Further Info on Crash to Desktop

hippiejon · July 2013

crypticfrost wrote: »

I will be sounding the alarm on these crashes. If you have error tracker numbers, please post them if you have not already done so. Thank you for those who have provided them.

I went into the Foundry today to attempt to reproduce the crash to desktop issue I have been experiencing in order to get more info for Frost, and today i am even more dismayed.

i can open a couple projects.
Both of them federation.
Any attempt to open any KDF project fails.

Error ID #s :
22096320

22114568

Further Investigation :

Problem appears to be with the KDF Toon itself.
Creating a federation toon allows for the editor to open with no crash.

Any attempt to use the existing KDF toon , crashes to Desktop, as described previously.

Any Attempt to create a new KDF toon for testing, results in Character creation failed
or login failed for unknown reason.

Existing fed Toon can open projects.
Can create new fed toon.

crypticfrost · July 2013

Thank you.

kirksplat · July 2013

crash to desktop after hitting "create content" button:

20861161

designationxr377 · July 2013

I can verify the KDF toon specific crashes and some of the error numbers, no change since my last report on this on my end. I can't get a consistent set though because it now only rarely shows the error numbers for me; the window closes too fast. I can open those missions with a Fed creator, but a Klingon one will crash it every time.

crypticfrost · July 2013

Thanks guys for passing on the info. I'm hoping we'll see some improvement with these crashes after this week's usual update but I expect some will prove to be persistent.

I've been unable to repro any of these crashes myself, so the only way to test the attempted fixes is to push the build and see what happens. So, once the new build goes up, if you've got the time and inclination just keep up what you've been doing. Pass on any crash numbers you get and keep me informed.

Thanks again for your help in trying to track down these bugs.

amahood · July 2013

Was working in the Foundry, on my kdf episode, for a couple hours, but NOW... NOW EVERY single time I sign in...

{and I have tried continuously for the past ten minutes to sign in}, It Keeps crashing!{same old same old with this thing}

IF you want to Know what I KNOW the Problem is, , What I KNOW the Problem is ,is that you have to connect to the Server to use it presently!

I Know that the Only way, this will Ever be resolved, ALL the issues of Crashing of the Foundry, will be Resolved, ONCE and ONLY , is IF it becomes an INSTALLABLE Software , whereas the ONLY time you connect THEN to the Server is when You Publish a Project.

God Bless the STO and Cryptic Team, but I Hope to God One day They agree to (even if a long-term project, just knowing it would be done Eventually , would be nice),if they Would JUST agree to make it an Installable Software.

ahhhhhh....

I wonder if Dreams ever come true?

And for those whom don't agree with the idea, all great idea's started as Unpopular.

The people who built the Airplane were laughed at for thinking people could fly, so too were other inventors.

So why not let the Foundry become an Installable Software? I bet Everyone would luv it then

notmyrealname333 · July 2013

The Foundry crashes to desktop every time I try to start a new project.

22253841
22114568
24095108

I have a custom tower, running Win7.

As a Lifetime subscriber, I would really like to start creating content, and its very frustrating to have it inoperative.

My Foundry toon is a Fed, if that matters. I never get to the point of setting the mission as either Fed or KDF. It crashes about 40 seconds after it starts to load/update the Foundry.

I forgot to mention, it used to work fine. This just started a couple days ago.

Problem Fixed. Thank you very much.

zorbane · July 2013

notmyrealname333 wrote: »

The Foundry crashes to desktop every time I try to start a new project.

22253841
22114568

I have a custom tower, running Win7.

As a Lifetime subscriber, I would really like to start creating content, and its very frustrating to have it inoperative.

KDF or FED?

crypticfrost · July 2013

notmyrealname333 wrote: »

The Foundry crashes to desktop every time I try to start a new project.

22253841
22114568

I have a custom tower, running Win7.

As a Lifetime subscriber, I would really like to start creating content, and its very frustrating to have it inoperative.

My Foundry toon is a Fed, if that matters. I never get to the point of setting the mission as either Fed or KDF. It crashes about 40 seconds after it starts to load/update the Foundry.

I forgot to mention, it used to work fine. This just started a couple days ago.

Thank you for your report.

maninblack017 · July 2013

Did this latest maintenance help resolve this foundry editor crashing issue?

xinlolnix · July 2013

I'm still having this problem, too. Have been for almost two weeks now. I don't know where to find the error number but I'll post it if I do.

I have only a fed character, and the crash occurs as soon as I try to open/create a project. it goes to the "patching foundry" box thing for a while and then just gives up and crashes to desktop.

