I'm saying that people should have a little patience for when things go wrong, and have a little understanding about the dev's side of things, regardless of all other details. And when that patience runs out, to be civil when expressing their dissatisfaction. Saying things like 'they think they're above their customers' and such also doesn't help, and also won't speed up any potential fixes
First off, this is not the first time this current bug has happened. It happened back on 10/3. It took one week to fix. That wasn't so bad.
This time the bug was mention when Tribble went to Season 8. No dev response was given to the bug report. Then it was pushed out onto the holodeck where we have now been neglected for two weeks, and now three weeks as there is still not a fix.
They lost my understanding after week two. First off, this should not have been allowed to happen. If they aren't going to use Tribble to test and fix TRIBBLE it should be discarded. Secondly, what I am getting for the money I paid. Last time I checked, nothing. I can't access the game because of a TRIBBLE up on their end.
To me it looks like they think they are above their customer as they have already received the money and not given the service payed for. They haven't offered a refund on that money, even though the problem is on their end. Their solution: "Since your experiencing a graphics related problem that's on our end, perhaps you should spend more money for a new computer while we 'pretend' to fix the problem." Everything I have seen so far suggests they think they're above the customer. Heck, I've also essentially seen a "no communications" policy from the devs.
First off, this is not the first time this current bug has happened. It happened back on 10/3. It took one week to fix. That wasn't so bad.
This time the bug was mention when Tribble went to Season 8. No dev response was given to the bug report. Then it was pushed out onto the holodeck where we have now been neglected for two weeks, and now three weeks as there is still not a fix.
They lost my understanding after week two. First off, this should not have been allowed to happen. If they aren't going to use Tribble to test and fix TRIBBLE it should be discarded. Secondly, what I am getting for the money I paid. Last time I checked, nothing. I can't access the game because of a TRIBBLE up on their end.
To me it looks like they think they are above their customer as they have already received the money and not given the service payed for. They haven't offered a refund on that money, even though the problem is on their end. Their solution: "Since your experiencing a graphics related problem that's on our end, perhaps you should spend more money for a new computer while we 'pretend' to fix the problem." Everything I have seen so far suggests they think they're above the customer. Heck, I've also essentially seen a "no communications" policy from the devs.
And it appears you've missed my point... *sigh*
That no matter how much things look (whether to you, or a different opinion), jumping to assumptions like that simply doesn't help. The bug may appear similar, but for all we know, it could be very different on the programmer's end.
Then there's priorities, how many people are working on this, etc etc. So overall assumptions just make things worse
And 'no communication' just isn't true; have you seen how much these devs post on these forums? A lot more than other MMO's, and that's not even mentioning the fact that they read the forums fairly frequently (on their own time, if not for work).
I'll just leave it at that
Was named Trek17.
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
That no matter how much things look (whether to you, or a different opinion), jumping to assumptions like that simply doesn't help. The bug may appear similar, but for all we know, it could be very different on the programmer's end.
Then there's priorities, how many people are working on this, etc etc. So overall assumptions just make things worse
And 'no communication' just isn't true; have you seen how much these devs post on these forums? A lot more than other MMO's, and that's not even mentioning the fact that they read the forums fairly frequently (on their own time, if not for work).
I'll just leave it at that
You also missed my point about being a paying customer. Let's keep it simple. If you purchase something and it doesn't work and they keep taking your money are you going to be fine with that?
Also on the communications thing, I have questions that were asked on Bran's twitter, on the forum, in support tickets that are a week old and have been unaddressed. That is no communication right there.
You also missed my point about being a paying customer. Let's keep it simple. If you purchase something and it doesn't work and they keep taking your money are you going to be fine with that?
Also on the communications thing, I have questions that were asked on Bran's twitter, on the forum, in support tickets that are a week old and have been unaddressed. That is no communication right there.
