avengers for the same character if I wanted to. Before this was never allowed to have two fleet ships but it lets me buy it. Crazy huh?! :)

    Again I also meet the requirements for all these items and have the ship slots so what is going on? I submitted big reports and of course contacted tech support and right now the issue isn't solved yet. Anyone having any or all of these issues like me?

    -Tony

    I suggest you submit a support ticket as sadly you will not get a direct response to these issues via the forum.
  • revandarklighterrevandarklighter Member Posts: 0 Arc User
    edited March 2014
    That sounds like your account being seriously screwed up...

    ....if you are lucky this will be fixed by 2018.
    Support more story content in STO
  • twebster1977twebster1977 Member Posts: 41 Arc User
    edited March 2014
    revandarklighter wrote: »
    That sounds like your account being seriously screwed up...

    ....if you are lucky this will be fixed by 2018.

    You arent kidding me......and the responses havent been that helpful. For being a strong supporter of this game from the start ive never had that many problems with my character and account but suddenly since the winter event it's been nothing short of chaos for me even worse since the last couple of updates. I even provided a video for them to see first hand what was going on. INstead I received a standardized response to the c store and galaxy X issue telling me what the requirements are to claim and buy stuff. I wouldnt have even contacted tech support if i didnt meet them I already KNEW that and explained it but that was my response.
    Host of STO World http://www.the37s.com

    Fleet Advisor for Battle Fleet Olympus

    http://www.battlefleetolympus.com
  • twebster1977twebster1977 Member Posts: 41 Arc User
    edited March 2014
    revandarklighter wrote: »
    That sounds like your account being seriously screwed up...

    ....if you are lucky this will be fixed by 2018.

    Been there done that
    Host of STO World http://www.the37s.com

    Fleet Advisor for Battle Fleet Olympus

    http://www.battlefleetolympus.com
  • stoutesstoutes Member Posts: 4,219 Arc User
    edited March 2014
    Concerning your ship problem, have you tried to empty your inventory?

    I get the peculiar bug where I get an "Inventory full" message as soon as I get a drop or something from the exchange (which gets in the "extra" slots).

    You might try to empty your bank (as much as possible) and reclaim the ship again.
    maxvitor wrote: »
    Nerf is OP, plz nerf
    That's quite the paradox, how could you nerf nerf when the nerf is nerfed. But how would the nerf be nerfed when the nerf is nerfed? This allows the nerf not to be nerfed since the nerf is nerfed? But if the nerf isn't nerfed, it could still nerf nerfs. But as soon as the nerf is nerfed, the nerf power is lost. So paradoxally it the nerf nerf lost its nerf, while it's still nerfed, which cannot be because the nerf was unable to nerf.

    I call it, the Stoutes paradox.
  • twebster1977twebster1977 Member Posts: 41 Arc User
    edited March 2014
    stoutes wrote: »
    Concerning your ship problem, have you tried to empty your inventory?

    I get the peculiar bug where I get an "Inventory full" message as soon as I get a drop or something from the exchange (which gets in the "extra" slots).

    You might try to empty your bank (as much as possible) and reclaim the ship again.

    tried that.....and nothing. I also never got an inventory full response either
    Host of STO World http://www.the37s.com

    Fleet Advisor for Battle Fleet Olympus

    http://www.battlefleetolympus.com
  • wilbor2wilbor2 Member Posts: 1,684 Arc User
    edited March 2014
    I had a bank bug before were it would not let me take stuff out. I uninstalled the game and removed every bit of it n re-downloaded n re-installed it it fixed it for me, hope this helps.
    gs9kwcxytstg.jpg
  • twebster1977twebster1977 Member Posts: 41 Arc User
    edited March 2014
    wilbor2 wrote: »
    I had a bank bug before were it would not let me take stuff out. I uninstalled the game and removed every bit of it n re-downloaded n re-installed it it fixed it for me, hope this helps.

    Already tried this as well, didnt work.
    Host of STO World http://www.the37s.com

    Fleet Advisor for Battle Fleet Olympus

    http://www.battlefleetolympus.com
  • meimeitoomeimeitoo Member Posts: 12,594 Arc User
    edited March 2014
    Maybe some patch went awry. I would just complete reinstall the game (full deinstall, and then reinstall).
    3lsZz0w.jpg
  • twebster1977twebster1977 Member Posts: 41 Arc User
    edited March 2014
    meimeitoo wrote: »
    Maybe some patch went awry. I would just complete reinstall the game (full deinstall, and then reinstall).

    Like I just said, already tried that :) Its only one toon too not my account
    Host of STO World http://www.the37s.com

    Fleet Advisor for Battle Fleet Olympus

    http://www.battlefleetolympus.com
  • twebster1977twebster1977 Member Posts: 41 Arc User
    edited March 2014
    So to my disappointment they haven't solved any of these issues and it's been over 20 days. Submitted a bug report but again, nothing really seems to be working now.

    Cant reclaim ships, small craft or any items that are re-claimable from the c store.
    Account bank will not work and I cannot get anything out of it.
    Can't buy a galaxy x even though I have everything I need to be able to do

    This is pretty disappointing and frustrating.
    Host of STO World http://www.the37s.com

    Fleet Advisor for Battle Fleet Olympus

    http://www.battlefleetolympus.com
  • askrayaskray Member Posts: 3,329 Arc User
    edited March 2014
    twebster1977 wrote: »
    So to my disappointment they haven't solved any of these issues and it's been over 20 days. Submitted a bug report but again, nothing really seems to be working now.

    Cant reclaim ships, small craft or any items that are re-claimable from the c store.
    Account bank will not work and I cannot get anything out of it.
    Can't buy a galaxy x even though I have everything I need to be able to do

    This is pretty disappointing and frustrating.

    bug reports will not go anywhere as they never get a response. Try submitting a ticket to the accounts department since this is a c-store issue.
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • edgecrysgeredgecrysger Member Posts: 2,740 Arc User
    edited March 2014
    eazzie wrote: »
    I suggest you submit a support ticket as sadly you will not get a direct response to these issues via the forum.


    LOL. And you think he will receive a useful answer using a ticket?? xDDDD. Some of you are so innocent... xD

    Unfortunately, there are sooooo many cases in where the response sending a ticket, is so useless, and the basic response is.. its a bug, just delete your character and create a new one... (for example). Nice solution xD.
  • twebster1977twebster1977 Member Posts: 41 Arc User
    edited March 2014
    Ive tried every channel I could, bug reports, tickets etc. I get the same generic answer that unfortunately does nothing :(
    Host of STO World http://www.the37s.com

    Fleet Advisor for Battle Fleet Olympus

    http://www.battlefleetolympus.com
  • askrayaskray Member Posts: 3,329 Arc User
    edited March 2014
    twebster1977 wrote: »
    Ive tried every channel I could, bug reports, tickets etc. I get the same generic answer that unfortunately does nothing :(

    The ONLY other option I can think of is to try and send a PM to laughingtrendy (since smirk is off for a week), explain the situation and put in your ticket numbers that you've submitted showing no resolution and see if she can't help you.

    Beyond that I got no other ideas :(
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • twebster1977twebster1977 Member Posts: 41 Arc User
    edited April 2014
    What good is that going to do? Im just going to get ignored anyway. I mean I have only supported this game since it came out, I am sure that doesn't mean anything though considering the lackluster and garbage response I received from the tech support team. Forgive me if I am a little pissed off right now
    Host of STO World http://www.the37s.com

    Fleet Advisor for Battle Fleet Olympus

    http://www.battlefleetolympus.com
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