Today's update did nothing to help. =/

zorbane · July 2013

Hey CrypticFrost,

There's been some discussion about the crashes over in this thread too in the general discussion forum: http://sto-forum.perfectworld.com/showthread.php?t=762281

malize did a couple tests and it looks like:

Fed toon on Fed mission = OK
KDF toon on KDF mission = crash
Fed toon on KDF mission = OK

realmalize · July 2013

zorbane wrote: »

Hey CrypticFrost,

There's been some discussion about the crashes over in this thread too in the general discussion forum: http://sto-forum.perfectworld.com/showthread.php?t=762281

malize did a couple tests and it looks like:
Fed toon on Fed mission = OK

KDF toon on KDF mission = crash

Fed toon on KDF mission = OK

I'll attempt to re-create each success/error combination with error number right now using the update build pushed today:

KDF Toon Tests--

Test 1: KDF toon on unpublished Fed mission = Crash (22114568)

Test 2: approx. 23:02 Central Time: KDF toon on unpublished KDF mission = Crash (Unknown, drops submittal before err# assigned)

Test 3: approx. 23:07 Central Time: KDF toon on previously published Fed mission = Crash (Unknown, drops submittal before err# assigned)

Test 4: KDF toon on previously published KDF mission = Crash (22114568)

Fed Toon Tests-- (repeated with same published/unpublished missions as KDF toon for continuity)

Test 1: Fed toon on unpublished Fed mission = ok

Test 2: Fed toon on unpublished KDF mission = ok

Test 3: Fed toon on published Fed mission = ok

Test 4: Fed toon on published KDF mission = ok

crypticfrost · July 2013

Thanks for the information. The crash number that you report is one that is still being worked on.

crypticfrost · July 2013

xinlolnix wrote: »

I'm still having this problem, too. Have been for almost two weeks now. I don't know where to find the error number but I'll post it if I do.

If you get the Cryptic Error Tracker when the crash happens, there's a big white box where it asks you to enter what was happening at the time of the crash. Below that box will be a number and that's what I'm looking for. People have been reporting the error tracker closing before a number displays. This pretty much means that error has maxed out on reports, so it's well known issue.

From what I'm seeing so far, the crashes still occurring are known issues which are still being worked on. Thank you all for your assistance in tracking down these issues.

amahood · July 2013

crypticfrost wrote: »

If you get the Cryptic Error Tracker when the crash happens, there's a big white box where it asks you to enter what was happening at the time of the crash. Below that box will be a number and that's what I'm looking for. People have been reporting the error tracker closing before a number displays. This pretty much means that error has maxed out on reports, so it's well known issue.

From what I'm seeing so far, the crashes still occurring are known issues which are still being worked on. Thank you all for your assistance in tracking down these issues.

Thank you Crypticfrost for all your hard work and thank you STO and Cryptic as well. It can't be easy to listen to all of us complaining LOL.

I'm sorry for being quite grumpy about it at times lately . LOL

It's just , this crashing......of the foundry... gets soo frustrating I tell ya. As I'm sure it is for you all to hear bout it too.

Anyhow God Bless you all.

And here's hoping one day, we'll get the Good news that the foundry will be an Installable software some day , only needing to connect to the server when it's time to publish.

tehunam · July 2013

Hi,

Just started my foundry career and was creating my first mission. I got to the the point when the mission was almost done. I saved the mission and tried to play one map of it. After coming back to the editor. The editor was slow to respond and in the end it crashed. Now I can't open the project or create a new one as it keeps crashing on the starting editor screen.

Ticked ID: 24095108

This is a fed toon and a fed project not published.

Hopefully you can get this sorted. And thanks for the hard work on STO.

I sent a the full error report yesterday, but not sure if the one with this ticket number sent the whole thing, as the error reporting thing closed sooner than usual. (usually takes around an hour now finished in ten minutes.)

Also... I'm new to the forums so hi everyone.

adverbero · July 2013

Having the same troubles,

my error ticket 24095720

crypticfrost · July 2013

tehunam wrote: »

Hi,

Just started my foundry career and was creating my first mission. I got to the the point when the mission was almost done. I saved the mission and tried to play one map of it. After coming back to the editor. The editor was slow to respond and in the end it crashed. Now I can't open the project or create a new one as it keeps crashing on the starting editor screen.

Ticked ID: 24095108

This is a fed toon and a fed project not published.

Hopefully you can get this sorted. And thanks for the hard work on STO.

I sent a the full error report yesterday, but not sure if the one with this ticket number sent the whole thing, as the error reporting thing closed sooner than usual. (usually takes around an hour now finished in ten minutes.)