Yes, actually
Raging at something I cannot unduly influence is not in my nature. I tell them the problem, help all I can, and occasionally ask around; that's it. Rage, assumptions, and hatred from one person (myself) can't and won't speed up potential fixes, change priorities, or anything similar.
And I have no desire to do so anyway. Never have
And you expect them to answer every single bug and question? Seriously?
Was named Trek17.
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
From what I know, or have guessed at, a change of policy or other major changes in a business need some kind of approval from upper management (in this case, PWE)
But take that with a grain of salt, as inner workings aren't my strong suit
But that just pushes the question up one level. Why can't PWE change their policy?
Raging at something I cannot unduly influence is not in my nature. I tell them the problem, help all I can, and occasionally ask around; that's it. Rage, assumptions, and hatred from one person (myself) can't and won't speed up potential fixes, change priorities, or anything similar.
And I have no desire to do so anyway. Never have
And you expect them to answer every single bug and question? Seriously?
In my question I was not talking about Cryptic specifically, I was just generalizing. Let me make another analogy.
Say you're electricity is out. Your power company knows that can fix it, but says they'll get to it when they get to it. Problem would be you're still getting charged for a service your paid for, but aren't getting because it's beyond your control. You would still pay that and not have a problem essentially being robbed as you wouldn't get one penny of that money back. (Also, before you have to ask this is a hypothetical situation and I know it wouldn't really happen. I'm using it for an analogy, nothing more.)
Also on the communications, no I don't expect them to answer every question. I do however, expect them to answer them in the order they are asked. I have seen some lately have less than half an hour before they're answered. Mine have been waiting a week.
But that just pushes the question up one level. Why can't PWE change their policy?
Again why should they. Lets say 100 paying customers are effected by the bug, and lets assume they pay about 30 dollars a month. That's a paltry 3000 dollars they're loosing. They probably make that in an HOUR with launching Season 8 bugged as it is, and giving the other huge amounts of players chance to play it.
As sucky as it is, it's a buisiness decision, ship it out and affect a very, very tiny minority and loose a paltry sum of cash, or delay shipment until it's fixed and lose a ton of money on it.
Simply put money>you. Every MMO is like this, and no MMO ever releases non-bugged or releases a major update non-bugged. Does it suck that you're the one being screwed over... yes it does. Do you honestly think Cryptic or any MMO publisher is going to lose any sleep over this? Nope.
And you expect them to answer every single bug and question? Seriously?
If it is a bug that keeps a lot of players from entering and playing the game, yes, I would like to know what happened and what can be done to fix this.
Again why should they. Lets say 100 paying customers are effected by the bug, and lets assume they pay about 30 dollars a month. That's a paltry 3000 dollars they're loosing. They probably make that in an HOUR with launching Season 8 bugged as it is, and giving the other huge amounts of players chance to play it.
As sucky as it is, it's a buisiness decision, ship it out and affect a very, very tiny minority and loose a paltry sum of cash, or delay shipment until it's fixed and lose a ton of money on it.
Simply put money>you. Every MMO is like this, and no MMO ever releases non-bugged or releases a major update non-bugged. Does it suck that you're the one being screwed over... yes it does. Do you honestly think Cryptic or any MMO publisher is going to lose any sleep over this? Nope.
We don't know how many customers this bug is affecting. It's not affecting me personally. I'm not saying that every release should be perfectly bug-free. But if there are major bugs that were reported ahead of time, those should be fixed before release. Customers not being able to log on should be considered a major bug.
If you want to look at this from a business perspective, having a high-quality product makes customers more inclined to pay you. There is also the cost of new development. Building on a rocky foundation causes more problems than building on a solid one.
In my question I was not talking about Cryptic specifically, I was just generalizing. Let me make another analogy.
Say you're electricity is out. Your power company knows that can fix it, but says they'll get to it when they get to it. Problem would be you're still getting charged for a service your paid for, but aren't getting because it's beyond your control. You would still pay that and not have a problem essentially being robbed as you wouldn't get one penny of that money back. (Also, before you have to ask this is a hypothetical situation and I know it wouldn't really happen. I'm using it for an analogy, nothing more.)
