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I REALLY need some help

jaysenphoenixjaysenphoenix Member Posts: 5 Arc User
edited March 2014 in PC Gameplay Bug Reports
I have reported this issue several times over the years and no one has been able to help, So here I am try ..... again!

Tech Support has encouraged me to report the following chat error as a serious game play bug
since they currently have no way to assist me. And I have, its almost been a month and still no answer. Keep in mind I have sent a post about this problem several times since beta....

Basically, I can't be invited to a group or PvP match from any type of chat.

When someone right clicks my name in chat and selects "Invite to team" or "Challenge Player",
they get the following error message:
"queue_challenge_name" takes 2 argument(s). or [System] Queue_Challenge_Name <string> <string>"

In the chat dialog, my entire name is highlighted on cursor hover, but it is not being quoted
correctly when the queue invite command is triggered from the right click menu.

The ONLY way for me to be invited is for the other player to actually type
/queue_invite "Character Name@Jason Phoenix"

In actual game, almost no one is willing to take the time to do this. Experienced players use chat channels to quickly team with other powerful players and increase their odds of completing a mission. Since I cannot be invited in chat, I have to go through the standard PvE queue. Four years pugging has really been hell.

I checked with a GM and all of my Social tab settings are correct. The root cause appears to be the space in my @name, "@Jason Phoenix".

To solve the issue, I have asked for a possible name change to @JasonPhoenix, @JasonTPhoenix, or @JTPhoenix.
Unfortunately, Tech Support cannot do name changes.

I got this name when I was a beta player and have had this problem ever since beta.

Also I am a lifetime member and I do not have access to the 1000day rewards, in fact in the game I'm still considered a 700 day vet, please advise.....
Post edited by jaysenphoenix on

Comments

  • askrayaskray Member Posts: 3,329 Arc User
    edited March 2014
    As it sounds, this would probably be a good enough reason for your name to be changed. Put in a ticket to billing under account issues and see what they say :)
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • norobladnoroblad Member Posts: 2,624 Arc User
    edited March 2014
    ^^^
    Sort of agreed, but IMHO they need to fix the code to allow spaces or automatically do a quick iteration over the database to remove the spaces (replace with _ maybe).

    But why is this happening all of a sudden? You are not alone, we have a guy in our fleet with the problem. A rename works but there are probably tons of people with the issue.
  • crypticfrostcrypticfrost Member Posts: 1,479 Cryptic Developer
    edited March 2014
    Thanks for your report. I'll see what I can do from QA's side of things. Otherwise, askray's suggestion is probably your best bet for something quick.
    STO QA Team
  • empireofsteveempireofsteve Member Posts: 665 Arc User
    edited March 2014
    While not a real solution, if quotation marks are put around your name it should help.
    NERF CANNONS - THEY NEED A 50% NERF
    CRUISERS NEED A 206% HULL BUFF
  • askrayaskray Member Posts: 3,329 Arc User
    edited March 2014
    While not a real solution, if quotation marks are put around your name it should help.

    This is a good suggestion too :) But like he mentioned, those that want to just do a quick match and go won't take the time to type it out :(
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • futurepastnowfuturepastnow Member Posts: 3,660 Arc User
    edited March 2014
    I have to invite people to matches every day. Many of them have names like yours. The quickest way:

    1. Select name in chat (just highlight it)
    2. Click the invite button on the queue window
    3. Type a quatation mark, hit Ctrl-V, type another quotation mark
    4. Hit invite

    Works every time.

    Now, both the account creation system and the character creator allow people to make names that the game is clearly incompatible with. Why? Did not thought get put into these systems?
  • kalanikalani Member Posts: 0 Arc User
    edited March 2014
    I know from seeing people with character name@badname"randomnumbers" that handles can be changed and since this guy is experiencing a rater serious bug related to his handle I really don't understand why he isn't being allowed to change it.
    [SIGPIC][/SIGPIC]
  • captfabulouscaptfabulous Member Posts: 292 Arc User
    edited March 2014
    kalani2 wrote: »
    I know from seeing people with character name@badname"randomnumbers" that handles can be changed and since this guy is experiencing a rater serious bug related to his handle I really don't understand why he isn't being allowed to change it.

    Unfortunately there are a lot of things CSRs say they can't do that they absolutely CAN do. They refuse because they don't want people swamping them with requests for things like name changes -- something they see as frivolous (which aren't always, as in cases like this).

    The PWE reps are significantly worse than the Atari reps were. And I know at one time Cryptic had their own CSRs who were much more willing to be helpful but I do not know if they still exist.
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