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This month's Zen
admiralgillis
Member Posts: 0 Arc User
So, where's this month's zen? I've gone from one pay period to another without my 500 zen. I heard they were behind this month, but you guys better not forget me.
Post edited by admiralgillis on
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This is the pretty much the verbatim reply I got from "Customer Service"
If you're not LTS I highly advise you to jump ship as the boat on subscriptions is currently filling with water but the band is continuing to play.
Oh and PS the mods love to bury these threads, so prepare for that too.
Been there, done that.
Awoken Dead
Now shaddup about the queues, it's a BUG
whats the chances in about 4 or 5 months they totally deny stipends were apart of the deal and that because you agreed to their Terms of Service that they had every right to revoke the stipend if and when they chose.
Wouldnt be shocked to find out that Cryptic/PWE found that they were losing more money through allowing stipends in this game then gaining.
Not sure exactly why you think a published record will be any more honest than what they tell you. If you don't trust them when they tell you that your stipend has been paid, why would you trust a published record from the same people? Wouldn't they publish the same stuff they told you?
I can confirm (at least on my account) that stipends have resumed. I missed May and June because I had 1000 extra zen slapped in my account in April; I received July's stipend last weekend. Being the paranoid sort, I've been tracking my Zen pretty much from day one, but it seems that they've gotten my account right for this month, at least.
All this said, it does seem rather silly to hold back Zen transactions for a game (or an account)-even if they just have a display available for the last twenty transactions, plus or minus. They're clearly tracking the transactions already, so it can't be a database issue. This whole mess could've been avoided (okay, lessened-conspiracies are everywhere!) if this info was available to the players.
It's that they usually don't even READ the tickets.
I filed a ticket a few weeks ago that I had not received my stipend in June. I got the standard autoreply that I might have gotten too many Zen in April.
Except I did not subscribe in April, I was not even playing this game in April.
When I told them so I got an autoreply that said that regular subscribers get their stipend a few days after the payment clears.
So I told them (again) that I did not have a subscription in April or May and that I did not receive my stipend for June.
I asked them again (politely) to check the stipend for my account, and to tell me exactly when I had supposedly gotten it (including before/after balances).
And guess what - a few days later my ticket got resolved, and I got my stipend.
You have to be very patient and you have to explain things very simply, using easy words and short sentences. Treat them like little kids - you won't get anywhere with screaming and threats. Patience and repetition is the key. After a while somebody will actually read (and comprehend) your ticket and you will get help.
i love how somepeople on here have the mentality that if you dont speak about it, it doesnt exist..
i have not played the game in over 2 months now.. as of when i logged off last, i was 2 months behind on my stipened, and i did not recieve a double dose... (i keep very good records of my zen purchases, and my stipened). i am currently patching the game so i can check my mail, and if my zen isnt up to date, then i will let yall know..