Also on the communications, no I don't expect them to answer every question. I do however, expect them to answer them in the order they are asked. I have seen some lately have less than half an hour before they're answered. Mine have been waiting a week.
My answer, while definitely applied to Cryptic definitely in that instance, still hasn't changed all that much for your general example
As for communications, I say again; Cryptic can't and won't answer every bug report and question. And even if they tried, they can acknowledge the bug report to themselves, report it, then quite possibly forget about it soon afterward. They are human, after all
So I say your lack of an answer is not deliberate. And even if it is, it's not a malicious version most likely, and I think you have no reason to be angry about a little thing like that anyway imo
Was named Trek17.
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
In my question I was not talking about Cryptic specifically, I was just generalizing. Let me make another analogy.
Say you're electricity is out. Your power company knows that can fix it, but says they'll get to it when they get to it. Problem would be you're still getting charged for a service your paid for, but aren't getting because it's beyond your control. You would still pay that and not have a problem essentially being robbed as you wouldn't get one penny of that money back. (Also, before you have to ask this is a hypothetical situation and I know it wouldn't really happen. I'm using it for an analogy, nothing more.)
Also on the communications, no I don't expect them to answer every question. I do however, expect them to answer them in the order they are asked. I have seen some lately have less than half an hour before they're answered. Mine have been waiting a week.
Not the best analogy as you've said. In the instance of a power outage the electric meter on your house stops recording the electricity usage since you're not using any. A subscription service doesn't work the same way. For instance during the summer excess heat has caused my broadband internet to die for up to eight hours at a time. Comcast did not reimburse me for that loss of service because it was also out of their control.
I'm quite curious myself however. I experienced no break whatsoever, I got the account authentication thing and had to relogin at the title screen and then I was good to go. And my Computer is not all that great. I got massive lag on Crystalline Entity and even Fleet Alert, this is nothing close to top of the line. I don't get why some people are completely unable to log in. I also find it interesting that that big visual distortion bug, was apparently tied to the HUD. I pressed Alt+F12 to kill the UI so I could take a pic of it (looked like a Radio Telescope pic) and the distortion went away and came back with the HUD.
It would certainly be good customer service for them to if not reimburse, at least pause someone's subscription while that person can't log in (checking the last time someone checked in is as easy for us as going to the gateway and looking at their fleet roster so Cryptic certainly has that info), but something tells me that they feel such a thing could be opened up for abuse. I'm sure there's something in the legalese of the EUA that nips such a thing in the bud, but it would be a nice thing to do for a customer in a tight spot.
But there's something to be said about what counts as a paying customer. There are those who have gold accounts, and then there are silver players who buy lockbox keys and stuff from the lobi store.
And while answering questions in the order that they're received is logical on the surface, there is also logic to why they wouldn't. Since these things are compartmentalized, they may not have an answer for questions 1 and 2, but question 3 is an easy issue, question 4 goes to a different department that doesn't have much on their plate and get to it quickly, question 5 requires a week of research just to see the problem in house, question 6 is something they were already working on for a week, and question 7 is an easy issue but in a department that's swamped with question 1 and 2.
"Rise like Lions after slumber, In unvanquishable number, Shake your chains to earth like dew, Which in sleep had fallen on you-Ye are many they are few"
You also missed my point about being a paying customer. Let's keep it simple. If you purchase something and it doesn't work and they keep taking your money are you going to be fine with that?
The game is free. You have the option to not pay anything. If you can't play for a month, don't sub for a month. I don't see how they keep taking your money unless you keep giving it to them. They don't have a phaser to your head.
The game is free. You have the option to not pay anything. If you can't play for a month, don't sub for a month. I don't see how they keep taking your money unless you keep giving it to them. They don't have a phaser to your head.