Also... I'm new to the forums so hi everyone.

Welcome to the Forum and thank you for your report.

crypticfrost · July 2013

adverbero wrote: »

Having the same troubles,

my error ticket 24095720

And thank you for your report as well. I've made sure that both of these crashes (this and the one above) have been documented and passed on to the software team.

adverbero · July 2013

Thanks crypticfrost, glad to know somebody is on the case

maninblack017 · July 2013

tehunam wrote: »

Hi,

Just started my foundry career and was creating my first mission. I got to the the point when the mission was almost done. I saved the mission and tried to play one map of it. After coming back to the editor. The editor was slow to respond and in the end it crashed. Now I can't open the project or create a new one as it keeps crashing on the starting editor screen.

Ticked ID: 24095108

This is a fed toon and a fed project not published.

Hopefully you can get this sorted. And thanks for the hard work on STO.

I sent a the full error report yesterday, but not sure if the one with this ticket number sent the whole thing, as the error reporting thing closed sooner than usual. (usually takes around an hour now finished in ten minutes.)

Also... I'm new to the forums so hi everyone.

I am having the exact same issue. Fed took, right about to finish making my mission and poof! Crash! Haven't been able get back in since. New to the foundry and forums myself. So, welcome!

maninblack017 · July 2013

tehunam wrote: »

Hi,

Just started my foundry career and was creating my first mission. I got to the the point when the mission was almost done. I saved the mission and tried to play one map of it. After coming back to the editor. The editor was slow to respond and in the end it crashed. Now I can't open the project or create a new one as it keeps crashing on the starting editor screen.

Ticked ID: 24095108

This is a fed toon and a fed project not published.

Hopefully you can get this sorted. And thanks for the hard work on STO.

I sent a the full error report yesterday, but not sure if the one with this ticket number sent the whole thing, as the error reporting thing closed sooner than usual. (usually takes around an hour now finished in ten minutes.)

Also... I'm new to the forums so hi everyone.

I am having the exact same issue. Fed toon, right about to finish making my first mission and poof! Crash! Haven't been able get back in since. New to the foundry and forums myself. So, welcome!

p3aussie · July 2013

Hey Crypticfrost,

I seem to be having issues with both making and editing foundry projects at the moment.

When ever I edit an existing project, and it has the dialogue of accessing editing server, it crashes.

When I try to make either new fed or KDF projects it crashes.

Here is my Error Ticket number. 24095108

I have done previous tickets but I totally spaced out on submitting the info on STO Forums so I don't recall their numbers but the description is the same as this ticket.

I hope this issues is resolved soon.... best of luck.

tehunam · July 2013

crypticfrost wrote: »

And thank you for your report as well. I've made sure that both of these crashes (this and the one above) have been documented and passed on to the software team.

Thanks cryptic frost. Nice to know someone reads the forum and tracks what's going on. I'll just wait and see what happens. Back to blasting the enemy out of the skies for me then.

crypticfrost · July 2013

p3aussie wrote: »

Hey Crypticfrost,

I seem to be having issues with both making and editing foundry projects at the moment.

When ever I edit an existing project, and it has the dialogue of accessing editing server, it crashes.

When I try to make either new fed or KDF projects it crashes.

Here is my Error Ticket number. 24095108

I have done previous tickets but I totally spaced out on submitting the info on STO Forums so I don't recall their numbers but the description is the same as this ticket.

I hope this issues is resolved soon.... best of luck.

Thanks for your report. That crash is being worked on.

tehunam · July 2013

Hi,

Just to inform you. I can now login to my foundry char again and open the missions. Hopefully this was something fixed in the patch and not just a random stroke of luck.

Thanks Crypticfrost

crypticfrost · July 2013

tehunam wrote: »

Hi,

Just to inform you. I can now login to my foundry char again and open the missions. Hopefully this was something fixed in the patch and not just a random stroke of luck.

Thanks Crypticfrost

Thanks for the update. There are some additional fixes in today's new build but there's probably still some problems. Keep me informed of any crashes you might encounter, or don't encounter for that matter. Hopefully I'll hear more of the latter.

Take care all.

adverbero · July 2013

Not sure what you guys did, but its worked

My autosaved version was preserved too, thanks for attending to the issue

crypticfrost · July 2013

adverbero wrote: »

Not sure what you guys did, but its worked

My autosaved version was preserved too, thanks for attending to the issue

Good to hear! Thanks for the update.

zechade · July 2013

I am experiencing similar crash to desktop errors just by playing a Klingon character. I have experienced 2 crashes in the past hour.

Further Info on Crash to Desktop

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