In some instances, EG 3 month subs, you can pay upfront. As such, people being locked out for a third of the time (as i know some that are approaching 4 weeks now) are feeling hard done by, and personally I dont blame them, id be fuming if I had a sub at the moment.
Would have been nice before this rerun of FE's if they fixed that bug that prevented newer characters to be able to do all the missions after the wasteland/nimbus LOL. I've got quite a few feds and kdf that can't do any so there won't be any accountability on cryptics part for that I am sure of.
In some instances, EG 3 month subs, you can pay upfront. As such, people being locked out for a third of the time (as i know some that are approaching 4 weeks now) are feeling hard done by, and personally I dont blame them, id be fuming if I had a sub at the moment.
Exactly. I'm paid through the middle of December on a 3 month subscription. Considering I haven't been able to logon once since Season 8 went live, I'm a bit pissed.
Comments
First off, this is not the first time this current bug has happened. It happened back on 10/3. It took one week to fix. That wasn't so bad.
This time the bug was mention when Tribble went to Season 8. No dev response was given to the bug report. Then it was pushed out onto the holodeck where we have now been neglected for two weeks, and now three weeks as there is still not a fix.
They lost my understanding after week two. First off, this should not have been allowed to happen. If they aren't going to use Tribble to test and fix TRIBBLE it should be discarded. Secondly, what I am getting for the money I paid. Last time I checked, nothing. I can't access the game because of a TRIBBLE up on their end.
To me it looks like they think they are above their customer as they have already received the money and not given the service payed for. They haven't offered a refund on that money, even though the problem is on their end. Their solution: "Since your experiencing a graphics related problem that's on our end, perhaps you should spend more money for a new computer while we 'pretend' to fix the problem." Everything I have seen so far suggests they think they're above the customer. Heck, I've also essentially seen a "no communications" policy from the devs.
That no matter how much things look (whether to you, or a different opinion), jumping to assumptions like that simply doesn't help. The bug may appear similar, but for all we know, it could be very different on the programmer's end.
Then there's priorities, how many people are working on this, etc etc. So overall assumptions just make things worse
And 'no communication' just isn't true; have you seen how much these devs post on these forums? A lot more than other MMO's, and that's not even mentioning the fact that they read the forums fairly frequently (on their own time, if not for work).
I'll just leave it at that
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
You also missed my point about being a paying customer. Let's keep it simple. If you purchase something and it doesn't work and they keep taking your money are you going to be fine with that?
Also on the communications thing, I have questions that were asked on Bran's twitter, on the forum, in support tickets that are a week old and have been unaddressed. That is no communication right there.
Raging at something I cannot unduly influence is not in my nature. I tell them the problem, help all I can, and occasionally ask around; that's it. Rage, assumptions, and hatred from one person (myself) can't and won't speed up potential fixes, change priorities, or anything similar.
And I have no desire to do so anyway. Never have
And you expect them to answer every single bug and question? Seriously?
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
But that just pushes the question up one level. Why can't PWE change their policy?
In my question I was not talking about Cryptic specifically, I was just generalizing. Let me make another analogy.
Say you're electricity is out. Your power company knows that can fix it, but says they'll get to it when they get to it. Problem would be you're still getting charged for a service your paid for, but aren't getting because it's beyond your control. You would still pay that and not have a problem essentially being robbed as you wouldn't get one penny of that money back. (Also, before you have to ask this is a hypothetical situation and I know it wouldn't really happen. I'm using it for an analogy, nothing more.)
Also on the communications, no I don't expect them to answer every question. I do however, expect them to answer them in the order they are asked. I have seen some lately have less than half an hour before they're answered. Mine have been waiting a week.
Again why should they. Lets say 100 paying customers are effected by the bug, and lets assume they pay about 30 dollars a month. That's a paltry 3000 dollars they're loosing. They probably make that in an HOUR with launching Season 8 bugged as it is, and giving the other huge amounts of players chance to play it.
As sucky as it is, it's a buisiness decision, ship it out and affect a very, very tiny minority and loose a paltry sum of cash, or delay shipment until it's fixed and lose a ton of money on it.
Simply put money>you. Every MMO is like this, and no MMO ever releases non-bugged or releases a major update non-bugged. Does it suck that you're the one being screwed over... yes it does. Do you honestly think Cryptic or any MMO publisher is going to lose any sleep over this? Nope.
If it is a bug that keeps a lot of players from entering and playing the game, yes, I would like to know what happened and what can be done to fix this.
We don't know how many customers this bug is affecting. It's not affecting me personally. I'm not saying that every release should be perfectly bug-free. But if there are major bugs that were reported ahead of time, those should be fixed before release. Customers not being able to log on should be considered a major bug.
If you want to look at this from a business perspective, having a high-quality product makes customers more inclined to pay you. There is also the cost of new development. Building on a rocky foundation causes more problems than building on a solid one.
As for communications, I say again; Cryptic can't and won't answer every bug report and question. And even if they tried, they can acknowledge the bug report to themselves, report it, then quite possibly forget about it soon afterward. They are human, after all
So I say your lack of an answer is not deliberate. And even if it is, it's not a malicious version most likely, and I think you have no reason to be angry about a little thing like that anyway imo
Been playing STO since Open Beta, and have never regarded anything as worse than 'meh', if only due to personal standards.
Not the best analogy as you've said. In the instance of a power outage the electric meter on your house stops recording the electricity usage since you're not using any. A subscription service doesn't work the same way. For instance during the summer excess heat has caused my broadband internet to die for up to eight hours at a time. Comcast did not reimburse me for that loss of service because it was also out of their control.
I'm quite curious myself however. I experienced no break whatsoever, I got the account authentication thing and had to relogin at the title screen and then I was good to go. And my Computer is not all that great. I got massive lag on Crystalline Entity and even Fleet Alert, this is nothing close to top of the line. I don't get why some people are completely unable to log in. I also find it interesting that that big visual distortion bug, was apparently tied to the HUD. I pressed Alt+F12 to kill the UI so I could take a pic of it (looked like a Radio Telescope pic) and the distortion went away and came back with the HUD.
It would certainly be good customer service for them to if not reimburse, at least pause someone's subscription while that person can't log in (checking the last time someone checked in is as easy for us as going to the gateway and looking at their fleet roster so Cryptic certainly has that info), but something tells me that they feel such a thing could be opened up for abuse. I'm sure there's something in the legalese of the EUA that nips such a thing in the bud, but it would be a nice thing to do for a customer in a tight spot.
But there's something to be said about what counts as a paying customer. There are those who have gold accounts, and then there are silver players who buy lockbox keys and stuff from the lobi store.
And while answering questions in the order that they're received is logical on the surface, there is also logic to why they wouldn't. Since these things are compartmentalized, they may not have an answer for questions 1 and 2, but question 3 is an easy issue, question 4 goes to a different department that doesn't have much on their plate and get to it quickly, question 5 requires a week of research just to see the problem in house, question 6 is something they were already working on for a week, and question 7 is an easy issue but in a department that's swamped with question 1 and 2.
Thanks for that !
The map shaking @ Drozana was driving me nuts .
-tetryon beams doing ~75% damage instead of ~125% damage wile faw is on
-faw, and possibly other weapon modifiers have broken crit.
like, REALLY needs to fixed by now
The game is free. You have the option to not pay anything. If you can't play for a month, don't sub for a month. I don't see how they keep taking your money unless you keep giving it to them. They don't have a phaser to your head.
In some instances, EG 3 month subs, you can pay upfront. As such, people being locked out for a third of the time (as i know some that are approaching 4 weeks now) are feeling hard done by, and personally I dont blame them, id be fuming if I had a sub at the moment.
Exactly. I'm paid through the middle of December on a 3 month subscription. Considering I haven't been able to logon once since Season 8 went live, I'm a bit pissed.